SUMMARY:

• Over 6 years of IT experience in both CRM and ERP and worked in the leading sectors like manufacturing, auto industry, Health Care, Service Sector, Oil and Gas.
• Over 4 years of experience in Salesforce administration and development with the experience in solution design, workflow implementation, complex customizations, data loading and reporting.
• Close to 2 years of SAP ABAP experience in most popular modules like Sales and Distribution (SD), Material Management (MM), Warehouse Management (WM).
• Hands on experience in all the phases of Software Development Life Cycle (SDLC), Agile mythology, quality management systems and project life cycle processes.
• Expertise in both Salesforce Classic and Lightning.
• Accumulated extensive salesforce knowledge and hands on experience with solutions design, workflow, implementation, complex customizations, data loading, configuring and administering features available on Marketing cloud, Sales cloud and Service cloud.
• Proficient in security and sharing rules at object, field and record level for different users and at different levels of organization.
• Experience working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
• Expert level skills at developing custom Apps, Apex classes, Triggers, writing workflows, validation rules, CSS, HTML, APEX and JavaScript.
• Expertise in Confidential Administrative tasks like creating profiles, defining Roles, Assigning users, setting permissions, constructing Page Layouts, enabling Email services, Approval processes, workflow alerts and actions, generating Reports and Dashboards, Lead and case assignment rules.
• Extensive business knowledge and customization experience on various salesforce.com standard objects as well as developed many custom objects to full fill the requirements of the client.
• Expertise in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relations likes Master-Detail, Look up, junction objects, Entity Relationship date model, pages, classes, Interfaces, Workflows & Workflow rules, Triggers, Email alerts and business logic.
• Expertise in Force.com technology stacks: APEX, Visual force, SOQL and SOSL.
• Good knowledge on Apex classes, web services, Appex Triggers, Apex Scheduler, Batch Apex, Partner WSDL, Enterprise WSDL, Visual Force( Page, Component and Controllers) and S-Control.
• Experience in Using the Force.com Explorer to browse the data model schema, custom objects, fields, build and test SOQL queries.
• Experience in creating Unit Test cases and coordinate change requests to drive the business requirement integration and testing stages and reviewing the application.
• Hands on experience in using the bug tracking tools like JIRA.
• Expertise in fulfilling the needs of Non Profit Organization needs and proven ability in using NPSP( Non Profit Success Pack).
• Knowledge on how to create, deploy and manage online marketing from central platform in Pardot.
• Perform data cleanup and manipulation tasks using data loader and any other third party application.
• Resourceful, problem solver with the ability to conceptualize solutions to business challenges.
• Proven work ability in both independent and team environments with strong communication skills.
• Great organizing skills and leadership qualities.

TECHNICAL SKILLS:

Salesforce skills: Salesforce CRM, Apex Language, Apex Classes /Controllers, SOQL, Visual Force Pages, Apex Web Services, Analytic Snapshots, Case Management Automation, Apex Data Loader

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform, Import Wizard

Languages: Apex, Visualforce, Java, COBOL, VB6.0, C++, C, PL/SQL, SAP ABAP ECC 6.0

GUI: SAP, Developer 2000

Databases: Oracle 11g/10g/ 9i/8i, SQL Server Siebel CRM, Oracle EBS

Operating Systems: All the latest versions of Windows with Microsoft office suite, UNIX, Linux

Web Technologies:: HTML/XTML, Java Script, XML, AJAX, CSS

Testing:: Unit Testing, QTP, Rational testing, Load testing, and some common Automation testing tools like Win Runner, Silk Testing, Performance Testing and bug Tracking tools like JIRA.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Administrator/Volunteer

Responsibilities:

• Perform data clean up, end user training and advise the on best and suitable practices for the organization.
• Assist in the implementation of security practices by monitoring login and user activity, de-activating unused and the ones no longer exists in the company.
• Data hierarchy and field level security to confidential data.
• Mass emailing and advertising to the end users using the Marketing tools like Marketo.
• Create custom reports, data presentations, and dashboards as per the customer needs.
• Worked with the team to provide support in reporting and functionality to all the users.
• Attended meeting to understand the user stories and worked together to create the best viable solutions with the product team.
• Working on connecting social media, email integration right now.

Confidential

Salesforce Admin / Developer

Responsibilities:

• Communicate about the system changes with users in advance so that they can understand the change and how to use it prior to the implementation.
• Assist in the implementation of security practices by monitoring login and user activity, de-activating unused and the ones no longer exists in the company
• Creating new user profile, allocating the permission sets.
• Auding the field level securities and Organization Wide Defaults (OWD) on timely basis.
• Implement and Govern the security related to profiles, permission sets, roles, sharing settings, and login access policies.
• Responsible to adding users to queues and creating list views for them as needed.
• Integrate third party application tools like DocuSign, Drawloop etc to Salesforce.
• Customize and configure all out of box functionality features such as creating objects, fields, formula fields, validation rules, workflows, process builder flows, page layouts, creating apps, report types and used Apex and VF whenever it needed.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of application using Platform database objects.
• Manage process that impact or relate to salesforce.com
• Gather additional requirements from the end user.
• Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
• Create custom objects when it is necessary.
• Handle on-going customization and alteration of Slaesforce.com
• Maintain, enhance and create workflows, functions and configurations within Salesforce.com environment.
• Creating new reporting capabilities and respond to ad-hoc reporting requests as needed.
• Grant/remove and maintain user licenses.
• Design, create and maintain user roles, profiles and hierarchies.
• Document company processes and workflows.

Confidential

Salesforce Adimin/Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com ( Confidential ).
• Implemented the requirements on salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed visual force pages, Component, created tabbed view and designed these pages using Cascading style sheets (CSS).
• Customized the Out of the box Lead Conversion functionality to support business requirement with a combination of Triggers, Classes and Visual Force Pages.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Created new user accounts and configure the security needs at the user and organization levels.
• Salesforce to third party Application Integration using JIRA.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Project management activities such as PMR reviews, Status Reports, and day to day management activities.

Confidential

Salesforce Administrator

Responsibilities:

• Involved in identifying, planning and implementing new Salesforce.com features and functions( new screens,workflows, force.com objects, reports, simple apex code) to meet business requirements.
• Created Profiles, Roles and Page Layouts also configured the Permissions based on the organization hierarchy requirements.
• Managed users, profiles, security controls and territory management.
• Implemented complex approval processes to ensure proper authorization in the high stakes environment of capital management.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Custom Objects, Tabs, validation rules, Components.
• Worked on Apex Classes and Visualforce pages to develop custom business logic.
• Worked on Data migration from traditional applications to Salesforce using Data Loader utility.
• Worked on SAP integration with Salesforce
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on Data Loader for importing and exporting of large volumes of data.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookup and master detail relationships, validation rules and formula fields to the custom objects.
• Developed field level security along with page layouts to manage access to certain fields.
• Developed security and sharing rules at object, field, and record level for different users at different levels of organization.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Developed Web-to-Lead and Email-to-Case scenarios along with Assignment Rules.
• Developed and configured various Reports like Summary reports, Matrix report, pie charts, Dashboards and Report Folders for different user profiles based on the need in the organization.
• Used Force.com IDE for Eclipse 3.3 for creating and deploying applications.
• Resolved issues during deployment and monitored all testing processes using Unit testing and regression testing.

Confidential

Adobe form Designer

Responsibilities:

• Designed new Adobe layout sets for their new partner Criterion in Singapore as well as for their existing partner in Europe.
• Created a layout for the cover page with the Terms and conditions at the end of the form.
• Maintained table using SM30 and created custom transaction code ZOM for table maintenance generator.
• Created and used the back end interface ZV OUTPUT MGMT which serves for all most all the forms.
• Created brief technical specifications based on the pdf’s they gave.
• Created and used separate database zom forms for the form generation.
• Used Database Normalization techniques to avoid redundancy of data.
• Created invoices like different patterns of Commercial invoices, Shipping Invoices, Credit notes, Tax Invoices.
• Did more beautification to already existing pdf layouts.

Confidential

SAP Technical Consultant

Responsibilities:

• Performed EDI interface configuration for Invoice and Quotation.
• Worked on Confidential extension of the standard Confidential for Outbound delivery (VL02N).
• Reprocessed the Confidential using tcode BD87.
• Confidential reduction and filtering for the documents Material Master (MATMAS03) and Vendor Master (CREMAS03).
• Worked on designing ALE/ Confidential interfaces for various systems to facilitate data transfer. The application areas include SD and MM.
• Worked on outbound EDI 810, 843 and 850. Customized and extend Confidential INVOIC02, ORDERS05 to with custom header and line item segments.
• Data was extracted from MARA, MARC, MARD, MAKT, EKKO, EKPO, MKPF, MSEG, and T001W.