SUMMARY:

• Over 11 years of Professional Experience in Information technology including 6 years of experience in Salesforce.com CRM platform both as Developer and Administrator . Designing of Service Cloud, Sales Cloud and force.com solutions with an emphasis on service Cloud solutions . 5 Years of experience on Sap CRM
• Experienced in Administration setup like manage Users, Security Controls and Data Management.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Experience in working with salesforce.com sandbox and production environments.
• Extensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, EmailTemplates (HTML & Visual Force Templates).
• Worked on the designing of custom objects,customfields, role based page layouts, customTabs, customreport, reportfolders, report extraction to various formats, design of Visual Force Pages, Snapshots, Dashboards.
• Proficient in dealing with the functionalities related to the Sales Cloud, Service Cloud and Marketing Cloud.
• Experience in security and sharing model, SSO, Salesforce configuration, desktop/mobile integrations.
• Implemented and Integrated services for complete CPQ software .
• Involved in the configuration implementation of Salesforce.com.
• Experienced in Force.com Apex Classes, ApexTriggers, Integration, Visual force and Force.com API.
• Used Data loader for data managementin force.com platform.
• Knowledge on Computer - Telephony Integration(CTI).
• Extensive experience in data migration and integration using Data Loader.
• Provided customer with best practice solutions as related to Salesforce.com and CRM.
• Extensive experience using Salesforce.com Administration, CreatingRoles, Profiles, Page Layouts.
• Experience ininstalling, evaluating the AppExchange application under the salesforce.com platform.
• Experienced in all phases of Software Development Life Cycle(SDLC), qualitymanagement systems and project life cycle process.
• Experience in capturing, analyzing and documenting requirements(Use Cases) for Salesforce.com implementations.
• Expertise in Object Oriented Programming, Object Oriented Analysis and Design(OOAD) and RDBMS concepts.
• Experienced in accessing and writing stored procedures and triggers.
• Expertise with J2EE complaints IDE’s such as JBuilder, Eclipse 2.1/3.1.
• Implemented and delivered projects under Agile Development Environment and Test Driven Environments with large&small project teams.
• Extensively worked on Jenkins by installing, configuring and maintaining for the purpose of continuous integration (CI) and for End to End automation for all build and deployments.
• Experience in working on source control tools like GIT.
• Knowledge on building new apps with the Lightning App Builder and Lightning Components.
• Expertise in writing Bash Scripts, Pearl Scripts (hash and arrays), Python programing for deployment of Java applications on bare servers or Middleware tools.
• Involved in Duplicate management logic using Salesforce.com Duplicate rules and matching rules functionality.
• Installation, Configuration and Management of RDBMS and NoSQL tools such as SQL Server 2008/2012/2014, MySQL, DB2.
• Possess excellent communication, interpersonal and analytical skills along with can-do attitude.
• Strong appetite for learning new technologies with positive attitude.

TECHNICAL SKILLS:

Salesforce Technical: Apex Language, Apex Classes/Controllers, TestClasses, ApexTriggers, VisualForce (Pages, components &controllers),Standard objects, workflow &Approvals, Apex Data Loader,App Exchange,Web Services, Reports,Dashboards,Force.com IDE, Eclipse,SOQL,SOSL,Custom Objects,S-Controls,Analytic Snapshots, Sandbox development and Testing,Sales Cloud,Service cloud.

Operating Systems: Windows XP/2003/2000, Windows 2K/2003 Server, UNIX.

Build/Automation Tools: Puppet, Jenkins.

Databases: MYSQL, MongoDB, Cassandra, SQL Server, Oracle, SQL*Loader, Putty,Toad, SQL*Plus.

Web/App Server: Apache, Tomcat, WebSphere ApplicationServer, JBoss.

Web Technologies: HTML, XHTML, CSS, XML, JavaScripts, Shell, WebServices, SOAP, UI, WSDL.

SDFC coding: APEX Classes & Triggers, Components, Visual force pages, Developer Console.

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. Closely worked with other Salesforce.com consultants while implementing the solutions for the need of organization.
• Created custom objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects. Createdworkflow rules and defined related tasks, custom.
• Developed various Apex Classes, Controller classes and apex triggers for various functional needs in the application. Used Force.com Eclipse IDE for developing Apex pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.
• Worked on Sharing Rules based on Role Hierarchies and created manual sharing for accessing records.
• Worked on different things like Components, CustomSettings, Site and Static Resources, Debug logs and system log.
• Implemented Service Cloud Console.
• Worked on various Salesforce Objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Experience in developing Salesforce.com custom objects and work-flow business rules.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Developed and configured various custom reports and report folders for differentuser profiles.
• Developed and implements both the time dependent and time independentworkflows as per the requirement.
• Managed Licenses, set hierarchies and defined roles.
• Monitored objects for duplicates and data Integrity.
• Performed daily check of Duplicates on salesforce and merger records by establishing proper ownership of existing accounts and contacts in accordance with sales territories. Also created de-duplication rules with filters and matching criteria’s apex.
• Used the change sets to deploy code between the sandbox and production environments for final implementations and prepared Deployment documents.
• Designed various Web Pages in Visualforce for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed various HTML Email templates for Auto-response to customers.
• Developed and deployed Workflows and approval process wherever necessary. Createdprofiles, roles and implemented object level, field level and record level security.
• Evaluated Data entry, import processes and ensure proper Data Quality standards exist for the Salesforce.com application. Created multiple Visual force pages for various requirement needs. Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Integrated with the third-party systems by installing CTI adapters on the machines of the call center users.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users. Involved with Salesforce.comPremier Support and handled the support cases with the help Salesforce.com support.
• Administered and monitored the company’s Salesforce CRM application.

Environment: Salesforce.com platform, Apex, Visualforce, Web services, API, Visual Force Pages, Controllers, CSS, Workflow & Approvals, Json, SFDC Customization, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Lightning, Eclipse IDE Plug-in, Solution Design, Windows XP, Sales Cloud.

Confidential, Pella, Iowa

Salesforce Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation in the sales cloud based environment.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse .
• Worked with various Salesforce.com Objects like Accounts, Contacts, Solutions and Custom Objects.
• Developed various Custom Tabs, Tags and Components.
• Implements Salesforce for Outlook functionality and installed outlook integration with different user systems.
• Worked with Data Loader, App Exchange Applications, Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked with different Deployment Plans, Record types to setup for different Page layouts based on profiles for each release and Sandbox Refreshing.
• Involved in setting up Profiles, Role Hierarchy and assigning the Profiles to the Users .
• Created different profiles and setup the permissions based on the roles in the organization.
• Knowledge in Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used applications like Dupe blocker for data duplicate data cleansing.
• Modified simple workflows to in corporate Email Alerts and field Updates.
• Scheduled retrieval of report data to be used with Analytic Snapshots.
• Created the unit Test Cases and reviewed the tester test scenarios based on the functionality.
• Worked on various defects which was raised during SIT and UAT testing.
• Modifies existing customizations using XMLmetadata files and responsible for migrating customization changes from sandbox to production.
• Debug Apex scripts using Debug Logs and system Log Console to catch Exceptions and execute Governors and Limits.
• Used ANT script for manual deployments and also used Jenkins for automated deployment.
• Experience with SOQL and SOSL statements within custom controllers, extensions and triggers .
• Involved in the Web Services Integration to connect with the different Applications
• Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SAAS development processes and methodologies.

Environment: Salesforce.com platform, Apex, Visualforce, Web services, API, Visual Force Pages, Controllers, CSS, Workflow & Approvals, Json, SFDC Customization, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Lightning, Eclipse IDE Plug-in, Solution Design, Windows XP, Sales Cloud.

Confidential, Walnut Creek, CA

Salesforce Developer

Responsibilities:

• Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.
• Laid a methodical approach for requirements gathering and BR Document generation.
• Developed various Custom Objects, Tabs, validation rules on the objects and tabs.
• Develop reports, dashboards , and processes to continuously monitor data quality and integrity.
• Worked on Sales Force/Service Max, Salesforce/CPQ integration for gathering requirements, designing the documents, development of the integration, testing and rollout .
• Worked in Administration, configuration, implementation and support of service max and salesforce applications.
• Created and deployed several reports using Salesforce.com platform.
• Lead planning meeting, analysis development , test inspections and other project meetings throughout project life cycle.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects .
• Implemented service max with Oracle ERP R12 Field services module .
• Used Salesforce Data Loader and Jitter Bit Data Loader (Wizard-driven import/export tool with drag and drop data mapping, support for create, insert, update, delete, hard delete, query and bulk loads) to import and export the data.
• Worked on various integrations with other platforms like CTI integration .
• Experienced in Service Contracts and Preventive Maintenance module .
• Good experience in deployment of ServiceMax objects across various Orgs.
• Experienced in ServiceMax data migration , optima and Integration.
• Provided post-implementation support to assist end users in administration tasks .
• Created test scenarios on sandbox environment and migrated code to deployment upon successful testing.
• Worked on configuration and security aspects of Salesforce.Worked with groups, participated in requirement Gathering sessions &JAD Sessions to define their needs and developed an action plan and specification document.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements .

Environment : Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Integration, SFDC Customization, Custom Objects, Json, SQL, SOQL, SOSL, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Solution Design, Sales cloud and Service cloud.

Confidential, Benton Harbor, MI

Salesforce Developer

Responsibilities :

• Involving day to day activities in agile methodology like scrum, backlog grooming sessions, Sprintplanning, demo, retrospective meetings.
• Participating in business requirement, userstories, design, planning sessions . Providing efficient, helpful technical plans. Completing assigned tasks in 2-week sprint time.
• Developing Apex Classes, Triggers, writingWorkflows, CSS, HTML and JavaScript and AJAX .
• Developing on sandbox environments and performed timely deployments on subsequent sandboxes using Eclipse IDE.
• Writing apex sharing rules for profile permissions, providing access to profiles on objects, pages, classes using Eclipse IDE, ANT tool.
• Designing various Webpages in Visual Force for Capturing various customer enquiries, discussions, payment process.
• Preparing the test methods for deployment, customization/Apex/Visualforce in sandboxes (texts environments) for the user to test.
• Integration of Salesforce.com with external applications by using Web Services API, Metadata API, WSDL, REST.
• Writing scripts for new fields created to fill the values in a programmatic way.
• Analyzing as administrator the existing controllers and modifying them according to new business requirements for portal website features.
• Responsible for Data Sync from internal Legacy system to Salesforce, comparing number of records with server, management of API calls.
• Designing and deploying, Workflowrules, Approval Processes and Triggers, Auto-Response, Escalation rules and Assignment rules for automating business logic.
• Using Apex Data types, Variables, Expressions, Assignmentstatements, Conditionalstatements, Loops, SOSL, SOQLqueries, lockingstatements, Transactional control and Exception statements to invoke Apex triggers.
• Coordinating with other developers in code review process, analysis, implementation of logic.
• Modifying existing Visual Force Pages using HTML Tags, adding, removing the fields, buttons with required functionalities and using SOQL query language in Visual force pages.
• Created Visual force components and attributes to override the look and feel of standard components.
• ModifiedJavaScript for front-end validations in Visual force pages.

Environment: Saleforce.com platform, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, SQL, SOQL, SOSL, Custom Tabs, Sandbox data loading, Java Script Eclipse IDE Plug-in, Windows, Sales cloud and Service Cloud.

Confidential, Wickliffe, OH

Salesforce Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for CRM implementation.
• Support day-to-day administration of salesforce org including around 150 roles, 80 profiles, 100 sharing rules, 100 permission sets, sales and service console.
• Conduct business analysis meetings with users. Configured new custom fields, workflows, record types, page layouts and 3rd party applications to meet all cross-functional business process, security, documentation and reports / dashboard requirements, user interface settings, queues, assignment rules, workflow rules, escalation rules, search layouts and list views.

Environment: Saleforce.com platform, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, SQL, SOQL, SOSL, Custom Tabs, Sandbox data loading, Java Script Eclipse IDE Plug-in, Windows, Sales cloud and Service Cloud

Confidential

Salesforce Administrator

Responsibilities:

• Interacted with various business user’s groups gather the requirements for Salesforce Implementation and documented the requirements, interacted with all levels of external and internal customers.
• Administrated and Managed Salesforce org with 500+ users, responsible for creating users, Roles, Profiles, Permission set, Public groups and queues.
• Automated Business requirements using declarative approach (Visual flow and workflow Rules).
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.
• Customized Account, Lead, Contact, Opportunity, and Campaign objects to meet business requirement. Worked on Lead assignment rules.
• Worked on integration of salesforce with external MDM system.
• Managing Sandboxes and moving metadata between sandboxes using Change Sets.
• Implemented Email-to-Case and Web-to-Case in salesforceorg.
• Performed Data Cleansing and Data migration.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, SFDC Customization, Data Loader, HTML, Java Script Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Sales cloud.

Confidential

Lead Consultant - SAP CRM Techno Functional

Responsibilities:

• Confidential 's next major transformation program to radically simplify the design and operation of three Globally Integrated Support Processes - Finance, Opportunity-to-Order, and Order-to-Cash. Confidential is part of Confidential ’s ongoing evolution toward the Globally Integrated Enterprise and demonstrates Confidential ’s strategy in action. Confidential, tackles some of Confidential 's more persistent problems and sets the stage for GIE by:

Confidential

SAP ABAP/CRM Consultant.

Responsibilities:

• The service Provider here is BSNL. The Customer Database will be provided from the existing BSNL Customer database. These customers are approached by phone and if the customer shows interest then Lead for that customer is created. The Sales Associate then visits the customer’s premises and gives the Demo following which if the lead shows his interest it gets converted into activity. Following the Activity with consent of BSNL the Activity is converted to Sales Order. In Sales order, the CAF (Customer Application Form), the Product details are entered and the Order is saved with ‘Applied’ status. Following which the Order goes for Approval check.