Salesforce Developer Resume Windsor, CO - Hire IT People

SUMMARY:

Developer well - versed in structuring, developing and implementing Salesforce
Databases. Results-driven with experience in back-end programming, relational databases and development/maintenance of complex and critical systems.

CORE QUALIFICATIONS

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Salesforce Developer

Confidential, Windsor, CO

Responsibilities:

100% remotely developed Salesforce CRM system to help streamline and implement current and new processes and future franchise models. Developed all formula/custom fields, page layouts, workflow rules and validation rules. Created a widget tool for commercial clients to schedule appointments through Customer Communities. Built and customized pages in
Force.com, Visualforce and Clouds services. Handled Apex coding and Lightning components when needed. Setup all users in database with security limitation. Created all reports/dashboards and DDP invoicing. Integrated clients website with Salesforce for lead information. Modified Calendar Anything per field crew schedules. Tested system thoroughly before integration and then retested after integration. Exported XML from old system and loaded into Salesforce, field mapping. Trained and provided step by step documentation on how to use Salesforce. Fixed bugs as they were encountered. Answered user inquiries regarding computer software and hardware operation. Applied best practices of software development while staying abreast of advances in the practice.

Smart Account Manager

Confidential, Windsor, CO

Responsibilities:

Managed all inbound/outbound phone calls for commercial/residential clients. Scheduled daily appointments for field crews. Handled all accounts payable including collections. Managed field crews on daily basis for on time service and excellent Customer Service. Maintain monthly/quarterly cleaning schedule for commercial properties. Handled and communicated all quotes to commercial managers/owners. Created manuals to streamline daily processes. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Addressed customer service inquiries in a timely and accurate fashion.

Account Specialist II

Confidential, Loveland, CO

Responsibilities:

Customize Salesforce pages and fields to better streamline processes. Provided accurate and appropriate information in response to customer inquiries. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty. Formulated and enforced Service Center policies, procedures and quality assurance measures. Implemented changes to customer service programs, resulting in 40% higher customer satisfaction ratings. Provided cross training to 10 staff members. Assisted with the development of the call center's operations, quality and training processes through
Salesforce. Maintained up-to-date records at all times in Salesforce. Developed effective relationships with all call center departments through clear communication. Identified and resolved system and account issues.

Account Specialist I

Confidential, Loveland, CO

Responsibilities:

Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Built and deployed all credit card terminals to customers.
Handled all technical inquires with credit card terminals and batching issues.

Account Specialist II

Confidential, Greeley, CO

Responsibilities:

Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. Handled all total loss claims, death claims, and accounts receivable.

Account Specialist I

Confidential, Greeley, CO

Responsibilities:

Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Trained staff on how to improve customer interactions. Properly directed inbound calls in phone queues to improve call flow. Handled all New York total loss claims. Developed new client retention strategies resulting in an increase of over 30 %.