OBJECTIVE:

Obtain contract or permanent work within a domestic or international company applying specialized experience, education, and skills to optimize business operations for company and industry success in the most efficient ways possible.

PROFESSIONAL EXPERIENCE:

Confidential, Vernon Hills, IL

Senior Analyst, Business Metrics/Analytics

Responsibilities:

• Team lead for upgrade design, organization, testing, and implementation of the information reporting system of CareLogix from an Microsoft Excel add - in to Web Application
• Creator, manager, and lead of data reporting and analysis by data mining, specific to data validation and data quality initiatives and procedures serving as the sole Confidential Senior Business Analyst for Business Metrics/Analytics serving Warehouse Operations and Transportations
• Creator, manager, and lead of the Customer Service, Logistics, and Warehouse investigation process, correctly classifying and outlining shipment discrepancies and resolution actions
• Creator, manager, and lead of Confidential ’s transportation damage and missing claims process, increasing claims success rate from 32% to 90% and payout percentage from 28% to 54% from the end of FY15 through FY17 totaling recovery of over $430,000 by May 2017; utilizing case studies of the Carmack Amendment regulating transportation claims as passed by the Motor Carrier Act of 1935 and federal regulation of medical supplies set forth in the Federal Food, Drug, and Cosmetic Act of 1938, enforced by the Food and Drug Administration of the Department of Health and Human Services federal executive department
• Lead Logistics liaison between Customer Service teams (four locations over six teams), Distribution Center/Warehouse/Manufacturing (eight Distribution Centers/Warehouses and ten manufacturing centers), and transportation brokers/carriers, serving as a consultant for distributor and 3PL contracts regarding the transportation of goods
• Logistics’ Project Management System and Process Improvement Project administrator developing and reinforcing department processes regarding company process flaws, totaling company cost savings $102,739.86 in FY17 by May 2017
• Trainer and specialist regarding company information systems including SAP ECC 6.0, CareLogix, Navisphere, and carrier specific systems
• Team oriented as well as independent worker with a need for moderate guidance in own area of knowledge

Confidential, Richmond, KY

Business Analyst/Document Control Specialist

Responsibilities:

• Electronic Document Management System (EDMS) administration, maintenance, and processing within Documentum (an Enterprise Content Management ECM platform) using InfoWorks (a Product Lifecycle Management PLM software)
• Business Analyst with corporate-wide InfoWorks developmental team product testing, User Acceptance Testing (UAT), and implementation of an EDMS upgrade/transition into a SAP environment spanning across and to meet the demands of multiple corporate industries (Infrastructure, Mining and Metals, Nuclear, Security and Environmental, & Oil, Gas, and Chemicals)
• Data mining and query development using Structured Query Language (SQL) and Data Query Language (DQL)
• Electronic and hard copy document processing (Acquisition Services including Procurement and Subcontract, Change Documents, Construction, Correspondence, Engineering, Environmental, Governmental, Health and Safety including Medical, Technical Writing, Vendor/Supplier documentation, etc.)
• Liaison for documentation consultation and subject matter expert for open and closed contract line item actions between departments such as Acquisition Services including Procurement and Subcontract, Construction, Engineering, Environmental, Governmental, Health and Safety, Technical Writing, and Vendors/Suppliers; including process workflows, document workflows, and SharePoint File Transfer Protocol (FTP)
• Daily Quality Control implementation and audits (meeting corporate, project, and industry regulations, standards, and procedure)
• Daily, weekly, and monthly data tracking and reporting
• Due to security for demilitarization of chemical weapons; adherence to, handling of, and control of documentation pertaining to Operational Security (OpSec), International Traffic in Arms Regulation (ITAR), Buy in America Act, import/export trade policies, international chemical weapons treaty (Chemical Weapons Convention CWC ) mandates
• Six Sigma Yellow Belt Certification (2012) using Process Management tools such as Process Mapping, Data Collection, Statistical Process Control, Control Charts, and using Process Improvement tools such as DMAIC methodology, Lean principles, Waste Reduction, Cause and Effect Analysis, Data Analysis, Performance Based Leadership, and Control Planning
• Project and departmental-wide Supply Chain Management (SCM) tracking and documentation
• Adherence to project OSHA Volunteer Protection Program (VPP) Start Status Supervisor
• Backup Field Document Control Lead and supervisor role for multiple project offices
• Departmental Technical Training & Setup Coordinator

Confidential, Lexington, KY

Lab Technician/Journeyman/Craftsman

Responsibilities:

• Certified Lab Technician, Journeyman, and Craftsman
• Handled lab operations independently as the sole lab employee
• Creation and customization of finished and surfaced lenses and frames
• Daily, weekly, monthly, and quarterly machine and lab maintenance
• Daily use of fragile materials and hazardous chemicals
• Frequent computation and transposition of mathematical equations
• Daily application of physics and anatomical understanding
• Use of Supply Chain Management (SCM) and an Enterprise Resource Planning (ERP) system for lens inventory
• Eyeglass dispensing and customer service specialist
• Cross-trained in lab operations, contact fitting, frame fitting & dispensing, and receptionist
• Processed insurance approval and authorization