SUMMARY:

• A Certified Sr. Salesforce.com consultant with 10+ years of experience on Salesforce/Force.com technology stack and over 11+ years of overall IT experience.
• Experience in developing robust, secure and scalable Salesforce applications leveraging both the declarative as well as programmatic features of the platform.
• Experience in analyzing complex business processes and mapping the same to SFDC platform by building a scalable Data Model/Schema.
• In - depth understanding of SFDC CRM business processes.
• Experience working on projects executed in an Agile based scrum methodology.
• Evaluated install and configure AppExchange packages as per business requirements extending native Salesforce functionality.
• Hands-on experience in analysis, design, development, and testing of the SFDC application.
• Experience working with Deployment Tools like Force.com IDE, Change Sets and ANT.
• Experience in Communities, Partner portal, Customer portals and Force.com Sites.
• Implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flow Rules, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Created page layouts, search layouts, Record Types, Field Sets to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Created and enhanced complex data models by using Lookup and Master detail relationships.
• Extensive Experience in SFDC SDLC involving Apex, Visual Force Pages, Force.com IDE, SOQL, and SOSL.
• Experience in enforcing custom validation using Triggers.
• Customized Reports based on user and organizational requirement.
• Performed Data Integration and Migration with the existing Legacy systems using Data Loader, Informatica-On-Demand and Cast Iron.
• Experienced in working with Force.com IDE and salesforce.com Sandbox environments.
• Excellent in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Activities.
• Support and training new end users and business users of the salesforce.com application.
• Experienced in web technologies like HTML, XML, CSS and JavaScript.
• Experienced in databases such as SQL, Oracle, and Data warehousing.
• Excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• Experience in Salesforce Integration with in house legacy systems using Web services API like Rest and SOAP.

TECHNICAL SKILLS:

CRM:: Salesforce.com

Field Service: - Servicemax

SFDC Technology:: Apex Classes, Apex Custom Controllers and Extensions, Apex Triggers, Visualforce Pages, Force.com IDE (Eclipse), Ajax Toolkit, Packaging and Migrations, SOQL, SOSL.

SFDC Utilities/Tools:: Data Loader, Connect Offline, Salesforce-to-Salesforce, Informatica-on-demand, Cast Iron, Workbench, Change sets, ANT, Mavens Mate.

Languages:: C, C++, Java

Operating Systems:: MS Windows 98/2000/XP/Vista/7

Database Servers:: MySQL, SQL Server, Oracle 9i, 10g

Web Technologies:: HTML, JavaScript, CSS, XML

PROFESSIONAL EXPERIENCE:

Confidential, San Diego, CA

Lead Salesforce Developer/Solution Architect

Responsibilities:

• Designed and developed technical solutions for Salesforce projects.
• Prepared project deployment plans and formulated CRM strategies.
• Provided hands-on, expert-level technical assistance to developers
• Demonstrated technical thought leadership.
• Working on Sales Cloud Lightning implementation For NA organization.
• Working on Lightning Components.
• Implemented Veeva for Sales Operations Team.
• Implemented Salesforce.com for Europe.
• Involved in Order Management Project.
• Involved in the Web Services Integration to connect with the different Applications.
• Enabled Sales Cloud lightning UI for patient care team.
• Implemented targeting tool for sales Operations team.
• Involved in Unit and Regression test.
• Implemented Lead Nurturing for Marketing Team.
• Worked on Data and metadata backup strategy.
• Implemented complex triggers and apex classes to satisfy business Users requirements.
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Salesforce UI.

Environment: Force.com Migration Tool (ANT), Force.com IDE(Eclipse), Data Loader, Jira, Workbench,Force.com explorer, Developer console, AutoRabit

Confidential, Brea, CA

Sr. Salesforce Developer

Responsibilities:

• Worked on complex formulas, logics, extractions for getting data from legacy system.
• Worked on data cleansing, data validation and migration activities.
• Developed Visualforce pages, complex triggers and apex classes based on business requirements.
• Implemented custom territory management.
• Implemented Custom logic for lead assignment.
• Implemented Salesforce Communities for partners and Distributors.
• Created VF pages for Community site.
• Involved in Unit and Regression test.
• Conducted data migrations and implemented application configurations
• Worked on standard objects Accounts, Opportunities, contacts, quotes, quote line items, products and custom objects.
• Worked on Setting up user roles, profiles and page layouts, record types, Reports & Dashboards, validation rules, workflows and approval process.
• Worked on Sales Cloud and Service Cloud implementation for EMEA and APAC regions.
• Worked on exact target implementation.
• Gathered requirement from Marketing and Sales team.
• Gave Tier 2 support to 2000+ salesforce.com business users.
• Managing the documentation of user requirement specification, functional requirements specification and technical design specification.

Environment: Data Loader, Ant, Force.com IDE (Eclipse), Workbench, Force.com explorer, Developer console, VersionOne

Confidential, San Jose, CA

Sr. Salesforce Developer

Responsibilities:

• Developed Apex Classes, Triggers, Visualforce pages and Controller extensions.
• Developed Test classes and test methods to ensure maximum code coverage in production instance.
• Participated in requirements gathering and analysis.
• Gave production support to 1200+ business users across the globe.
• Involved in Analyzing and prioritization of production support defects and enhancements.
• Implemented Service Cloud for customer support that includes Case management, Entitlement and service contract, Knowledge base, etc.
• Worked on complex custom approval process and BigMachines AppExchange application for configuration, pricing, quoting (CPQ) and proposals .
• Configured/Created profiles, Roles, Page Layouts, Record Types and setting up Field level Security, Object level Security for application.
• Managing the documentation of business and functional requirements, and prototyping for enhancements.
• Worked on reports and dashboards for continuously monitor data quality and integrity.

Environment: Force.com Explorer, Force.com IDE (Eclipse), Data Loader, Workbench

Confidential, El Segundo, CA

Salesforce Developer/Administrator

Responsibilities:

• Worked closely with our Director of Sales and Director of Marketing to define requirements.
• Handled production support to solve 500+ business Users issues.
• Worked on App-Exchange applications to make Salesforce.com instance effective.
• Prepared the end user training manual and conducted the training programs for user adoption.
• Implemented Service Cloud.
• Implemented case management automation (on case object) to track and solve customer's cases.
• Created reports and Dashboards.
• Developed Visualforce pages, Apex classes and Triggers to satisfy business requirement.
• Created complex custom controllers for retrieving data from Salesforce instance to Visualforce pages.

Environment: Informatica on Demand, Force.com IDE(Eclipse), Ant

Confidential, Irvine, CA

Salesforce Developer

Responsibilities:

• Worked on Cast Iron ETL tool.
• Worked on Salesforce.com instance with 800+ business users.
• Implemented Formula Fields, Field Dependencies, Validation Rules, Work Flow Rules, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Worked on InsideSales and Demand tools App-Exchange applications to make Salesforce.com instance effective.
• Conducted user-training sessions and prepared training documents.

Environment: Data loader, Force.com IDE (Eclipse), Cast Iron, Excel

Confidential, New York, NY

Salesforce Developer

Responsibilities:

• Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Designed and developed Visualforce Pages for various functional needs in the application.
• Created custom controllers implementing complex code for retrieval from Sales Force to Visual Force pages.
• Integrated Salesforce with legacy systems using Informatica on Demand.
• Created workflow rules and de­­­­­fined related tasks, validation rules, Approval process, email alerts and templates, and field updates.
• Used Force.com developer toolkit including Apex Classes and Controllers to develop custom business logic.
• Wrote Apex Triggers for custom validation process.
• Responsible for creation of users, roles, profiles and customization of reports and dashboards as per the client requirement.
• Written test methods and Test cases with code coverage of more than 75%.
• Used Cast Iron tool for two-way data integration from the SAP ERP system to Salesforce.
• Used SOQL, SOSL to select the data from salesforce.com platform database
• Configured Microsoft Outlook to keep a record of customer communications.
• Enabled and customized partner portal for various channel partners.

Environment: Informatica on Demand, Force.com IDE (Eclipse), Apex, Ant, Excel, Data Loader, Workbench

Confidential, San Antonio, TX

Salesforce Admin/Developer

Responsibilities:

• Participated in cross-functional team discussions that address strategic business issues involving CRM and sales operations and in creating/deploying solutions to end users.
• Hands on experience in collecting, documenting and analyzing the requirements.
• Imported excel based customer information records in to Accounts, Contacts and Cases using Data Loader and Import Wizard.
• Designed, and developed Apex Classes, Controllers and Controller extensions for various functional needs in the application.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Managing the documentation of business and functional requirements, and prototyping for enhancements.
• Developed and maintained project plans, issues logs, and status reports.
• Facilitated User Feedback Sessions and UAT.
• Conducting demo meetings prior to release.
• Created workflow rules, assignment rules, SLA’s, escalation rules to meet the business requirements.
• Developed Custom Reports and Dashboards as per given requirements.

Environment: Data Loader, Force.com IDE(Eclipse), Ant, JIRA, Apex, Visualforce Pages, CSS

Confidential, Phoenix, AZ

Salesforce Admin/ Developer

Responsibilities:

• Worked with multiple departments (Sales, Consumer, Enterprise, and Support) to understand complex business processes, and configure applications and systems into efficient technical solutions.
• Participated in business process analysis for Opportunity Management, Account management, Contact Management Case Management.
• In charge of conducting the Business users, and gathering feedback and providing the same to the Development team.
• Involved in data mapping and data Migration from Oracle database to SalesForce.com Objects and fields.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Created custom controllers implementing complex code for retrieval from Sales Force to Visual Force pages.
• Always wrote test methods with code coverage of 75-100%.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on the data mapping between the two source systems, identified and resolved the gaps in data.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users.
• Developed Custom Reports and Dashboards as per given requirements.­­­
• Hands-on Experience with the AppExchange Insidesales.

Environment: Data Loader, Ant, Force.com IDE(Eclipse), Apex, Visualforce Pages, CSS, XML

Confidential, NYC, NY

Salesforce Implementation Consultant

Responsibilities:

• Participated in cross-functional team discussions that address strategic business issues involving CRM and sales operations and in creating/deploying solutions to end users.
• Hands on experience in collecting, documenting and analyzing the requirements.
• Imported excel based customer information records in to Accounts, Contacts and Cases using Data Loader and Import Wizard.
• Designed, and developed Apex Classes, Controllers and Controller extensions for various functional needs in the application.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Managing the documentation of business and functional requirements, and prototyping for enhancements.
• Facilitated User Feedback Sessions and UAT
• Created workflow rules, assignment rules, SLA’s, escalation rules to meet the business requirements.
• Developed Custom Reports and Dashboards as per given requirements. Used field level security along with record types and page layouts to manage access to certain fields.

Environment: Data Loader, Force.com IDE(Eclipse), Apex, Visualforce Pages, CSS, AppExchange

Confidential

Program Analyst

Responsibilities:

• Design and developed application with a comprehensive knowledge of Java and J2EE.
• Implemented MVC Architecture using Struts Framework.
• Involved in preparing a detail design document, unit test plan, User instruction Documents.
• Involved in testing the application during the system and integration test phases.
• Perform system requirements analysis, definition and allocation.

Environment: Java 4, JSP 2.0, Servlets 2.0, XML, MySQL 4.0, Tomcat 4.0 Application Server, Apache HTTP Server.