Program Analyst Resume Germantown, MD - Hire IT People

SUMMARY:

To continually provide a higher level of services in the public sector involving grant management.

PROFESSIONAL EXPERIENCE:

Program Analyst

Confidential, Germantown, MD

Responsibilities:

Provide support services for Confidential database users and staff.
Evaluate and Provide management with advice and recommendations on the effectiveness and efficiency of government programs.
Provide additional technical services for projects associated with the operation, maintenance and enhancement software development work to support Confidential system.
Provide flexibility to deliver services which require capabilities of tier one through tier three levels.
Design, develop and maintain spreadsheets and Standard Operating Procedures using MS Office.

Confidential, Bethesda MD

Team Lead

Responsibilities:

Provided hardware and software support for over 150 users.
Deployed and rebuilt PC's printers and variety of peripherals.
Configured users Active Directory, Cisco phone and Citrix accounts.
Multitask on variety IT related issues to in person, phone, email and instant messaging support.
Received recognition for services provided through gift certificates and bonuses.

Confidential, Richmond, VA

Team Lead

Responsibilities:

Saved companies money for hardware and software resolutions normally outsourced.
Researched and started a computer recycling program to meet ISO standards for Confidential .
I supported Windows desktop, Active Directory, Exchange and Ubuntu Linux support.

Confidential, Newport News, VA

Information Systems Support Analyst

Responsibilities:

Worked with vendor technical support to research and implement hardware and software fixes.
I supervised two to fifteen analysts in a call center for various IT projects and 2nd shift help desk.
Support Cisco VPN connectivity on PC and light MAC via dial up and broadband.
I created a MS Access database to Track iPass/VPN usage by converting raw data.
Researched and took ownership of advanced and complex hardware and software issue’s.
Provide Windows, Networking (Cisco routers and switches) along with various printers support.