SUMMARY:

• 18+ years of experience in Information Technology focusing primarily on Systems Architecture, Systems Analysis, Database Design/Development and Application Development for various companies ranging from start - ups to well established global corporations
• 11+ years of Salesforce.com and other CRM systems
• Strong written, oral and communication skills as well as highly versed in business concepts and operations
• Strong background in SDLC, systems analysis methodologies and development methodologies
• Experience in major programming languages, development frameworks, architectural & system design patterns, operating systems and software
• Received multiple academic honors and awards in the areas of computer science, mathematics and business administration

TECHNICAL SKILLS:

Operating Systems: Windows x64 & x86, Windows CE, UNIX (AT&T, HP-UX, Solaris), Linux

Languages: Salesforce Apex, Visualforce, C#, Java, APEX, C++, VB.NET, JSP, ASP.NET, ASP 3.0, T/SQL, PL/SQL, XML/XSL/XSLT/XQuery/XPath, LINQ, CAML, HTML/DHTML, CSS, JQuery, JavaScript, Bootstrap, Visualstrap

Databases: SQL Server 2000/2005/2008, SQL Server CE, Oracle (9i, 10g, 11g), Sybase, Access

Applications: Salesforce.com/Force.com, NetSuite, SharePoint 2007/2010/WSS 3.0, SalesLogix, Microsoft Dynamics (CRM, GP, Navision), M2M ERP, SAP, Lawson, Softrax, Ektron CMS400.NET, SQL Server Integration Services/Reporting Services (SSIS/SSRS), Microsoft Visual Studio 2003-2010, Microsoft Business Intelligence Development Studio, Scribe Insight, Cast Iron, Pervasive, MS Team Foundation Server, NUnit/JUnit, Subversion, Visual SourceSafe, Clearcase, MS Office, MS Project

Technologies: .NET 1.1/2.0/3.0/3.5/4.0, J2EE, MicroStrategy Web SDK, OLAP, .NET Compact Framework, Force.com API, Web Services, IIS6/7, Active Directory, Apache/Tomcat, SOAP, HTTP, TCP/IP

Methodologies: Agile/SCRUM/XP, TDD, OOP/OOAD, SOA, MVC, Software Architecture, Design Patterns, Business Intelligence, Datawarehousing, UML

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. Salesforce.com Architect/Analyst

Responsibilities:

• Architected & designed Salesforce for internal business operations
• Streamlined and automated business processes in Salesforce
• Customized Salesforce and collaborated with offshore development
• Collaborated with offshore development to achieve goals
• Set up and customized AccountingSeed
• Set up a community portal for partners
• SureTax integration
• Warehouse and inventory integration
• Telecom API integration
• Salesforce Service Cloud, Salesforce Sales Cloud, Force.com API, Visualforce, Apex, AccountingSeed, Salesforce Communities

Confidential, Newton, MA

Sr. Salesforce.com Architect/Analyst

Responsibilities:

• Designed and created Wave Analytics reports and Dashboards
• Designed and set up a lightning community portal to access Wave reports and dashboards
• Security for community portal so users could only see reports and dashboards assigned to them as well as data security access
• Wave Analytics, Visualforce, Salesforce Communities, Apex, Force.com API

Confidential, Frisco, TX

Sr. Salesforce.com Architect/Analyst

Responsibilities:

• Customized and configured LiveAgent for the Confidential website
• Wrote user stories and tasks for Agile development
• Collaborated with offshore development to achieve goals
• Salesforce Service Cloud, Salesforce Sales Cloud, Force.com API, Visualforce, Apex, Salesforce LiveAgent

Confidential, Chelmsford, MA

Sr. Salesforce.com Architect/Developer

Responsibilities:

• Customized and configured Lightning Community Portal for Partners using the Napili template
• Wrote custom Lightning components to be used in the Community Portal
• Configured SSO with Salesforce as IdP
• Salesforce Service Cloud, Salesforce Sales Cloud, Force.com API, Visualforce, Apex, Salesforce Communities, Salesforce Lightning, MavensMate, Salesforce Communities

Confidential, Woodinville, WA

Sr. Salesforce.com Architect/Developer

Responsibilities:

• Customized and configured new Apttus CPQ implementation in Sales Cloud
• Developed a custom NCM Calculation Visualforce Page for the Apttus CPQ shopping cart
• Wrote custom NCM Calculation Trigger
• Developed custom Email Templates to display all Product Configuration Line Items for Proposals
• Wrote test classes for NCM Calculation Page, Trigger and Email Templates
• Sales Cloud, Force.com API, Visualforce, Apex, Salesforce Metadata API, ANT, MavensMate

Confidential, Hayward, CA

Sr. Salesforce.com Architect/Developer

Responsibilities:

• Architected and developed a Lead Management System for Student Inquiry requests in Sales Cloud and Marketing Cloud
• Implemented Comm Plans with ExactTarget and Salesforce
• Integrated PeopleSoft with Salesforce
• Integrated FormAssembly data forms with Salesforce configuring connectors
• Re-designed existing implementation into a new implementation due to old one not meeting client’s needs
• Re-configured email alerts, workflows, triggers, reports
• Migrated data from old structure to new structure
• Sales Cloud, Marketing Cloud, Force.com API, Visualforce, Apex, Salesforce Metadata API, ANT, MavensMate, Salesforce Workbench, DataLoader, ExactTarget, FormAssembly

Confidential, Carmel, IN

Sr. Salesforce.com Architect/Developer

Responsibilities:

• Architected and developed a custom CPQ in Sales Cloud
• Wrote custom VisualForce, Apex and JQuery for a product search with hierarchy tree
• Built a custom hierarchy for product data
• Built a product hierarchy creation/maintenance app using batch Apex
• Used JSTree to create a product hierarchy search page
• Wrote custom VisualForce, Apex and JQuery for a quote line item edit page
• Synced Quote Line Items with Opportunities
• Created a QuickBooks extract with FinancialForce data
• Sales Cloud, Service Cloud, Force.com API, Visualforce, Apex, Salesforce Metadata API, ANT, MavensMate, Salesforce Workbench

Confidential, St. Leo, FL

Sr. Salesforce.com Architect/Developer

Responsibilities:

• Architected and developed a Student Success application on a brand new instance of Salesforce.com in order to aid Student Advocates in retaining problematic students in Sales Cloud, Service Cloud
• Supported integration of Colleague ERP with Salesforce via Mule ESB
• Set up proof of concept for using Community Cloud Portal for Student self-service
• Set up Proof of Concept for Community Cloud Portal for Student self-service in order to view what they needed to provide to Advocates and submit the information
• Recommended and implemented Mulesoft ESB
• Set up single sign-on using SAML
• Created workflow rules that sent email alerts and set up auto-tasks
• Auto-created cases upon receiving an alert from the ESB
• Created workflow rules that sent email alerts and set up auto-tasks
• Apex triggers and trigger handlers
• Apex classes, controllers
• VisualForce pages and inline VisualForce for standard page custom related lists
• Email templates - VisualForce and Text
• Set up security, sharing rules, roles, hierarchy, permission sets, profiles
• Set up SMS messaging to Students for cases via SMS Magic
• Sales Cloud, Service Cloud, Salesforce Communities, Force.com IDE, Force.com API, Salesforce Metadata API, Force.com explorer, SMS Magic, MuleSoft ESB

Confidential, Cambridge, MA

Sr. Salesforce.com Architect/Developer

Responsibilities:

• Developed and architected Confidential ’s next gen LiveText Agent two-way SMS texting application for sales and service cloud similar to Salesforce’s LiveAgent in Sales Cloud and Service Cloud
• Architected and developed a contact center console app with inbound and outbound SMS texting that included screen pop for related objects (Contacts, Cases, Leads, Accounts, Opportunities) matching on phone number
• Automatically created events for objects for text sessions and when objects were linked to text sessions
• Automatically linked objects to text sessions for outbound messaging
• Included a pop-up notification queue for agents to accept inbound text conversations
• Implemented outbound messaging by opening the custom console app from a custom button on the standard Salesforce object detail page with that object’s information in a console tab and a text session started to the object’s mobile phone number first, phone number secondary
• Used cometd and streaming API for events and notifications
• Deployment and packaging of managed and unmanaged packages
• OAuth for communication with Confidential ’s API via connected apps
• Custom controllers, pages, components, triggers, trigger handlers, applications, labels, tabs, unit tests, static resources, permission sets, layouts, buttons, objects, custom settings
• Sales Cloud, Service Cloud, Force.com IDE, Force.com API, VisualForce, JQuery, bootstrap, APEX, JavaScript, CSS, Salesforce Metadata API, GitHub

Confidential, Lexington, MA

Sr. Salesforce.com Architect

Responsibilities:

• Analyzed licensing and permission assignment in order to move bulk of Users to Platform License in order to save approximately ¾ million dollars in Sales Cloud and Service Cloud
• Developed a semi-automated process in order to do licensing analysis and get exact information on the User permissions that would need to be changed for specific licensing changes
• Developed a semi-automated process for the migration of licensing changes and to easily move Users from antiquated profiles to permission sets
• Made changes for impending server split
• Analyzed and reversed engineered Workflow Rules for case management
• Sales Cloud, Service Cloud, Force.com API, Eclipse, Force.com IDE, Salesforce Metadata API

Confidential, Miami, FL

Salesforce.com Architect

Responsibilities:

• Re-created homegrown le‎ad tracking functionality from internal portal in SFDC in Sales Cloud
• Implemented campaign management for email marketing and integration with Eloqua for email blasts
• Bi-directional integration of Customer data with operations system
• Wrote APEX code to facilitate solutions using Triggers and Classes
• Salse Cloud, Force.com API 31.0, Eclipse with Force.com IDE, Eloqua, Informatica Cloud

Confidential, Westborough, MA

Salesforce.com Architect

Responsibilities:

• Architected solutions to meet business needs mostly within Salesforce.com Service Cloud, Sales Cloud
• Wrote APEX code to facilitate solutions using Triggers and Classes
• Made necessary customizations for solutions such as Page Layouts, Record Types, Custom Objects, Custom Fields, Custom Support Processes
• Performed Administration tasks and architected security involving Roles, Profiles, Group Membership, Permissions Sets, Sharing Rules, Queue Membership
• Routed cases to Queues using complex Workflow Rules and Field Updates
• Wrote migration processes for release management between Sandboxes and Production
• Wrote Validation Rules
• Imported data for Products
• Configured EmailToCase Premium
• Routed Cases depending on ‘To’ email addresses
• Automated Conga document creation & email process using APEX
• 500-1000 Users
• Sales Cloud, Service Cloud, Utilized Force.com API 29.0/30.0, Force.com Explorer, Eclipse with Force.com IDE, SFDC DataLoader 29.0, EmailToCase Premium, Conga

Confidential, Ft. Lauderdale, FL

Integration Manager

Responsibilities:

• Integrated NetSuite with Salesforce.com and Magento
• Performed data mapping for integrations
• Managed integrations for clients
• Customized the NetSuite and SFDC systems in order to meet the client’s needs for integration
• Utilized Cast Iron, Force.com API 28.0, NetSuite, Magento API, XMLSpy, SoapUI, web services

Confidential, Concord, NH

Sr. Salesforce.com Architect

Responsibilities:

• Re-architected a non-profit SFDC org implementation from a previous implementation that did not meet the client’s needs and didn’t work well in Sales Cloud, Service Cloud
• Migrated data from the old architecture to the new architecture
• Architected security involving Roles, Profiles, Group Membership, Permissions Sets, Sharing Rules
• Customized the SFDC org further in order to meet the client’s needs
• Planned the entire project, scoped the work and estimated all the work as well as completed it
• Implemented Web-to-Lead via Drupal to Salesforce.com Integration
• Sales Cloud, Service Cloud, Force.com API 27.0, SFDC DataLoader 27.0, Drupal

Confidential, Waltham, MA

Sr. Salesforce.com Developer

Responsibilities:

• Developed and customized Salesforce.com for non-profits using APEX and Force.com
• Upgraded, customized and configured the SF Non-Profit Starter Pack
• Integrated and configured 3 rd party event and marketing solutions such as Eventbrite and Vertical Response
• Sales Cloud, Service Cloud, Force.com API 27.0, Non-Profit Starter Pack

Confidential, Goffstown, NH

Sr. Salesforce.com Architect/Developer

Responsibilities:

• Developed marketing solutions for SFDC utilizing APEX and Force.com
• Integrated Marketo with SFDC that would add CampaignMembers into matching Campaigns in SFDC if they chose to opt in via email. If they chose to opt out and they existed as CampaignMembers in the matching Campaign as in Marketo they would be removed from the Campaign.
• Sales Cloud, Marketo, Force.com API 27.0

Confidential, Austin, TX

Lead Salesforce.com Architect/Administrator

Responsibilities:

• Administered multiple Salesforce.com instances in Sales Cloud, Service Cloud, ServiceMax
• Merged two Salesforce.com orgs
• Performed impact and data analysis for the merging of the two Salesforce.com databases
• Customized SFDC orgs as necessary
• Managed a .NET project to only pull certain data depending on security
• Managed all security in all Salesforce.com orgs
• Performed project management on all projects
• Sales Cloud, Service Cloud, ServiceMax, Informatica Cloud, Conga Composer, SFDC for Outlook, Salesforce.com Data Loader, Salesforce.com Real Force Explorer, Force.com API 27.0

Confidential, Portsmouth, NH

Salesforce.com Data Migration Lead

Responsibilities:

• Converted and migrated Salesforce.com organization data for two high profile hospitality clients in order for the data to function with Newmarket’s upgraded AppExchange product
• Analyzed pre-migration data, post-migration errors, and performed post-migration validation
• Performed troublehshooting and took action on any migration errors
• Modified T-SQL scripts for conversion and migration using DBAmp
• Mapped the old SFDC data structure to the new SFDC structure after the new application was upgraded so that the data could be properly migrated using DBAmp
• Migrated the data from the production SFDC orgs into DBAmp database and then into the new SFDC structure from the DBAmp database using the T-SQL scripts
• MS SQL Server 2008 R2, DBAmp, Force.com API 27.0

Confidential, Cambridge, MA

Sr. Salesforce.com Architect/Java & .NET Engineer

Responsibilities:

• Customized Salesforce.com for pharmaceutical industry
• Wrote APEX triggers, dashboards, e-blasts, Visualforce pages and controllers for SFDC on the Force.com platform
• Wrote custom applications in C# on the .NET 4.0 framework
• Wrote custom .NET applications to use Siperian/Informatica MDM database
• Wrote a custom content management site for SharePoint 2010 using C# .NET and VS 2010
• Customized SharePoint web parts using third party UI controls called Telerik
• Created documents from SharePoint using a third party API called Aspose
• Worked with Oracle 11g in Visual Studio/.NET
• Utilized Visual Studio 2010, .NET framework 4.0, SharePoint 2010, Oracle 11g, Eclipse Helios 3.6.2, Force.com IDE, Force.com API, Toad for Oracle, Telerik UI controls, Aspose

Confidential, Silver Spring, MD

Sr. Integration Solutions Architect/Tech Lead

Confidential, Rindge, NH

Sr. Application Analyst & Project Manager, Information Technology

Confidential, Nashua, NH

Lead .NET Developer

Confidential, Tewksbury, MA

Sr. Web Applications Developer

Confidential, Ft. Lauderdale, FL

Sr. Web Applications Developer/DBA

Confidential, Ft. Myers, FL

Systems Analyst/Application Developer

Confidential, Ft. Myers, FL

Sr. Web Applications Developer

Confidential, Ft. Myers, FL

Software Engineer II

Confidential, Cape Coral, FL

Web Applications Developer

Confidential, Ft. Myers, FL

Mobile/Web Applications Developer

Confidential, Holliston, MA

Systems/Data Analyst

Confidential, Wilmington, MA

VP Applications Development/Sr. Solutions Architect

Confidential, Bedford, NH

Salesforce & CRM Software Engineer/Systems Support Engineer

Confidential, Nashua, NH

Sr. Salesforce Systems Analyst/Tech Lead

Confidential, Nashua, NH

Java Software Engineer

Confidential, Woburn, MA

Staff Consultant

Confidential, Truckee, CA

Java Developer

Confidential, Peterborough, NH

Systems Engineer/DBA