SUMMARY:

• An experienced Software Quality Testing and Leadership professional with demonstrated success in the entire Software Development Life Cycle from the application design to deployment.
• Additional experience with start - ups and with a Confidential 100 company as a Systems Engineer and System Analyst.
• Special skills in test planning and test script development.
• Recognized for alignment of testing effectiveness with business goals, process improvement, organization, and analytical self-starter experienced in meeting the demands of challenging and dynamic priorities.

EXPERIENCE:

Confidential, Nashville, Tennessee

Business Operations Manager

Responsibilities:

• Managed the Participant Data Testing and User Acceptance Testing cycles for each Participant (Williamson Medical Center, West Tenn. Health, Maury Regional Medical Center, Vanderbilt University Medical Center, Cookeville Regional Medical Center, and NorthCrest Medical Center).
• Assisted in the creation of the Confidential via the Orion Health-Rhapsody Integrated Engine and the Amadeus Data Engine solution.
• Lead defect management process via SmartSheet, Support Tracker (Orion Tool) and Project Change Requests (Orion Process).
• Responsible for the relationship building of new and prospective Participants.
• Participated in the training of Confidential personnel (Physicians, Executives, Project Managers, IT resources, Dept. Leads, Front Desk Staff, etc.) utilizing the Confidential Confidential .
• Assisted in the transition to the Confidential (Clinical Integrated Network).
• Orchestrated the creation of the Confidential Support Desk. Included but not limited to establishing the Support mailbox, provide Level 1 and 2 support, User Administration, setup local and long distance phone contact and instrumental in developing the Support Desk tool - Confidential .
• Utilized an Confidential (Automated Call Distribution system) and a Confidential (Call Center Reporting Package) system.
• Hired, trained and on-boarded the Associate Product Specialist(s).

Confidential, Brentwood, Tennessee

Quality Assurance Analyst

Responsibilities:

• Established and executed all testing processes, collaborated on Production Support and made recommendation for process improvement.
• Utilized the Kanban methodology and JIRA.

Confidential, Nashville, Tennessee

QA Lead

Responsibilities:

• Lead the testing effort on the Technology Lifecycle project that created Global purchasing standards for all Group IT Technology spend.
• Created the Master Test Plan, test cases and the Closure Memo (Final QA Report).
• Managed the UAT (User Acceptance Test) cycle.
• Provided overall testing project leadership as it related to the third party vendor (ePlus) partnership.

Tool/ Software utilization: HP Quality Center 11.0 (Application Lifecycle Management), MS SharePoint, PeopleSoft 9.1 (Financial Management), MS Problem Steps Recorder

Confidential, Nashville, Tennessee

QA Test Lead

Responsibilities:

• Managed the overall testing effort via onshore (10) and offshore resources in Manila, Philippines (5) and Mumbai, India (10)
• Collaborated with Accenture Consultants on PeopleSoft (Project Managers/ Business Analysts)
• Developed the project Test Strategy, System, Integration and UAT Test Plans.
• Finalized each testing phase with a Closure Memo (Final QA Report)
• Lead defect management process via Development resources in US and Manila
• Provided daily testing metrics to the global management team (United Kingdom and US)
• Executive Management requested my expertise in London, England to close a global project.

Tool/ Software utilization: HP Quality Center 11.0 (Application Lifecycle Management), MS SharePoint, PeopleSoft 9.1 (Financial Management), MS Problem Steps Recorder

Confidential, Brentwood, Tennessee

Senior Quality Analyst/Lead

Responsibilities:

• Managed the testing effort via the onshore (4) and offshore resources (5-15) InfoSys
• Created and presented client configuration packages (UAT) to the new and established clients
• Produced a daily Executive Summary of the total off shore testing effort including defect management

Tool utilization: HP Quality Center 9.2, StarTeam, MS SharePoint, and Oracle SQL Developer

Confidential, Nashville, Tennessee

Senior Test Analyst

Responsibilities:

• Implementing the LEAN (Agile) methodology in the software development process.
• Utilizing HP (Quality Center 9.2) as the primary testing tool for test case development, execution and defect management. In addition utilized Mercury Screen Recorder for documentation. Developed scripts for Mercury QuickTest Professional automation.
• Developed a host of testing deliverables including but not limited to test plans, test cases, defect reports, metrics reports, Production Readiness Report (Final QA Certification) and the Quality Outcomes Report.
• Utilized the Desktop Intelligence product of SAP Business Objects IX 3.1 in the Supply Chain space for report generation from multiple databases.
• Utilized DevBlocks JIRA a development technology tool used for issue tracking, defect tracking and project management.
• Working closely with and understanding the responsibilities of the Software Development team which consisted of the project manager, business analyst and developers. Assisted in requirement definition and creation. Major contributor to the overall direction and completion of the project plan.
• Building relationships with our client Health Trust Purchasing Group (HPG) and the third party vendors Global Healthcare Exchange (GHX), Syntel, Wipro and IBM.
• Providing technical coaching and oversight to Test Analysts and Summer Interns.
• Successfully obtained the Testing Services Internal Certification.
• Completed the Confidential Internal Project Management courses: Project Management Basic and Tools and Techniques of Project Management. Pursuing the PMP certification
• Completed a host of training courses by SkillPath Seminars, National Seminar Group and Development Dimensions International pertaining to Leadership, Negotiating w/Vendors, Managing Projects, Lean and Six Sigma and Industry Webcasts

Confidential, Franklin, Tennessee

Systems Tester/QA

Responsibilities:

• Developed test plans, test cases, and defect reports for a PeopleSoft (CRM 8.8) application. Created templates for functional and technical specifications.
• Utilized Empirix (e-Tester and e-Load) an application testing solution. Overall script development and automated regression testing were achieved using e-Tester.
• Additional scripts were developed that tracked and managed performance against Service Level Agreements via a monitoring component.
• Developed an organizational dashboard of call center metrics
• Developed, organized and participated in the delivery of system training, which decreased user errors and system performance issues.

Confidential, Nashville, Tennessee

Senior Quality Assurance Tester

Responsibilities:

• Developed and coordinated the testing activities including Test Plan creation, Test Case creation, debugging, and execution of strategic firm-wide (30,000+ employees) applications.
• Utilized an advanced software test management tool TestDirector (Mercury Interactive). Tool activities included requirement coverage, test case development “black box”, and total defect management (isolate, report, track and resolve).
• Developed meaningful project metrics and included results in the project certification reports for each project.
• Provided professional consultation and guidance to the Development team as it related to the overall progress of the testing effort and project goals.
• Working knowledge of SQL, HTML, Java Script, ASP, SAP, Windows 98, 2000, XP, MS Office Suite, MS Project, Visio

Confidential, Cincinnati, Ohio

Assistant Department Manager

Responsibilities:

• Managed inventory of 6 million units valued at $258 million annually.
• Hired, trained and evaluated performance of professional and skilled labor staff.
• Coordinated the merger of Joseph Horne Stores into Lazarus Ready-To-Wear.
• Implemented personnel procedures and maintained communication with stores and buying organization.

Confidential, Southfield, Michigan

Systems Engineer

Responsibilities:

• Technical Sales Consultant to IBM’s largest commercial customer -EDS/GM’s Information Processing Center.
• Participating in the preparation of proposals and cost justifying the use of IBM products.
• Recommending, developing, and implementing marketing programs and campaigns for 308X and 3090 hardware and strategic software offerings.
• Assisted in pre and post-sale of IBM equipment. Capacity and performance planning.

Confidential, Poughkeepsie, New York

System Analyst

Responsibilities:

• Improved production control process through the installation of personal computers to vendors throughout the Confidential saving $500,000 per year on a three year contract.
• Participated in the development of system enhancements and ensure business requirements are met as they relate to Materials Management.
• Provided test data and testing support for the 308X and 3090 family of processors.