SUMMARY:

• 9+ years of professional Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including 5+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as an administrator.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Performed Validation Rules, workflows, Process Builder, e - mail services and approval processes using customization & Apex.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Experience in Salesforce.com customization, Data Administration, Development, Support and Testing. Built
• Demo’s for the prebuilt apps in the app exchange market to our customer, Based on their needs.
• Experience in implementing the Salesforce platform in a service type environment
• Strong background in sales processes
• Experience in Business Requirements Gathering, Business Process Modeling, Business Process Flow, and Business/Financial Analysis
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Expert in Sales and Support clouds.
• Proficiency in installing App Exchange applications.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS:

CRM TOOLS: Salesforce.com

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visual Force (Pages, Component & Controllers), S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing, Sales Cloud / Service Cloud

SALESFORCE API TOOLS: Eclipse, Apex Explorer, Offline Edition, App Exchange Data Loader

SALESFORCE INTEGRATION TOOLS: Data Loader, Workbench.

OPERATING SYSTEMS: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Macintosh, Linux, Unix

JAVA TECHNOLOGIES: Java, Servlets, JSP, JavaScript

Methodologies: SDLC, RUP, Waterfall, AGILE, SCRUM

676OTHERS: MS OFFICE SUITE, MS VISIO, MS PROJECT.

PROFESSIONAL EXPERIENCE:

Confidential, New Providence, NJ

Salesforce Analyst / Administrator

Responsibilities:

• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Used Informatica, the on Demand cloud technology to integrate Salesforce with Big Machines.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Written SOQL queries using workbench application.
• Define different Visualforce Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Good knowledge of Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, API.

Confidential, Fort Lauderdale, FL

Salesforce Analyst / Administrator

Responsibilities:

• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, Validation Rule, upgrade installation.
• Designed, and developed the Custom objects, Page layouts, Custom tabs, Components, Visual force Pages as a Salesforce consultant.
• Personalized the user interface for each user or user group so customers are presented with the precise information they need using Customer portal.
• Created several reports and dashboards using salesforce.com platform.
• Assisted end users to use salesforce.com and analyzed and evaluated complex business requirements and recommended solutions.
• Developed and deployed workflows and approval processes for opportunities and products/assets management.
• Designed, Implemented and deployed the Custom objects, Page layouts, and Custom tabs to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

Confidential, Sunnyvale, CA

Salesforce Analyst / Administrator

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Performed administrative tasks - creating roles, profiles, user accounts, security controls, workflow rules, sharing
• Rules (criteria and Owner based).
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Delivered project reports using conation of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.

Environment: SFDC, Force.com, Controllers, Sharing Rules, Triggers, Controllers, Workflows, Email Updates.

Confidential, Tate, GA

Business Analyst

Responsibilities:

• Conduct JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution
• Responsible for project schedules, creating and reviewing business requirements
• Design and develop use cases diagrams, activity diagrams, sequence diagrams for various modules using Agile and SDLC Methodology
• Perform workflow, process diagram and GAP analysis by identifying existing technologies, documenting the enhancements to meet the end state to be requirements
• Develop traceability matrix to schedule deliverables within agreed timeframes and interacted with all departments to monitor the deliverables in the time frame
• Develop strategies with Quality Assurance group to implement Test Cases and UAT (User Acceptance Testing)
• Implement picklists, dependent picklists, adding values to the existing picklist fields, lookups, master detail relationships, validation & formula fields to custom objects
• Provide user permissions to create campaigns
• Work with Apex Data Loader for various data related operations like data export, insert, delete and upsert in Leads and also worked on importing Campaign members into a specific Campaign

Environment: CRM, Salesforce.com, SFDC Technologies, Microsoft Office Suite, Smart Sheet, SQL, Data Modeling -UML, MS Visio, SOQL/SOSL, Methodologies SDLC, Agile, Scrum, Jira

Confidential

Data Analyst

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures .
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Java Beans, MVC, JMS, EJB2.0), Weblogic8.1, JavaScript, ORACLE8i, HTML, DHTML, XML, Windows.