SUMMARY:

• Experienced IT professional performs well under deadlines and pressure.
• Works well individually and in team environments.
• Very ambitious, confident, multitasker, organized and ensures high standards and best practices.
• BI experience with MicroStrategy both as administrating and report development.

TECHNICAL SKILLS:

• Comptia Security+
• Comptia Network+
• Comptia A+
• Cisco routers, switches, firewalls
• HTML
• Adobe Creative Suite 4
• MS Office Suite
• FrontPage
• Visio
• Windows OS
• Linux
• Test Director
• Remedy
• Lotus Notes
• Active Directory
• Ethereal
• SQL
• MS Server 2003
• Server 2005
• Remote Desktop
• GSS
• IIS
• SQL Server
• Visual Studio
• PC Anywhere
• Print Servers
• Printers
• Group Policy
• Confidential Permissions
• Shared Permissions
• Mac OS
• VMWare
• Spanning - Tree
• VLSM
• Subnetting
• MicroStrategy Confidential

WORK EXPERIENCE:

Confidential

MicroStrategy Administrator

Responsibilities:

• Responsible for object migrations and management of Dev, SIT/QA, UAT and Prod environments, multiple clustered environments of MicroStrategy 9.4.1 and 10 supporting 100+ projects and multiple applications and business units.
• Responsible for user permissions as well as running scripts in Command Manager as well as support testing efforts. Support disaster recovery testing (DR).
• Responsible for creating and tickets and resolving tickets assigned.

Confidential

MicroStrategy Administrator

Responsibilities:

• Responsible for object migrations and management of Dev, SIT/QA, UAT and Prod environments multiple clustered environments of MicroStrategy 9.0.2, 9.2.1, 9.3.1 and 9.4.1 supporting 100,000+ users and multiple applications and business units.
• Responsible for user permissions as well as running scripts in Command Manager as well as support testing efforts.
• Support continuity of business testing (COB).
• Responsible for creating and tickets and resolving tickets assigned.

Confidential

MI9 Project Manager/ MicroStrategy Administrator and Developer

Responsibilities:

• Responsible for MicroStrategy production and test environments including but not limited to administration of environment, security and permissions, report, document and dashboard development, design, validation, troubleshooting and support. Train end users with various levels of technical proficiency in the use of MicroStrategy.
• Responsible for monitoring and troubleshooting ETL process and issues that might arise with database server, ETL app server (MI9), MicroStrategy Intelligence Server, Web Server and Desktop.
• Gather requirements from business end users for reports.

Confidential

Technical Support Engineer

Responsibilities:

• Completed MicroStrategy Boot Camp training and received Confidential Certification entailing creating and troubleshooting of MicroStrategy BI objects including attributes, metrics, reports, documents, dashboards, mobile dashboards, subscriptions, schedules, and users.
• Troubleshot and resolved reports, documents, metadata, Intelligent Server, Distribution Services, Narrowcast, Enterprise Manager, MicroStrategy Desktop, Web, Office, cluster, cache, Intelligent Cube, History List, as well as export issues in Excel, PDF, HTML, and text files.
• Also troubleshot out of compliance issues.
• Resolved issues in various operating system environments including Windows, AIX, Solaris, and Linux on dedicated machines as well as in virtual environments like VMWare.

Confidential

System and Network Administrator

Responsibilities:

• Managed and maintained network, server, workstations, company website as well as video security system.
• Troubleshot and resolved software and hardware issues. Implemented and secured wireless and wired network using Confidential and Access Control Lists.
• Improved network and system performance using existing hardware. Managed business daily tasks including managing employees, financials, as well as customer care and support and service. Desktop support, printer installation and sharing.

Confidential

Systems Analyst

Responsibilities:

• Was part of a small team that was responsible for documenting the processes and finding areas where inefficiencies could be found and ways to make more efficient.
• Managed software portfolio of entire line of business, worth over $5Million, finding savings for the company.
• Established relationships across lines of business and created efficient communication channels which were used to problem solve.
• Centralized maintenance of IT Systems with Individual Business group.
• Became ITIL lead for IB side within Confidential .
• Database Administrator - Enterprise Data Management
• Received training in MS SQL Server, SQL, Data Modeling, and UDB/UNIX.
• Network Engineer - Network Services
• Received training and hands-on experience in live environments fulfilling change request for arrow points, Global Site Selector, SSL Modules, Firewalls (Nokia and PIX firewalls), and Remedy ticketing system. Successfully trained new associates.
• Programmer
• Reduced operating cost and made systems more efficient. Analyzed, documented and streamlined inefficient processes, cutting operational costs on multiple levels. Trained and coded in Java and ECOBOL.
• Quality Assurance Analyst
• Ran test cases, defects, reviewed documents, logged defects, validated data and created design steps. Ran Automated scripts in Quick Test Pro. Reviewed use cases as well as requirements documents. Created ambiguity review documents for use cases as well as for defect requirements. Updated excel files for filtering. Received training in Mercury Test Director.
• Business System Analyst
• Developed documentation for developers based on business requirements. Verified requirements versus actual system results. Analyzed the AOC application and tested its performance as well the applications functionality/usability. Understood business requirements as well as technical feasibility