SUMMARY:

• Experienced in wide variety of business applications, mainframe languages, and PC tools.
• Expertise in developing effective solutions for client needs, utilizing analysis, coding, debugging, and testing in numerous software languages and platforms.
• Extensive customer contact experience.
• Takes a practical approach to problem solving.
• Quick learner, team player, volunteers for new assignments, pays attention to detail, and follows through.
• Currently learning Ruby for QA Automation.

TECHNICAL SKILLS:

Languages/Software: COBOL, CICS, DB2, SQL, Optim, SoapUI (SOAP & RESTful), ASP, Rational Team Concert (RTC), Rational Performance Tester (RPT), Easytrieve, Confidential Utilities JCL, Sort, CICS tools CEDF, CEDX, CEDA, CECI, CA - 7, CA-11, Librarian, Panvalet, Changeman, Endeavor, Xpeditor, Abend-Aid, File-Aid, Visual Basic, MS Office Word, Excel, Access, PowerPoint, Project, Query/400, VSAM, QMF, SPUFI, REXX, XML, HTML

Operating Systems/Environments: MVS, VM, OS/390, Z/OS, OS/400, MS Windows, Linux, TSO/ISPF, Remote Desktop, KVM, Citrix, Clarity

Hardware/Protocols: Confidential 43xx, FTP, TCP/IP, Information Engineering, RAD, Waterfall, and Yourdon methodologies, Agile

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Senior Consultant

Responsibilities:

• Conducted analysis of user requests and defects to determine requirements and allow estimation.
• Then completed those tasks using Confidential mainframe COBOL for both CICS (online) and Batch environments.
• Created and tested web-based application COBOL programs for API using SoapUI to interact with WSDL processes in both straight SOAP XML and as RESTful services.
• Utilized Changeman to store and migrate though staging libraries for the mainframe COBOL, SQL and JCL source code. Utilized Github (Swapper/OSA) to maintain for API user requirements.
• Maintained and queried Confidential DB2 tables using both Confidential 's OPTIM and SPUFI mainframe utilities along with PC-based DB2 Connect.
• Created and maintained 'New Employee Onboarding' handbook for the Mustang and Dabangg teams. The handbook detailed the practices, procedures and methodologies that the teams utilized, which resulted in greatly improved ramp-up times.
• Served as Scrum Master’s delegate to track task status and update tracking statistics for management review.

Confidential, Dublin, OH

Senior QC Engineer

Responsibilities:

• Ensure B2B Services applications meet 99.98% availability, including Disaster Recovery with a 4-hour SLA.
• Verify functionality, adherence to standards and best practices for 80+ web communities for team of 5 developers. Use test-case suites to validate User Interface (UI), data generation tools for regression validation, resulting in 300+ defect tickets per year.
• Create RPFs, REXX, and ASP programs, which build EDI and non-EDI type batches dynamically for enhanced testing.
• Wrote QA training manuals for offshore development/QA teams, allowing new developer/QA groups to operate autonomously within the same best practices and conventions.
• Coordinate systems verification, baseline, functionality, and regression testing for all projects, quarterly releases, and internal tools. Drove continued improvement of migration process achieving stability in migrating and implementing across multiple environments and reducing delays from human errors.

Confidential, Westerville, OH

Membership Representative

Responsibilities:

• Interfaced with clients to resolve various issues regarding enrollment status, increasing customer satisfaction and retention in year over year periods.
• Promoted to Floor Supervisor managing 20+ representatives.

Administrator

Confidential

Responsibilities:

• Wrote MS Access programs to support Quality Assurance tracking for 3 systems.
• Updated time tracking system with exceptions and deviations from adherence to scheduled hours leading to 15% improved representative availability.

Confidential, Denver, CO

Technical Support

Responsibilities:

• Led hardware installations and upgrades, including Confidential and system model upgrades (for example: 730 to 830), increasing system through put by 18%.
• Headed AS400 FTP transmissions product via robot/scheduler to PC server based application, utilizing ASC’s Sequel and Query/400.

Confidential

Administrator

Responsibilities:

• Managed all migration, retention, and efficient utilization of test and production mainframe datasets, using Confidential utilities and Computer Associates tools. Improved up time by 98%.

Senior Programmer/Analyst

Confidential

Responsibilities:

• Independently wrote COBOL, DB2 tools and report programs to analyze data discrepancies across 9 different databases.
• Wrote tools to track file transmission specifications and automatically generate dynamic control drivers.
• Co-chair of the Business Continuity Planning (Disaster Recovery) Team. Restructured, enhanced, and maintained documentation including project plans and conducting off-site tests.

Confidential, Denver, CO

Principal Consultant

Responsibilities:

• Provided application prioritization for the Focus on the Family media enterprise.
• Supported a major domestic rollout of FedEx internet-based dispatch request product. Provided SAS and Focus programming and maintained IMS DB/DC system.
• Developed complex COBOL II / SQL programs for PeopleSoft Payroll / HRMS implementation for Westinghouse.