Program Architect Resume

SUMMARY:

A Senior IT Professional with over 20 years of proven achievements and leadership in Information Technology;
Highly skilled in Software Development Life Cycle (SDLC) from concepts through implementation using Agile methodologies;
Committed team player; Experienced in improving process workflow;
Problem - solving and interpersonal skills with high degree of decision-making ability.
Interested in working as a business analyst / solution architect in a Confidential domain.

AREA OF EXPERTISE:

MuleSoft Certified Developer
Confidential 8.0 Certified
Requirement Analysis & System Engineering
Troubleshooting & Root Cause Analysis
Software Development Life Cycle
Agile Methodology
Highly skilled in writing High Level Design (HLD) documents and Technical Design Documents (TDD)
Applications Integration (web services and batch interfaces).
Inspiring On-shore/Off-shore Team Leader

TECHNICAL SKILLS:

Programming Languages: SFDC Apex/Visualforce, ANSI C, C++, MS Visual C++, Confidential eScript, MS Visual Basic, SQL.

Operating Systems: Window 7, Windows XP, Unix

CRM Applications: Confidential, Confidential 8.x, Confidential 7.8

Other Technologies: HTML, XML, SOAP, RESTAPI, MuleSoft

PROFESSIONAL EXPERIENCE:

Confidential

Program Architect

Responsibilities:

Multiple complex business modules such as sales, custom order management, and custom contract management.
Integration of over thirty complex systems using different interfacing technologies such as real-time (web services) and batch interfaces.
Migration of large volume of legacy data into a Confidential platform to retire over 15 legacy systems (1 million contracts, 0.7 million accounts/sites, etc.)
Helped Confidential & Confidential management and business leadership to design the best possible solutions from business process improvement and technical automation perspectives.
Document, review high level solutions, and obtain sign off from business and technology stakeholders.
Deliver high level and detailed technical designs to off-shore development and testing teams.
Mentor the development and testing teams to ensure quality, timely progress, and delivery that matches design and business requirements.
Support all testing effort from ST to UAT, and ORT.
Involved heavily in all software life cycle phases: investigation, analysis, design, implementation, testing support, and maintenance/production support.

Confidential

Sr. Principal Consultant

Responsibilities:

Solution Architect for CRM application implementation.
Helped manage upgrade effort from Confidential 7.5.3 to 7.8.2.
Provided technical guidance and documentations to the development team to ensure Confidential ’s best practices are being observed and implemented.

Confidential

Project Configuration Lead

Responsibilities:

Confidential architect/system admin role in the infrastructure team which included:
Installing, tuning, and optimizing Confidential 7.8.2 application on different environments, from development to production through testing and pre-prod environments.
Providing Confidential system administration support.

Confidential

Project Configuration Lead

Responsibilities:

Designed and implemented inbound messaging process utilizing Confidential 7.5 eMail Response engine.

Confidential

Project Configuration Lead

Responsibilities:

Lead technically two major releases. Worked on different configuration areas, e.g., eMail Response, Assignment Manager, Confidential WF, Fulcrum Search, Web application design work, and Confidential Enterprise Application Integration (EAI) interface design and development.

Confidential

Project Configuration Lead

Responsibilities:

A Confidential Insurance implementation for policy management. The system supported over 4000 users in maintaining and managing Accounts, Polices, Contacts Opportunities and Activities.
Designed and developed complicated layout for Insurance policy by leveraging Actuate reports.
Worked with a SWAT team on analyzing and tuning the application performance.