SUMMARY:

• Accomplished, dedicated and driven business consultant with extensive experience providing implementation, system testing, system support and training in classroom, remote and one - on-one settings.
• Excels at being able to identify and improve work flow configurations.
• Skilled at assessing clinical and pharmacy workflows to determine the best course of action.

AREAS OF EXPERTISE:

Operating Systems: Windows (XP, Vista, 2007, 2008, 2010), AS400, HP-UX

Software: Epic 2012-2017, Cerner Millennium, Athena, Meditech, NextGen, Allscripts PM & EHR, GoToMeeting, Adobe Connect, WebEx, Deputy, Active Directory, Confidential, Dragon Medical One, Microsoft Dynamics AX & Microsoft CRM, Microsoft Office & Microsoft Project & SQL Server

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

EHR Analyst

Responsibilities:

• Utilize the Service Now ticket system to track tickets and managing the Level 1 ticket queue.
• Phone Support of Meditech Live, Confidential (OneContent, Horizon Patient Folder(HPF), STAR), and Allscripts Practice Management & EHR
• Resolving password resets, access and login issues
• Abstracting medical data from Cerner Millennium into Epic 2017 for Mayo Clinic
• Abstract Allergies, Medications, Anticoagulant and (Family, Social and Surgical) History

Confidential, Rochester, MN

CERNER CONSULTANT

Responsibilities:

• Responsible for support and at the elbow of Cerner PowerChart Ambulatory
• Ensured employees were properly trained using one-on-one and classroom settings.
• Created and modified tip sheets and curriculum
• Experience with OnBase Go Live, Used Deputy for time management
• Experience in collection and reporting of regulatory requirements for ARRA/Meaningful Use
• Worked in the Personalization lab creating preference list, smart texts & phrases, panels, macro, and order sets.
• Resolved issues, troubleshoot technical and application issues and advised client on issues.

Confidential, Alpharetta, GA

PHARMACY/POS IMPLEMENTATION CONSULTANT

Responsibilities:

• Troubleshoot network connectivity, created new users and reset passwords.
• Ensured pharmacists, pharmacy techs and clerks were properly trained on software and equipment.
• Installed software for oncology, dermatology and traditional pharmacies on-site and remotely.
• Regression and UAT (User Acceptance Testing) tested and validated Pharmacy and POS Software.
• Promptly and accurately adjudicated pharmacy claims.
• Verified processing and payment of claims; worked with Sure Scripts and Care Mark.
• Instrumental in setting up modems, printers, scanners, side terminals, Sage and Signature pads.

Confidential

CERTIFIED CONSULTANT

Responsibilities:

• Utilized Athena Clinical Systems to support multiple specialties, ambulatory and clinical staff.
• Enabled content by training and assisting providers on how to create Dragon commands.
• Verified that all claims submitted are being processed and paid out properly.
• Promptly and accurately adjudicated medical claims.
• Obtained Athena Net Certification by taking courses at Headquarters in Watertown, MA.

Confidential

EPIC CREDENTIAL TRAINER/MPI ANALYST

Responsibilities:

• Provided ongoing course delivery, floor and help desk support for functionality and curriculum review.
• Delivered technical support and training on EPIC ClinDoc, Orders and Ambulatory modules.
• Customize and share Smart Text, Smart Phrases, Preference List, Panels, Macros, Order sets, Tool Bar Reports and Navigator Lay-out in the personalization lab.
• Experience in collection and reporting of regulatory requirements for ARRA/Meaningful Use
• Troubleshoot problems in the command center during the Big Bang “go-live” event.
• Escalated issues and fixes to management; followed-up on any outstanding issues.

Confidential

OPERATIONS SUPPORT ANALYST

Responsibilities:

• Assessed business needs and translated them into functional/non-functional requirements for delivery.
• Microsoft Dynamics AX 2012 and CRM 2011 Certified. One full cycle implementation completed.
• Trained new operation support analyst on the processes and work flow.
• Collaborated with the internal team to manage and create integration support documentation.
• Answering calls application, network and server issues.

Confidential

3RD SHIFT OPERATION ANALYST /MANUAL QA

Responsibilities:

• Executed and modified SQL queries in Microsoft SQL Server; resolved Level 2 application, server and network issues; tracked, managed and upgraded projects assigned to the department using project insight.
• Utilized Active Directory to manage groups and accounts, Fog Light to monitor applications and Solar Winds to monitor networks; remotely upgraded and implemented software for banks.
• Generated documentation in Word and tested cases in Excel to test new software updates.
• Responding to alerts, after hour calls and working within the SLA guideline
• Troubleshot network connectivity, password resets and VPN access; ran test scripts; performed user acceptance and regression testing; provided password reset support when setting up users and security profiles in production.

Confidential

MEDICAL ASSISTANT

Responsibilities:

• Analyzed patient conditions by escorting them to the exam room and completing their vitals.
• Ensured the room was properly set up for any physicals or pap exams; performed Confidential .
• Utilized Meditech to retrieve lab reports, refill prescriptions and obtain prior authorizations.
• Answered incoming calls and responded accurately and promptly to provider network, medical benefit inquires.
• Posting Confidential 's, sending statements and insurance verification