SUMMARY:

• To secure a position that enables me to utilize the knowledge gained in my field which offers professional growth while being resourceful, innovative and flexible as well as to enable me to realize my managerial and organizational skills.
• Dedicate, energetic and motivated team player seeking a career that would enable me to utilize into the telecommunication field.
• Ability to work successfully in averse and experience situations.
• Innovative problem solver, who thrives on challenges excels under pressure and gets the job done.
• Bright, confident and responsive individual, who possesses outstanding interpersonal skills and the ability to resolve problems and disputes.

SKILLS:

Proven ability to successfully analyze an organization’s critical support requirements. Have experience with Forklift operator, Scissor lift operator and all hand and power tools. Indentify deficiencies and develop innovative solutions, install, modify, repair and maintain voice, video, data cabling systems and surveys installation areas to determine work methods, tools, materials. I also coordinate work flow within the unit and provide training to other technicians. Certified as a BICSI Apprentice Technician Proficient in utilizing Fluke Master 1800 and OTR testing equipments Exceptional verbal and written communication skills Establish and maintains positive customer relationships. Familiarity working with data networking troubleshooting UNIX, LAN/WAN technology in Mac OS and Multiple Windows environments, PBX/ACD, IBM hardware familiarity, project management experience and strong organizational skills with attention to detail and problem solving. Able to work in Microsoft Office Suite programs (i.e. Word, Excel, and Outlook etc). Also work as Trade Floor support Technician at Goldman Sachs, Merrill Lynch, First Boston and Also RBC . Trader workstation builds, troubleshooting, security patching. Cisco IP Phone Installation, configuration, deployments, Video Conference Support and Set Up. Remedy and Magic Ticketing system support, trouble management and escalations. High volume call center, worked with various vendors for updated and configuration issues, conducted in - depth audits and isolate problems between hardware system and systems Trouble Ticket Management.

EXPERIENCE:

Confidential, Sanford, FL

Data Cabling Technician

Responsibilities:

• Design and install fiber and copper cable in retail/commercial settings
• Terminate copper and fiber station cabling
• Circuit identification and connection to network equipment
• Network address configuration
• Test cable and ensure accuracy of cable testing, documentation and storage
• Test, troubleshoot, and resolve issues with cable faults
• Terminate and dress communications closets according to BICSI standards
• Perform cabling and PBX/phone Moves, Adds or Changes (MAC)
• Perform troubleshooting of network hardware and implement appropriate solutions
• Manage time, material and people resources throughout project lifecycles
• Manage work orders, sign - offs, daily log/journal and other project documentation
• Modifies equipment in accordance with user request
• Tests communication lines to locate and repair problem or ensure specifications are met
• Installing new telecommunication systems including internet, phones, fax, radios or other communication systems within a facility.
• Troubleshooting problems or glitches in the system. Being able to creatively work with supplies on hand to at least get minimal use of the system until replacement parts can arrive.

Skills: Information Security Policies, Network Security, Firewall Administration, Statistical Analysis, Reporting Research Results, Attention to Detail, Organization, System Administration, On-Call, Network Protocols, Routers, Hubs, and Switches.

Confidential, Raleigh, NC

Lead Technician

Responsibilities:

• Install and Trace Cables from TC to SR, or vice versa.
• Configure and maintain ports for VOIP equipment.
• Built and configured 300 VOIP phones and 30 Polycoms.
• Maintained VM accounts for over 300 workforce using Nortel Call Pilot.
• Build remote VPN VOIP phones using PBX.
• Installed and configured ports DHCP and necessary telecom hardware for new hires
• Assisted users with malfunctions or tickets using Footprint.
• Coordinate with network team to ensure network configurations and departments are parallel.
• Move users or/and equipment to specified locations and reconfigure equipment
• Inventory: Order/maintain/ship equipment to users/remote offices as necessary.
• Logging management and escalations as appropriate of technical trouble tickets.
• Troubleshoot user network connectivity (Ping, ARP, Trace route, NIC, Gateway)

Skills: The scope of this work includes converting retail banking stores to centralized dial tone and migrating non-IP sites (TDM) to an IP environment which follows the new Wells Fargo IP telephony cloud standards.

Confidential, Dallas, TX

Configurations Technician

Responsibilities:

• Building Ericsson indoor/outdoor LTE cabinets for Metro PCS, Sprint, US Cellular, Verizon, and T-Mobile. Installed and prep fiber, data, and power cable for the cabinets. Installed and provisioned the Ericsson SP210/310 router and TNN Mini Link.
• QC and test the Ericsson equipment for any fault.

Confidential, New York, NY

DATA CENTERTECHNICIAN/ NOC TECHNICIAN

Responsibilities:

• Trouble shooting connectivity problems Installation of-
• Installing support hardware for all devices to be installed into cabinets on raised floor
• Labeling all devices and cables per client standards
• Providing on-site and remote troubleshooting and diagnosis of various computers and networking systems.
• Performing upgrades, configuration maintenance, and repairs of system hardware.
• Installing, configuring, troubleshooting, administrating and maintaining servers and network equipment.
• Rack Servers
• Performing de-commissioning functions
• Cross connects
• Voice/Data cable installation.
• Border Controllers.
• Install and maintain servers as our customers grow
• Respond, action and resolve requests / faults logged both internally and externally
• Install switches, routers and network hardware
• Fix broken servers
• Active monitoring of all servers
• Monitor all DC resources (power, cooling and space)
• Work with Customer Operation Engineers in configuring customer requirements
• General housekeeping to maintain a clean and tidy environment
• Escalation of problems and issues to the Operations Team
• Work closely with 3rd party service providers

Confidential, Pearl River, NY

LEAD CABLE TECHNICIAN

Responsibilities:

• Performed site surveys, read and used blueprints and floor plan and conducted visual site inspections.
• Determined closet and equipment layouts and installed closet hardware including Backboards, Connecting blocks, Racks, Patch panels, Fiber enclosures and balance video equipment. Installed entrance facility grounding infrastructure and perform grounding tests.
• Performed cable splices for copper and optical fiber (mechanical and fusion).
• Utilized diagnostic equipment to troubleshoot problems, maintain lines or repair cable equipment such as analog and digital voltmeters, oscilloscopes, signal generators, breakout boxes, cable scanners, lamenters, portable sniffers, fiber-optic light source and power meter, laptop computers using ip/ipx protocols, and electronic circuitry, copper and fiber optic cable, or equivalent may be used.
• Monitored, inspected and approved the work of contractors.
• Certified data wiring, and monitored, inspected and conducted all tests required, ensuring all system component connections operates properly.