SUMMARY:

• Over 6+ years of IT experience with 4+ years in Salesforce as a certified administrator/ devel oper
• Experienced in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform
• Hands on experience in creating custom objects, custom fields, custom tabs, custom relationships, page layouts, record types, validation rules, formula fields, workflow rules as per the given business requirement
• Expertise in working with Apex Classes, Apex triggers, Visual Force, lightening, Batch Apex, Integration, Web service s (SOAP & REST), Force.com API, SOQL, SOSL and Salesforce App Exchange.
• Expertise in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Page Layouts, Record Types, Validation rules, Email Services, Workflows, Process Builder, Approval Process, Reports and Dashboards
• Customized existing Visualforce to align with Salesforce new Lightning UI experience
• Experienced in SFDC Configuration & Maintenance activities that include User Management, Role hierarchies, Permission Sets, Security, Profiles, OWD and Sharing rules
• Experience in Large Data Migration from legacy systems to Salesforce using Data Loader and also worked with Import wizard
• Experience in implementing customization requests which includes Apex Triggers, Workflow Alerts, Automated Email notifications
• Excellent in working with Batch Apex, Schedule Apex, BULK API, REST API and force.com callouts
• Worked on various salesforce.com custom objects and standard objects like Campaigns, Leads, Accounts, Contacts, O pportunities, Cases, Products and Price books
• Experience in Code Deployments from Sandbox to another Environment by Eclipse IDE and Change Set
• Experience writing SOQL Queries in Developer Console to retrieve data in Salesforce.com
• Developed core modules in large cross - platform applications using OOAD, (Object Oriented Analysis and Design) JAVA, J2EE, Hibernate, JSP, Servlets, EJB, JDBC, JavaScript, AngularJs, JQuery, XML, CSS and HTML
• E xperience in using frameworks like Struts, Spring MVC, JSF and build tools like ANT, MAVEN, JENKINS and logging framework log4J
• Experience with project methodologies like Agile/Scrum/Sprint and Waterfall

TECHNICAL SKILLS:

Salesforce.com: Salesforce CRM, Sales Cloud, Service Cloud, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Lightening components, Apex Web/Rest Services, Workflow & Approvals, Dashboards, Analytic Snapshots

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Data Loader, Workbench

Web: HTML, CSS, JavaScript, JQuery, Aura Framework and JQuery UI

Tools: Eclipse IDE, Force.com Migration Tool, Apex Data Loader, GIT Jenkins, HP Quality Center

Project Methodologies: Agile/Scrum( Sprint, Daily Scrums, Sprint Review) and Waterfall

Database: Oracle, SQL, PL/SQL

PROFESSIONAL EXPERIENCE:

Confidential, Fremont, CA

Salesforce Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs such as Auto Case creation, sending the newly created case message to external system and so on
• Experience in building UI components and pages with Lightning component framework
• Worked developing the new visualforce pages, visualforce components for custom reports pages and also on converting the existing visualforce pages into lighting experience look and feel
• Created the Custom objects like job, job site, job instructions, GEO codes and developed Validation Rules, Formula Fields, Custom tabs, Page layouts, Record Types, Approval Process, Custom Buttons and Links
• Implemented the Work Order Integration webservice, which will accept the JSON which contains Account, Contact, Contract, Asset related data and create/update corresponding records. As part of this created a custom app and apex class to parse the request json and process the data. Also, tested the webservice using the Postman app
• Worked on data migration (Case, Case Comments, Case Feed Items & Attachments) with Data Loader from one Production org to another production org as part of merging process. As part of this successfully imported case comments & Attachments with Special Characters
• Created Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better
• Created New Reports, Dash Boards(Tabular, VF Dashboard…) on SLA targets met and SLA targets failed as per the business needs and also worked on automatically sending the report output as an attachment in the email to business team on monthly basis
• Created a process builder to update a field on case based on the recently changed/modified field for a particular record type case and if the Case is of specific type
• Created workflow rules and defined it’s related tasks like email alerts, field updates, outbound messages and Time-dependent workflow actions as per the business functionality needed
• Created the unit test case document and involved in Unit testing and Integration testing. Participated in planning and executi on of testing strategies for all testing phases (SIT, UAT )
• Worked on resolving the issues identified during the testing phases and assisted in deployment to the production org
• Responsible for the Release Management, migrating code from development, UAT to production and handling the GoLive activities
• Worked on ANT migration tool and change set as part of deploying the changes to another Salesforce org including the custom package deployments

Environment: Salesforce.com Platform, Apex language, Apex Custom Controllers, Visual force pages, Lightning components and Framework, Data Loader, HTML, JavaScript, Workflows, Approvals, Reports, Custom-Objects, Reporting Snapshots, SOQL, SOSL, Integration, Force.com Platform (Sandbox and production), Force.com IDE

Confidential, San jose-CA

Salesforce Admin and Developer

Responsibilities:

• Administered the salesforce.com instance and Involved in creating users, Profiles, defining page layouts, and workflows
• Created new custom objects and relationships, custom fields, record types, page layouts, custom labels, customs settings and custom tabs to better suit the organization's business needs
• Worked on various Salesforce Admin tasks like setting up User Profiles, Permission sets, Email Templates, Formula fields and Validation Rules, etc
• Created Picklists, Multi-Select Picklists and set up dependencies between Picklists to eliminate any possible inaccurate and inconsistent entry of data by the end user
• Developed various custom buttons and Links, Triggers, Visualforce Pages, Visualforce components, Controllers, Extensions, Test Classes and other customizations as per business requirements
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visual Force, which supports most critical processes and workflows
• Develop consumer based features and applications using Ruby on Rails, JavaScript, JQuery, HTML, CSS
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel
• Worked with Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes and Apex Triggers
• Worked on Validation Rules, Workflows, and approval processes & developer user interface through Lightning Component
• Hands on experience on Sales force Lightning for Customizing Reports and Dashboards for business use
• Skillfully utilized Lightning Connect to get real-time data from external system by using external objects in Sales force
• Created Triggers as needed while customizing the application and testing the functionality
• Developed Apex custom controller, triggers and test classes with test code coverage of 90-100% using Force.com IDE
• Developing, designing, planning and executing testing strategies for all testing phases (e.g., SIT, UAT, regression)
• Configured and used Dashboards and Dashboard components as requested by Business user
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers
• Implemented Service Cloud including Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API

Confidential, Dallas, TX

Salesforce Admin and Developer

Responsibilities:

• Implemented new business process through the applications as requested by the user community and approved by management
• Experience in handling different phases of the project life cycle including gathering requirements, Analysis, Design, development, deployment and maintenance
• Experience working under Agile/Scrum development, gathered details on user stories
• Developed business documents for Salesforce custom objects. Responsible to work on stories and estimate the story points analyze and develop the logic
• Expertise in Service Cloud console with CTI adapters and Mobile App Integrations
• Implemented SDFC Sales Cloud, Service Cloud, Web Service, Created Group, field services, Deal Rooms provisioning and marketing teams.
• Extensive experience in data migration from traditional applications to Salesforce using Apex Data Loader Utility. Executed data loader jobs for loading data from csv files
• Expertise in design and development of multi-tiered web based applications using technologies like HTML, DHTML, CSS, JavaScript and JQUERY
• Created workflow rules to send auto response emails, email alerts, field updates user setup and forecasting. Experience in APEX Coding such as Apex Classes, Apex Triggers
• Used Apex classes and Visualforce page to customize partner portal and make it convenient for the customers to review and renew licenses for the purchased products
• Used Force.com Eclipse IDE for developing Visualforce, Controller classes and Triggers
• Created multiple projects to insert, retrieve and update the data from Marketing Cloud
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online. Worked on Sales cloud with Accounts, Contacts, Cases and Solutions to generate towards developing business
• Managed Salesforce.com CRM application and Oracle CPQ Cloud/BigMachines system
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards
• Hands-on experience implementing Accounts Payable, Receivable, Financial Reporting
• Configured Customer & Seller Communities. Developed Custom Visualforce Pages for communities. Worked on created SSO with SAML 2.0 environment
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE
• Conducting user acceptance testing to ensure program can be used easily and accurately. Responsible for designing system, Unit test cases and Production issues create prototypes for usability testing, working with development, technical publications, quality assurance and data Driven approach

Environment: SaleForce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force, Salesforce.com Data Loader, Security Controls, CPQ cloud/Bigmachines, HTML, XML,CSS, Java Script, Sandbox, Eclipse IDE Plug-in, Lightning, Dashboards, Analytical Snapshot and Data Migration, Github

Confidential

Java Developer

RESPONSIBILITIES:

• Developed Web interface using JSP, Standard Tag Libraries (JSTL), and Struts Framework
• Used Struts as MVC framework for designing the complete Web tier
• Developed different GUI screens JSPs using HTML, and CSS to design the Pages according to Client Experience Workbench Standards
• Developed Action Form Beans, Action classes for implementing business logic for the Struts Framework
• Validated the user input using Struts Validation Framework
• Client side validations were implemented using JavaScript. Implemented the mechanism of logging and debugging with Log4j
• Version controls of the code and configuration files are maintained by Rational ClearCase
• Designed generic database Connection Pooling with JDBC using Oracle and involved in the SQL query optimization
• Used WebLogic as application server
• Developed PL/SQL packages and triggers
• Developed test cases for Unit testing and performed integration and system testing
• Performed Use case design, object modeling using UML, like Transformation of the Use Cases into Class Diagrams, and Sequence Diagrams
• Developed Stateless Session Beans and Message Driven Beans to implement the business logic
• Developed Stored Procedure for reports and business needs for complicated business logic
• Application used AJAX to reduce the bandwidth usage and provide better user-experience
• Used Java Message Service (JMS) API to create, send, receive, and read messages between application components

Environment: J2EE, Web Logic, Eclipse, EJB, Struts, JDBC, JavaScript, CSS, XML,HTML, ANT, Log4J, JUnit, Rational clear case, SOAP Web Services, PL/SQL and Oracle, JQuery