SUMMARY:

Information Technology Professional with experience in Technical Program Management, pre/post sales support and account management. Demonstrated ability to manage technical projects, technical sales teams, and meet sales quotas. Extensive experience with The Federal Government in sales/service both pre and post sales.

PROFESSIONAL EXPERIENCE:

Confidential

Computer Technician

Responsibilities:

• Diagnosing and repairing desktops, laptops, and printers. Operating systems include Windows Vista, Windows 7, Windows 8 and Windows 10.
• Removing virus’s, malware and ransom ware as needed for customers.
• Setting up customer’s new hardware with operating system, virus software and customer purchased software like Microsoft Office.
• Assisting customers with purchasing Laptops, Desktops, Tablets, Printers and technology related products.
• Advising customers the appropriate warranty program for their new equipment.
• Worked at various dealerships in Maryland in Sales, Sales Management, and as Internet Sales Manager, which included managing an Internet Sales Team, Assigning leads to sales people and assisting in closing deals. Negotiated Sales Contracts with lead providers such as Cars.com, Autobytel and Autotrader. Worked one on one with customers, sales teams, and financial officers. Certified in Toyota, Honda, Hyundai, GM.

Confidential

INDEPENDENT CONSULTANT

Responsibilities:

• Assisting a small disadvantaged business based in Richardson Texas develop and promote its GSA schedule of products.
• Office supplies, PC’s and peripherals. Official title of this position is Federal Account Manager.
• Primary duties were to develop a customer base and promote name recognition within agencies doing business through GSA buying vehicles.
• Successfully developed revenue stream and customer base.
• Served as technical liaison for customer needs.

Confidential

DESKTOP SERVICES ACCOUNT MANAGER

Responsibilities:

• Managing a team of desk side support engineers supporting 880 end users. Confidential desktop PC’s and laptops and Microsoft operating systems and Office products.
• Supporting the migration effort from Windows 2000 Professional to Windows XP. Responsible for the daily relationships with senior level VP’s and Managers with regard to their computing needs.
• Serving as lead technical resource for finance department and managed numerous projects at Confidential .
• Assisting in the migration of Corporate Treasury software to Web based applications.
• Remedy ticketing system.
• Recommendation of new HP products and migration strategies to senior level executives.

Confidential

Federal account manager

Responsibilities:

• Selling Value Added Reseller (VAR) hardware, software and IT services to Federal agencies.
• Responsible for a 13m quota combined hardware and networking services.
• Established BPA with The Dept of Education from proposal to implementation. M eeting and exceeding goals set for team, managing inside account reps.
• Responsible for new business development within federal agencies.
• Developed partner relationship with Confidential to sub - contract services work for the Veterans Administration.
• Assisting clients plan, purchase, and deploy new hardware into existing environments.
• Served as technical bridge between sales and engineering for major contracts.
• Planned and developed a new business unit within an existing high tech consulting company,
• And served as director of that business, unit hiring the staff needed for the Implementation.
• Consulting services provided to small and mid - sized businesses with regard to channel sales strategies, recruitment of qualified personnel for contracts, and network architecture: PC’s/LAN/Internet.
• Co-developed a secure intranet platform, (HW/SW) for the DEA.
• Assisted clients with special projects - evaluation HW/SW and budget.
• Existing account management within 4 fortune 500 companies, growing existing business into new business accounts.

Confidential

Federal Server Sales Specialist

Responsibilities:

• Responsible for the pre-sales presentation of Gateway Servers to Federal Government customers.
• Provided pre and post sales support for 15 inside sales reps and 6 outside sales reps increasing total sales from 6.5 million to 17.8 million in 2 quarters.
• Provided demonstrations and training of server products and high-end workstations to Federal clients and Federal resellers.
• Acted as a point of contact for post sales product and integration issues for all of Gateways DOD and Civilian Agency accounts.
• Assisted in integration of server products during the acquisition of ALR by Gateway.

Confidential

Technical Program Manager/Sales Engineer

Responsibilities:

• Managed configuration and integration solutions for Federal customers with regard to desktops, servers and mobile products.
• Responsible for the technical evaluation, recommendations, and responses to Federal Government RFP, RFQ, IDIQ, BPA contracts.
• Served as Systems Engineer both in house, and for customer issues.
• Honorably served as a part of the most successful sales team within Confidential .
• Co- developed a live demonstration room to look like a control room of an aircraft carrier or submarine, For a realistic demonstration of Digital’s products and how they would perform in the Navy’s environment.
• Supported all servers, PC’s, and people during this project. NT 4.0 servers, Windows 3.11 clients, 95 clients.
• Provided a secure environment for Alpha workstations, PCs, hard disks, and memory necessary for testing and benchmarking Digital’s products before submission of proposal.
• Coordinated the migration of Digital’s ALL-IN-ONE mail system to Microsoft’s Exchange Mail platform for 2 divisions of Confidential . Technical Systems Group and Federal Government Region.
• Responsible for the management of contractors during the migration of the mail systems at DEC. Responsible for the acquisition and setup of all equipment within the group including PCs, printers, servers, and laptops. All Microsoft platforms were utilized including NT 4.0, Windows 95, Office 95, and Office 97.
• Responsible for the management of the FGR Help Desk.