PROFESSIONAL SUMMARY:

• Over 9+ years of total IT experience in software development and 6+ years as Salesforce CRM Developer, Administrator in SFDC development across various industries and expert in implementation and end user training.
• Confidential Certified Administrator (Admin 201) Professional.
• Confidential Certified Developer (DEV 401) Professional.
• Worked with various CRM applications like Salesforce.com, Sales Cloud, Custom Cloud, Reporting and Analytics of Sales, Service and Custom Cloud, Application on Code backup.
• Proficient with Sales Cloud, Service Cloud, web service, Rest - API, Soap-API, Confidential App-exchange packages and Salesforce Metadata-API, Partner WSDL &Salesforce Enterprise WSDL.
• Knowledge in Salesforce1 mobile platform administration and development.
• Excellent understanding on OOPS concepts and have experience working on Java to Salesforce Integration using WSC.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Worked with Salesforce1 sandbox simulator to run and test the Lightning Applications
• Expertise in Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers) & Ajax Tool Kit.
• Experience in setup, Configuration, Customization and Support of Salesforce.com CRM and related applications
• Hands on experience with Apex Language (Triggers, Classes, Test Methods), Visualforce Pages and Visualforce Components & Controllers.
• Experience in using Web-to-Lead, Web-to-Case and Email-to-case functionality.
• Designed Custom Formula Fields, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation on standard objects and custom objects according to application requirements.
• Expertise in Client side technologies HTML, JavaScript, Angular JS, CSS.
• Created Visual Force Email templates (HTML and custom), New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.
• Installed and implemented various third party applications (Apps) from App Exchange like DocuSign, job science, map anything, Lightening App Builder, Workbench tool, Chatter.
• Integration, Developing and deploying custom integration solutions using Confidential Eclipse IDE Plug-in, Confidential Explorer, Data Loader, Confidential Excel Connector, Migration Tool.
• Worked on Salesforce Communities and created VF pages for Communities.
• Expertise in builds using Final builder and configuring version controls like CVS &VSSWell versed with Scrum based Agile methodologies.
• Experience in data analysis services, data flow diagramming and data modeling.
• Proficiency in SFDC Administrative tasks like creating Users, Roles, Profiles, Permission Sets, Organization wide defaults, Record Types, Page Layouts, Custom Settings, Approval process, Workflows, Validation rules, Reports, Dashboards, Tasks.
• Proficient in SOQL, SOSL queries across multiple objects within the SFDC database.
• Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed Salesforce Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Experience on client side technologies like CSS, AJAX, JSON, HTML5, JavaScript and JQuery.
• Experience using Salesforce Data Migration using Data load tools: Workbench, Jitterbit Data Loader, Informatica, Apex Data Loader and Salesforce API Data Loader.
• Developed Custom code for SFDC application and also developed custom code for data migration and integration
• Experience in diverse domains such as Information Technology, Finance, Banking, insurance and Production, Environmental.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, Apex Data Loader, SOQL, Lightning, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services & Testing, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Eclipse, Eclipse IDE Plug: in, Apex Data Loader, Confidential, Workbench, Confidential Platform.

ETL Tools: InformaticaPoweCenterv 8.6.1/8.1.1/7.1.3/6.2/5.1 (Repository Manager, Power Center Designer including - Source Analyzer, Target Designer, Transformation developer, Mapplet Designer, Mapping Designer), Workflow Manager, Workflow Designer and Workflow Monitor

Databases: Oracle 11g/10g/9i/8i, DB2, VSAM, IMS DB, MS SQL Server, T-SQL, MS Access

Programming Languages: Apex, Java, JavaScript, HTML, Bootstrap, Jquery, XML, BMI, SSIS, ETL, XHTML/DHTML PL/SQL, SQL, COBOL, PL/1, JCL

Integration Tools: Knowledge Tools, Apttus CPQ and CLM, App Exchange Tools, Informatica Cloud, Marketo.

Methodologies: ER Modeling, Multi Dimensional Modeling, Ralph Kimball, Data Warehouse Life Cycle

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Salesforce Developer

Responsibilities:

• Served as salesfoce.com Business Analyst and analyze customer requirements to determine an appropriate solution design considering capabilities and limitations.
• Participating in Business Meetings and analyze customer requirements to determine an appropriate solution design considering capabilities and limitations to guide a customer through their processes and using best practices, crafting a solution with Salesforce that will support their processes, without unneeded custom development.
• Deep understanding of Salesforce administration - Service Cloud, Sales Cloud and Confidential .
• Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements.
• Handling Custom Events in the Lightning Component Framework.
• Created and Debugged Lightning Components, building with Lightning App Builder and Visual force with the new Lightning Design System.
• Worked with Controllers on Salesforce1 Lightning Components.
• Participating in Business Process Review Meetings to guide a customer through their processes
• Develop technical requirements for internal developers to build solutions where needed
• Experienced Salesforce.com Developer and Administrator in the organization. Also Participated in translating and documentation of business requirements into functional requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Confidential API .
• Analyzed the business requirements and customize standard CRM functionality, and developed new custom functionality.
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Created formula fields and Roll-up summary to validate the information provided by the customer using validation rules
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Configured Service Cloud features and done service automated.
• Develop and configure Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Perform user administration- create new users and limit their access based on their profile and organizational role. Set object level security, field level security along with page layout to manage the visibility and accessibility of fields for different user profiles
• Created email-to-cases, automated-responses, assignment rules, email alerts and templates for Case Management.
• Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, and list view rights.
• Created the Custom fields for sales force CRM content management.
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Confidential Explorer.
• Worked on Wave Analytics platform, created reports and dashboards with the help of Salesforce Wave analytics to track the opportunity pipeline/stages for Management and Business user’s visibility in mobile and desktop exploration.

Environment: Windows XP Pro, Windows service 2003, Confidential Platform, Lightning Components, Salesforce Enterprise Edition, Salesforce.com, Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Reports, Confidential Eclipse Plug-in, SalesForce.com sandbox data loader, Email Services, Marketo, Security Controls, WSDL, AJAX.

Confidential, Michigan’s

Sr. Salesforce Developer

Responsibilities:

• Worked closely with sales team and business analysts to perform detailed analysis of business and technical requirements and to design the solution by customizing various standard objects of SalesForce.com (SFDC).
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Developed Visualforce page using the extension controller according to the clients’ requirement.
• Developed re-usable user interface components with the lightning component framework.
• Involved in Salesforce customized reports and dashboards on real time.
• Created layouts tailored to Business needs and partner programs by customizing portal layout, lead forms, data fields and tabs.
• I established myself as a quick learner and was approached to learn how to code DocuSign documents by the IT specialist.
• Creating templates, creating Power Forms, and working with Salesforce and Drawloop integrations.
• Experienced with lightning design system to create pixel perfect designs and applications.
• Conducted onboard training for Docusign for Salesforce
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Extensive experience using DrawLoop by controlling the content of the Document Package and the document delivery.
• Extensive experience using DrawLoop for building forms, creating PDF files and sending them out automatically.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Developed SOQL and SOSL queries to get data from different related objects and Used Confidential Explorer for SOQL testing.
• Integrated the application with DrawLoop managed Package to create dynamic document packages (DDPs) using mail merge template, Microsoft word, merging data from multiple objects, including custom objects
• Sent docusign documents to new employees .
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Used Confidential web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Conducted 1-1 GotoMeeting training sessions on Salesforce, Docusign, and Docusign for Salesforce
• Develop integrations between DocuSign electronic signature and transaction utilities and Google tools including Google Docs, Google Apps, Gmail and Chrome, as well as tying the document workflow to other cloud providers.
• Currently administering the enterprise rollout of eSignature using the DocuSign platform.
• Administrator of several online applications such as Docusign, Drawloop.

Environment: Salesforce.com, Apex, Visualforce (Pages, Component & Controllers), Lightning (components and controllers), Communities, REST/SOAP API Web Services, Sales Cloud, Pages, HTML, Java Script, Workflow & Approvals, Reports, Ajax, JQuery, Custom Objects, Custom Tabs, Data Migration, SOQL, SOSL, Cast Iron, Windows XP.

Confidential, Michigan’s

Sr. Salesforce Developer

Responsibilities:

• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Analyzed complex business requirements and developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controllers to provide functionality to the visual pages.
• Worked on lightning for creating custom pages for lookup screens on Salesforce.
• Analyzed visualforce pages and made changes to work efficiently in both classic and Lightning mode.
• Involved on creating Lightening Pages inside Lightning Community Builder.
• Validate Salesforce.com - sales, service and community including salesforce1 (mobile)
• Worked on customer portals and communities administration.
• Created Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people.
• Created Visualforce pages for custom login and configuration of communities.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed Apex Classes, Controllers and Apex Triggers in accordance with the Governor limits for various functional needs in the application.
• Created users and limited their access based on their profile and organizational role. Used shared settings, object level security, field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Designed presentation pages using Visualforce and customizing/extending standard page layouts to meet the requirement.
• Worked extensively on Accounts, Contacts, Tasks, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Performed customizations by creating the Custom Objects, Custom profiles, Fields, Dependent pick-lists, Page Layouts, Record Types, Objects, Tabs, and custom Apps.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Used SOQL and SOSL for querying the objects.
• Designed and developed Service cloud and integration
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
• Integrated the SOAP/REST API based Web Services and Informatica on Demand for extracting the data from external systems.
• Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards.
• Implemented the requirements on Salesforce.com platform and Confidential IDE Plug-in using Eclipse.
• Prepared user’s documentation and functional prototypes.
• Worked closely with the client and the offsite team; coordinated activities between them for effective implementation of the project.

Environment: Salesforce.com, Apex, Visualforce (Pages, Component & Controllers), Lightning (components and controllers), Communities, REST/SOAP API Web Services, Sales Cloud, Pages, HTML, Java Script, Workflow & Approvals, Reports, Ajax, JQuery, Custom Objects, Custom Tabs, Data Migration, SOQL, SOSL, Cast Iron, Windows XP.

Confidential, Austin, TX

Salesforce Developer/ Admin

Responsibilities:

• Worked closely with inside, outside sales teams and business analysts to perform detailed analysis and technical requirements and to design the solution by customizing various standard objects of SFDC.
• Customized Visual force pages and modified the code for restricting some countries, which they are not willing to do the business.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Build reusable components, and customized Salesforce1 mobile app using Lightning component framework.
• Used Lightning process builder for visualizing and creating automated business processes. Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Designed Custom application interface using VisualForce API and Apex Classes.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Framed the scrum rules and governed the scrum, coach, manage the scrum team involved in monitoring and resolving issues that arise throughout the development process
• Facilitated effective SCRUM team meetings: stand-ups, sprint planning,
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Used the sandbox for testing and created managed packages and migrated them between Sandbox and Production environments for final implementations.
• Used Confidential web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.

Environment: Salesforce.com Platform, Apex Language, Visual Force Pages, Data Loader, HTML, S-Controls, Workflow & Approvals, Reports, Custom Objects, T-SQL, SQL, Service cloud, Sales Cloud, Pivotal Tracker, PL/SQL, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Net suite, Eclipse IDE Plug-in

Confidential, Houston, TX

Salesforce Developer / Admin

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Confidential IDE Plug-in using Eclipse.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Windows XP Pro, Windows service 2003, Confidential Platform, Salesforce Enterprise Edition, Salesforce.com, Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Reports, Confidential Eclipse Plug-in, SalesForce.com sandbox data loader, Email Services, Marketo, Security Controls, WSDL, AJAX.

Confidential, Marlborough, MA

Salesforce Developer/ Administrator

Responsibilities:

• Created various profiles and configured permissions based on organizational hierarchy requirements.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Confidential IDE.
• Conducted Requirement analysis and Design Walkthroughs along with the designers, consultants and management staff.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.
• Implemented Web-to-lead to track and solve leads from the website
• Provided training to internal business users to use application and develop their own custom reports.
• Worked closely with UAT team and SIT team in clarifying and resolving any issues while implementing projects.

Environment: Salesforce.com, Confidential Explorer, Apex Triggers, Visualforce Pages & Apex Controllers, Salesforce.com Data Loader, Siebel, Eclipse IDE, Custom Objects, Custom Tabs, Confidential Eclipse Plug-in,SalesForce.com sandbox data load, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP, SSIS, ETL, AJAX, MVC Design Patterns

Confidential

Salesforce Developer/Web Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match functional needs.
• Worked in three different production instances within the organization, involved in various configuration and setup activities and in production support.
• Designed, and deployed Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit application needs.
• Designed and Developed user interfaces using HTML, CSS, JavaScript, JQuery and AJAX.
• Performed ETL into Oracle Data Warehouse using Informatica Mappings including transformations Aggregator, Joiner, Lookup (Connected & unconnected), Filter, Update Strategy, Stored Procedure, Router, Expression, SQL and Sorter.
• Exposure to various latest features of salesforce like Permission Sets to give user-specific permissions, content management, documents and libraries.
• Designed and implemented the solution by customizing various sales process standard objects like Leads, Contacts, Accounts, Opportunities, Cases and solutions of SalesForce.com (SFDC).
• Created workflows and tested mappings and workflows in development, test and production environment.
• Worked in Single sign-on, SAML settings to enable the user to login to various applications simultaneously.
• In charge of the deployment and complete setup in 3 production instances, used Eclipse and change set for deploying.
• Customized several Formula Fields, Validation Rules, Tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation rules and formula fields to the custom objects.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Cast Iron, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
• Data handling between consequent calls to server were incorporated by session state, application state and query strings.
• Performed Integration Testing by adding all modules together for the web based application.
• The application is based on the MVC-II Architecture using Apache Struts framework.
• Developed and maintained optimized SQL queries in Data Warehouse
• Developed application based on SDLC (Software Development Life Cycle).
• Used JUnit to write repeatable tests (regression testing), mainly for unit testing.
• Developed the web pages JSP, CSS, JavaScript.
• Developed Business logic on Java beans and setup connection with database.
• Managed Source Code in CVS environment.
• Implemented store procedures and triggers using PL/SQL.
• Created several complex stored procedures and triggers using SQL Server 2005 to retrieve data.

Environment: Java, MVC, EJB, JDBC, Servlets, JSP, JBuilder IDE, HTML, XML, JavaScript, BEA WebLogic, Oracle, Internet Explorer, MS SQL Server 2005, T-SQL, and Windows 2007.