PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Analyst

Responsibilities:

• Role dedicated to business process excellence, data accuracy, account analysis, & proper alignment of financial indicators.
• Work remotely & independently research, analyze, and update records in Salesforce & Oracle to accurately reflect renewals, license subscriptions and invoices.
• Deploy research and deduction skills.
• Support existing process flows. Report on project status, individual achievements, and risks.
• Within Salesforce (SFDC) create dashboards and reports to properly align with Oracle data.

Confidential

Account Manager/SF Admin

Responsibilities:

• Assist existing RQ clients with technical support of title industry software solution, business reviews, product inquiries
• Meet monthly with clients to go over and analyze dashboards & reports to make recommendations & encourage utilization of software Meets all assigned goals all objectives for sales volumes, call completions, renewals and new sales as established.
• Updates CRM system on prospect/client intelligence.
• Manages accurate pipeline reporting information.
• Input leads and log activity in SF
• Assuring customer service & software user satisfaction
• Organize and compile customer profiles and sales forecasts/projections in Salesforce
• Create dashboards & reports for Sales department in SF
• Customize & streamline the sales processes & cycle architect sales cloud, including creating or maintaining most of the following features: Profiles, Roles, Security - Workflows and Triggers - Validation Rules, Advanced Formulas Custom Objects.
• SALESFORCE coding and SALESFORCE designing for creating workflows.
• Developed customized applications on force.com platform using Apex classes and Triggers, Visual Force, Data quality integrity & management
• Project technical lead on the implementation of an enterprise system

Confidential

Salesforce Administrator

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Customize & streamline the sales processes & cycle architect sales cloud, including creating or maintaining most of the following features: Profiles, Roles, Security - Workflows and Triggers - Validation Rules, Advanced Formulas Custom Objects.
• Provide support for existing and new deployments of Salesforce.com applications. Provide resolution to issues, and be responsible for escalation procedures. Manage Service Requests with Salesforce.com Support.
• Manage Salesforce Release Planning and understand what functionality is available as well as implementations.
• Advise on new solutions for enterprise business applications integration and functionality activation.
• Understand the impact a process change might have on the system and can guide process definitions accordingly.
• Consult with users to analyze and understand user needs, objectives, desired features, and input and output requirements.
• Consult with end-users on Salesforce best/normal practices for application usage and standards.
• Provide expertise on data management for larger Analytical Reporting outside of Salesforce.
• Prepare time and cost estimates for completing assigned projects.
• Specific experience and areas of expertise, including creating or maintaining most of the following features:
• Profiles, Roles, Security - Workflows and Triggers - Validation Rules, Advanced Formulas Custom Objects.
• SALESFORCE coding and SALESFORCE designing for creating workflows.
• Developed customized applications on force.com platform using Apex classes and Triggers, Visual Force
• Reports, Dashboards, Views, Custom links
• Visualforce, Apex code and coding best practices
• Integrations & implementations: Oracle, Eloqua, Data Warehouse, Demand Tools, Big Machine
• Utilize Email Studio as well as Journey Builder within Marketing Cloud to trigger & target audiences and profiles.
• Organize, plan, execute email marketing projects
• Experience serving as a project technical lead on the implementation of an enterprise system.
• Experience training users on Salesforce.com
• Experience with PCI impact and the identification of related Salesforce.com controls.
• Demonstrated experience performing business analysis for Salesforce.com, including new implementations, feature enhancements and troubleshooting.
• Organize and manage multiple tasks in a fast-paced environment.
• Analyze and solve complex problems, provide documentation508 Digital a division of the Dallas Morning News

Confidential

Digital Marketing Consultant

Responsibilities:

• Meets all assigned goals all objectives for sales volumes, call completions, renewals and new sales as established.
• Updates CRM system on prospect/client intelligence.
• Manages accurate pipeline reporting information.
• Targeted Email services, Targeted digital solutions like display advertising & digital direct mail, SEO, SEM and embedded contact Custom mobile sites / landing pages
• Prospect, Perform Client Needs Analysis, Present a custom packaged digital marketing solution to C-Level, Business Owners, Operations Manage Client’s campaigns from digital dashboards for maximum ROI to the client. Contact clients monthly for reporting of campaign
• Answer & handle any changes/upgrades/concerns regarding campaigns
• Recommend changes, products, upgrades to increase presence & ROI

Confidential

Sales Coordinator & Sales Consultant

Responsibilities:

• Report & support VP & SVP Sales & National Sales Director
• Sales support for all National & International Regional Sales Managers, Independent Reps, Sales Agencies Reps
• Within a proprietary database monitor financials/sales
• Provide sales history reports/not-shippable reports, commission statements, trip reports
• Assist customer service dept by answering questions regarding inventory, color, suggestions, etc.) Handle problem POs & find resolutions Using interoffice tracking system.
• Produce PowerPoint presentations for sales meetings. Send proposals of one of kind Persian rugs...
• Update & produce training manuals for new sales reps update; contact lists with new info for sales team. Update team with sales collateral & samples.
• Also working as a sales rep 8 times a year at Feizy showrooms in selling high end fine Persian rugs wholesale to distributors Dallas, Las Vegas, High Point

Confidential

EA / SALESFORCE Administrator

Responsibilities:

• Report to VP of Sales, sales team support
• Manage Salesforce Release Planning and understand what functionality is available as well as implementations.
• Advise on new solutions for enterprise business applications integration and functionality activation.
• Customize & streamline the sales processes & cycle. Architect sales cloud, including creating or maintaining most of the following features:
• Profiles, Roles, Security - Workflows and Triggers - Validation Rules, Advanced Formulas Custom Objects.
• Understand the impact a process change might have on the system and can guide process definitions accordingly.
• Consult with users to analyze and understand user needs, objectives, desired features, and input and output requirements.
• Consult with end-users on Salesforce best/normal practices for application usage and standards.
• Provide expertise on data management for larger Analytical Reporting outside of Salesforce.
• Prepare time and cost estimates for completing assigned projects.