Business Services Manager, Program Administration Resume
Indianapolis, IN
SUMMARY:
- Career success leading Vendor Management, Contracts Administration, Procurement, and IT Asset Management for high - growth organizationsAccomplished and results-oriented professional with extensive experience in developing diverse strategies for operations, supply chain, continuous improvement projects, and driving business transformations with a focus on development and growth.
- Expertise in all facets of contract and subcontract development, asset management, and procurement processes.
- Recognized for superior management style, relationship building, and utilizing effective communications in fast-paced highly competitive environments to exceed all organizational objectives.
- Seasoned in building strong business relationships, effective cross-functional teams, winning new customers, and dedicated to delivering excellence in the workplace.
HIGHLIGHTS OF EXPERTISE:
- Procurement/Sourcing
- Productivity Development
- Recruiting and Staffing Initiatives
- Contract Development / Negotiations
- Vendor/Supplier Management
- Asset Management
- P & L Accountability
- Process Redesign & Change Management
- Lean Methodologies
- Team Building & Leadership
TECHNOLOGY PROFICIENCIES:
Microsoft Office (Word, Excel, PowerPoint, Access Outlook) | MS InfoPath | MS Publisher | MS Visio | MS Communicator | MS Lync| SharePoint | Live Meeting | AS400 | J.D. Edwards Enterprise Software | PC Mainframe | WordPerfect | Track IT 4.0 Enterprise | CA Unicenter Service Desk/Asset Intelligence | Service Now | Coupa | Docusphere Workflow v3.7.1.11 | GL Report Writer | Adobe Acrobat 10 Pro | Premier Web Systems
CAREER EXPERIENCE:
Confidential, Indianapolis, IN
BUSINESS SERVICES MANAGER, PROGRAM ADMINISTRATION
Responsibilities:
- Recognize policies and procedures that associate with supplier contracts including indemnification and amendments.
- Hold responsibility to make strategic recommendations on cost-effective initiatives to ensure products are reasonable priced given the performance of the market.
- Review, select, and coordinate purchases through evaluation of suppliers for quality, pricing, and on-time delivery to meet unique demands.
Confidential, Indianapolis, IN
CONSULTANT - GLOBAL IT ASSET MANAGEMENT
Responsibilities:
- Developed asset data management metrics, and system configuration reporting analysis for purpose of identifying and capturing new assets.
- Developed key relationships with IT Regional Mangers and supported team in the identification of assets to be decommissioned, organized and maintained appropriate documentation.
- Successfully identified opportunities for cost reductions on software licensing renewals and recommended reduced pricing for professional services.
Confidential, Indianapolis, IN
CONSULTANT - SENIOR SOURCING ANALYST
Responsibilities:
- Coordinated, reviewed and reconciled billing, and Service Level Agreements (SLA) reporting for both the existing provider and successor provider during transition period of overlap.
- Performed post-migration with new vendor for creation and analysis of operational metrics, and identified opportunities for process improvements.
- Facilitated analysis on expenses and infrastructure licenses/contracts to identify cost efficiencies, and published key performance indicators (KPIs) and metric dashboards.
Confidential, Indianapolis, IN
CONSULTANT - LEGAL & CONTRACT ADMINISTRATION
Responsibilities:
- Designed and authored contract briefs and revisions, summarizing contractual requirements and budgets.
- Maintained audit files for each contract, which included original contract, correspondence, changes/deviations, amendments, clarification, and payment schedules.
- Developed contract change notification, monitored contractor performance, and reported on status of contractor and owner deliverables.
- Ensured contractors were compliant with legal requirements, owner specifications, and government regulations.
- Provided analysis and review on contracts and operational issues and mitigated risks.
Confidential, Indianapolis, IN
CONSULTANT - VENDOR MANAGEMENT & PROCUREMENT ANALYST
Responsibilities:
- Developed and implemented new procurement system that enabled new practices and processes to improve development objectives.
- Utilized Sales force supplier registration portal to maintain supplier data accuracy, certificates of insurance (COI), and supplier diversity in alignment with the Office of Minority and Women Inclusion (OMWI) which provides fair and equitable procurement opportunities.
Confidential, Indianapolis, IN
SENIOR BUYER, PROCUREMENT/SUBCONTRACTS
Responsibilities:
- Played significate role in long-term planning with focus on developing processes to increase information flow, build relationships with vendors and internal customers, and prepared critical reporting summarizing qualitative and quantitative research findings for areas of opportunity in procurement processes.
Confidential, Baton Rouge, LA
SUBCONTRACTS ADMINISTRATOR/PROCUREMENT SPECIALIST
Responsibilities:
- Administered Contract Administration, Requests for Proposals, issued purchase orders, change orders, negotiated pricing, facilitated bid analysis, and tracked performance of all organizational spend, supply market, costs, and tiers of suppliers.
- Facilitated analysis to locate opportunities that reduced costs and initiated lean methodologies.
