SUMMARY:

• Over all 7+ Years of professional experience in Software Industry with a good knowledge on Salesforce.com CRM platform both as Salesforce Developer/Administrator and Business Analyst and over 2 years of experience in Java/J2EE Technologies.
• Developing applications visually using Custom - built Lightning components.
• Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using Lightning framework.
• Experience in designing and developing Integration Solution using Web Service APIs, REST API and data load using Bulk APIs .
• Excellent in Administrative tasks like Creating Profiles, Roles, Users, Permission Sets, Email Services, Approvals and Activities.
• Good work experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages.
• Good Work on Snapshots, Dashboards, Accounts and Contacts, Opportunities, Leads, Apex Classes, Controllers & Triggers, Validation Rules, Workflow Alerts & Actions, Pick Lists, Record Types, Process builder and various other components as per the client and application requirements.
• Strong experience in Steel Bricks and Oracle Big Machines CPQ implementation. Used Apptus CPQ to enable sales reps to configure complex product
• Understanding and writing user stories for the implementation of SOSL, SOQL, WSDL and governor limits .
• Good Experience in data migration and integration using Data Loader, Import Wizard.
• Strong knowledge about Sales cloud , Service cloud , Community cloud &Marketing cloud configuration and customization and good understanding with Client/Server architecture.
• Familiar with Conga, eDocusign and Forseva App exchange solutions.
• Hands on experience in implementing security and sharing rules at object, field and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• In-depth understanding of CRM business process that include Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management and Merging Management.
• Experience with Web and Web application servers (e.g., Apache, Jetty) and No-SQL databases like MongoDB & Cassandra
• Ability to work in a cross functional environment with various business levels, and end users to find and communicate business process.
• Experience in using Java and J2EE components, Struts, Spring, Web Services, JDBC and Servlets.
• Expertise in using the Application Servers including Web Sphere, JBOSS and Tomcat.
• Experience in designing junction objects.
• Good experience in interacting with business users, business analysts for Requirements capturing, analyzing and documenting and letting business users know constraints with the salesforce limitations.
• Flexible and enthusiastic team player with excellent verbal and written communication skills and leadership skills to develop creative solution for challenging client needs.

TECHNICAL SKILLS:

Salesforce.com: Salesforce Lightning, Apex Language, Apex Trigger, Apex Class & Apex, Visual force (Page, Component & Controllers). SOQL, SOSL, Email template, formula, Validation rules, apex trigger, workflow and approvals, App exchange, Eclipse, force.com IDE, Apex data loader, web services.

Custom Integration/ Management tools: Outbound Messages, Workflow and Approvals, Field updates, Reports, Account Management, Contact Management, Email Services, Security Controls, Custom Objects, Custom Settings, Custom Labels & Tabs, AppExchange Package & Custom Application and Sandbox Data Loading, MS Visio, HP ALM, QC, JIRA

Force.com tools: Eclipse, Force.com Eclipse IDE Plug-in, Data Loader, Force.com, Salesforce.com, Workbench, Snapshot

Web Technologies: HTML, Java Script, XML, CSS, WSDL, jQuery

Languages: C, C++, Apex, Core java, Java, JavaScript

Operating system: Linux, Unix, Windows

Java Framework: J2EE, Struts, Hibernate.

Relational DB: SQL, SOQL, SOSL, PLSQL

WORK EXPERIENCE:

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Developing complete Case Management for Financial Service cloud and customized completely in Lightning without using Visualforce pages.
• Integrating Mainframe, And working with Home services to implement data and other web portal s in Salesforce with REST .
• Customizing Lightning components for Look up, Pick list, Record type, required field System Validation and other functionality which are not supported by Salesforce in Lightning till date by creating custom components.
• Customizing existing Visualforce to align with salesforce new Lightning UI experience .
• Developing applications visually using custom-built Lightning components.
• Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using the lightning framework .
• Worked with Salesforce Senior architect to learn and suggest Solutions for Lightning bugs and work around.
• Working on all Salesforce features including knowledge, Custom Lightning Interaction Log.
• Ability to build apps on Heroku and experience using Heroku connect.
• JIRA and Bit Bucket to push changes and track via sublime to make sure all code changes were tracked and managed during deployment periods.
• Creating templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Working extensively with various Salesforce objects such as Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Designing and implementing Custom Objects, Page Layouts, and Custom Tabs to suit application needs. Creating Profiles and Roles based on organizational role hierarchy, implementing Record-Level and Field-Level security and configured their sharing settings.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Conducting training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Contributed to creation of Executive and board update Pixel Perfect Designs presentations. Red Lines, Design Produced globalized wireframes and visual designs for Specifications multi-lingual interface for Australia, Canada, Italian.

Environment: Saleforce.com, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Workflows, Rules, Data loader.

Confidential, Dallas, TX.

Sr. Salesforce Developer

Responsibilities:

• Worked Extensively with Salesforce.com internal instances like Org62, Support-force, GUS and People force.
• Served as SME for the Team and worked collectively in Implementing Sales/Service/Marketing Clouds Solutions for better design in the Project.
• Customized over 200+ User Roles/Profiles for 25000 Active users for setting up Standard and Custom object Access, Field-level Security, OWD , Permission Sets, Sharing Settings, and Record Types.
• Hands-On Experience in Apex for Implementing Triggers , Custom controllers and Controller extensions, Batch Apex, Web-Service for functional needs of the application.
• Implemented Web-to-case and Email-to-case functionalities.
• Deployed Meta data API files from one Sandbox to Production using Force.com IDE tool, Change Sets and Eclipse IDE.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Created VF Components used repeatedly in VF pages to reduce the redundancy.
• Optimized existing Apex classes and Triggers to be within Governor Limits and Improved its Test Coverage for Deployments.
• Experience in Implementing Sales Cloud and Quote (CPQ) with Apttus and Setting up the Products and Pricing related to Quotes and Quote Line Items.
• Integrated Salesforce Applications with Oracle using SOAP API .
• Developed Lightening components with Aura framework.
• Implemented Knowledge, Live Agent and Case Management set up within Service Cloud.
• Worked on Wave Analytics cloud for uploading Large Data sets and Lenses.
• Providing the Test Cases to QA's of existing developed application.
• Worked on Data remediation whenever it is needed in the production with no down time in the application.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Configured Analytical Snapshots to dump the data on a regular basis for sales performance and lead generation statics.

Environment: Saleforce.com Org62, Lightning, SOSL, SOQL, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, ETL tools, Eclipse IDE Plug-in, Windows XP .

Confidential, New York City, NY

Salesforce Developer

Responsibilities:

• Participated in requirements grooming sessions with business users, developers and created Technical Design Documents with coding standards and pseudo code.
• Involved in technical design sessions and performed peer-code review before code is migrated to QA.
• Worked on Eclipse IDE with Force.com plugin for developing Apex programming and customizing meta-data components.
• Developed Apex Triggers, Apex Classes for implementing customizations requested by business users across various objects.
• Created custom relationships on the objects using Lookup, Master-Detail relationships and created junction objects to establish many-to- many relationships.
• Written and tuned SOQL, SOSL with consideration of Governor Limits for querying across large datasets and performed DML operations.
• Written Apex Batch, Schedule classes by implementing Batch able, Schedulable interfaces to perform DML operations at scheduled intervals.
• Developed Visual force pages with rich user experience using visual force components, HTML5 and CSS3 and used JavaScript and jQuery validations and hiding content/sections.
• Designed high level customized Visual force pages using extension controllers, custom controllers and standard controllers.
• Written apex SOAP web services classes for inbound calls to salesforce and other consumers used Partner WSDL to consume salesforce data.
• Implemented apex callouts to Exact Target by consuming Exact Target WSDL.
• Worked on customization of Sales, Marketing and Service clouds - Accounts, Opportunities, Campaigns, Leads, Cases and Solutions.
• Implemented Email-to- Case, Case Escalation rules, Case Assignment rules for service request automation.
• Performed out Of the Box configurations customization activities Page/Search/Compact Layouts, Record Types, Dependent Pick lists, Formula, Roll-up summary fields, Validation rules, Workflows and Approval process.
• Worked on Workflow rules, Approval processes and actions Field update, Email alert, outbound message for business process automation.
• Designed, developed and deployed Apex Classes Extension Classes to support Visual force pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Worked on data migration from Siebel to salesforce using Data Loader, Oracle and performed Insert, Update, Upset, Import and Export operations.
• Developed various Custom Reports, Report Types, Dashboards and Analytic snapshot for different line of business on Standard and Custom objects.
• Built package.xml and deployed components to sandbox and production instances using Force.com ant migration tool, Workbench and Change Sets.

Environment: Salesforce.com, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects.

Confidential, San Jose, CA

Salesforce Administrator/Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Involved in migrating data into Salesforce application using apex data loader through CSV files also installed and configured Apex Data Loader.
• Design Sales and Marketing solutions to meet customer requirement & business requirements in Service cloud.
• Part of Sales Forecasting team assisting the sales team and have knowledge of Google Analytics in various aspects of the project.
• Performed integration of Salesforce.com with external applications by setting up authentication between the Client and the Force.com platform and building bi-directional integration using Metadata API and APEX RESTFUL Services.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Helped transition from Siebel CRM to Salesforce.com CRM with guidance to architecture, business process and system modules.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Apex Classes & Triggers & VisualForce Pages and linked them to manage the workflows developed in the system.
• Configuring Price Quotes using Apptus CPQ by triggering complex approval process.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Apex Data Loader, Apex, Apex Triggers, XML, JavaScript, Controllers, Sharing Rules, VisualForce, Workflows, Email Updates, Web Services API, Reports, Validation Rules, Excel, DocuSign, SQL Server, Force.com Explorer. Apptus.

Java Developer

Confidential

Responsibilities:

• Involved in various phases of Software Development Life Cycle (SDLC) of Customer Search module.
• Involved in the meetings to gather the business requirements. Provided inputs, and documented the requirements.
• Responsible for developing major MVC components.
• Performed system analysis and business, security requirement gathering.
• Used Spring MVC, JSP, JSTL to build the view layer.
• Developed client-side validation and ajax requests using JQuery library.
• Involved in design of the application layer, knowledge of design patterns such as Builder, Factory, Command.
• Expertise in troubleshooting techniques of JVM using Thread, heap dump and analysis using eclipse MAT.
• Used EHCache for distributed cache for all the non-frequent data changes.
• Utilized JNDI to create pool of oracle database connections.
• Used SVN for version control.

Environment: Linux Suse, WebSphere, Oracle, SVN, Java 1.5, EHCache, Eclipse, TOAD, Spring Framework, Junit, Perl, Linux Utilities, DB Tools.