ServiceNow Developer and End User Support Specialist Resume Dayton, Ohio - Hire IT People

SUMMARY:

7+ years of Computer Information Technology education and experience
ITIL Foundations Certified and Service Now Administrator Certified.
Worked and trained in many programming languages and systems like JAVAScript, SQL, HTML, JAVA, C, C++, C# and VB
Driven to further education and experience in the Information Technology Field
Excellent communication, troubleshooting and professional skills
ITIL Foundations, ServiceNow Administrator, and A+ certifications

SKILLS:

Development: system integration, automation, objects, methods, classes, computational operations, loops, conditionals, and other control structures, 2D/3D objects, 2D/3D animation, threading, debugging, and testing
HTML: formatting, linking, embedded audio and video, style sheets, image mapping, site maps, frames, forms, debugging, and testing
Web applications based in ASP.NET with web forms, data controls; SQL Server for database manipulations
SQL, Database spreadsheets, formulas, debugging, forms, queries, reports and testing
Customer support: Build relationships, identify user needs, listen to problems and execute a solution, create a comfortable environment and communicate in a way users will understand
Experience and studied in interpersonal, small group, large group, and Public speaking to groups as large as 200+

WORK EXPERIENCE:

ServiceNow Developer and End User Support Specialist

Confidential, Dayton, Ohio

Responsibilities:

Implement and support ServiceNow platform within a higher education environment serving approximately 18,000 students and 3,800 faculty and staff
Responsible for the design, deployment, implementation and enhancement of the ServiceNow platform and associated applications
Work collaboratively with internal and external business units, leadership, and service management team, to develop ITSM processes that follow best practices and can function within the features of ServiceNow
Assist process development teams with the strategy, design, and deployment of improvement initiatives based on the ITIL framework in accordance with project management best practices, transforms functional requirements into detailed technical designs that represent actionable development tasks
Work with different business units to develop and facility new custom application rollouts in ServiceNow including Facility, HR, etc.
Trained in Project Portfolio Management to manage projects from initial demand to project closure through effective scheduling, costing, and resource management.
Consult, identify and manage (to point of resolution) all problems within technical environment of complex systems and applications

Desktop Support Technician

Confidential, Dayton, Ohio

Responsibilities:

Support the largest hospitals in the Dayton area for Premier Health Partners
Image, distribute, troubleshoot, backup, and maintain computer hardware/software
Leader of a group of three technicians who all work independently
Transfered to problematic site and resolved site issues to streamline processes, increase productivity and customer/user experience

Systems Designer

Confidential, Miamisburg, Ohio

Responsibilities:

Design heating and air systems Structure, Graphics, Networks, and User Interface
Educate customers on the new systems and how to use the custom user interface