SUMMARY:

• 7+ Years of IT experience with around 4+ years of experience in the Salesforce.com CRM Platform as a Certified Developer in Salesforce.com and client - server architecture and over 3 years of experience as Java Developer.
• Experience in Java/J2EETechnologies includes Analysis, Design and Development, Testing, Implementation, production support and maintenance of various Applications.
• Experienced in Salesforce .com Apex Classes, Apex triggers Integration, Visual force. Hands on experience in Salesforce .com CRM integration, developing and deploying custom integration solutions.
• Professional experience on creating Salesforce.com Apex Triggers on customized objects, writing Apex classes, Apex controllers, Test Classes, SOAP API, REST API and developing Visual Force Pages
• Expertise in SFDC Administrative tools like, Managing users, Data Management, Domain Management, Generating Reports, Dashboards, Communication Templates, Tasks and Events. In-depth understanding of CRM business processes and management of Lead, Order, Account, Case and Campaign.
• Extensive experience in developing Apex Triggers, Apex Classes, Test classes and Visual Force pages employing standard and custom controllers, SOQL and SOSL queries as per the client and application requirements.
• Proficient in creating custom objects, custom Tabs, custom fields, Pick list values, Role based page layouts, Workflow Alerts and Actions, Workflow Rules and Approvals, Validation Rules, Custom reports and Report extractions to various formats.
• Created relationships between objects like Master-Detail, Lookup, Entity relationship, Data model etc.
• Extensive hands on administrative tasks like designing of custom objects, custom fields, and role based page layouts, profiles, users, reports, dashboards, email services, lookup and master detail relationships
• Strong knowledge about Sales cloud, Service cloud, Marketo configuration and customization and good understanding with Client/Server architecture, Object-Oriented design techniques and web application design.
• Customized standard objects like Accounts, Opportunities, Contacts.
• Experience with Outlook Integration, Single Sign On, and SalesForce to SalesForce functionality's.
• Experience evaluating and integrating SalesForce AppExchange solutions within overall implementation.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce Service Cloud expertise.
• Ability to interact with technical and functional staff at all levels and excellent oral, written communication and presentation skills.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Accomplished case management automation (on Case Object) to track and solve customer's issues. Implemented Email-to-Case entry and Manual case entry for entering customer's cases in Cases Tab.
• Proficient in analyzing business requirements and documenting Entity Relationship diagram (ERD).
• Strong knowledge of SFDC standard data structures and familiarity with Force.com Explorer,Data loader and Import Wizard.
• Worked with SOQL, SOSL, VisualForce, Apex, Force.com Web Services API.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Expert in implementing security, sharing rules, Profiles and Permission sets at object, field, and record level for different users at different levels of organization.
• Experience in technologies like Java, Oracle, SQL Server, HTML, CSS, Java Script/ Jquery.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud and Chatter & App-exchange applications.
• Have end to end knowledge on Agile Methodology, worked with Scrum Masters, IM PMs on requirements.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Web Technologies: SOAP, REST, Apache 2.2, HTML5, CSS3, AJAX, jQuery, JavaScript, JSON, SVG, XML, SOAP, UDDI, WSDL, Web Services, REST

Programming Languages: APEX, JAVA, J2EE, JSP, JSF, UNIX, SQL, PL/SQL, JAVA SCRIPT, HTML, XML, AJAX, BPEL, Shell scripting

Databases: MySQL, SQL Server, MS Access, Oracle

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Salesforce CRM Developer/Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce .com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
• Managed and participated in all phases of the project, including Project Plans, Documentation, and Configuration.
• Implemented and customized the following objects: Contacts, Accounts, Leads (including Web-to-Lead form), Opportunities, Campaigns, Documents, Reports (including Dashboards/KPIs), Products, Cases, and Solutions.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual force Pages.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Involved in Salesforce .com Application Setup activities and customized the apps to match the functional needs.
• Designed and developed SFA based Application on force.com platform in salesforce .com environment with Apex programming language at backend and Visual-Force pages as user interface .
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges
• Supported the data migration activities for data migration from various business centers and business center users with the support of Saleforce.com
• Involved with Salesforce .com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Force .com IDE, Apex Classes, Apex Triggers, VisualForce pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Web Services.SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, JavaScript, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox. MS

Confidential, Minneapolis MN

Salesforce Developer/Admin

Responsibilities: .

• Analyzed the business requirements and mapped to Sales force.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce with Oracle database.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controllerextensions.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated SalesforceCRM with SiebelCRM explicitly using web services API.
• Configured user Roles, Profiles, sharing settings, organization wide defaults .
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Develop triggers to meet the complex business rules on custom objects by following Apex Best Practices.
• Created various Reports (summary reports, tabular reports, matrix reports) and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization.
• Test and trial with Sandbox and Development environment features
• Built custom License management app for the services team that tracks software license purchases and makes it easy for customers to log in to the portal and download new licenses.
• Create case escalation rules to escalate cases automatically if they are not resolved within a certain period of time.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL and SOQL queries, Locking statements, Transactional control and Exception statements to invoke Apex triggers
• Use of Advanced Excel to collaborated and updates reports from CRM to CSV Excel platform.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in

Confidential, Hackensack, NJ

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked as enhancement team member and performed the roles of Salesforce.com Developer in the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Created supporting documentation for application development tasks that includes Salesforce.com customizations.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Used the Java Ant for testing and migrated the code to the deployment instance after testing.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Code review and test case reviews.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created mash up between sales force CRM and Gmail through Force.com AppExchange’sEmail integration engine.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.

Environment: Salesforce.com, Visual force (Pages, Component, & Controllers), Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs, Advanced use of Microsoft Excel

Confidential, NYC- NY

Java Developer

Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts, and UML
• Created SQL queries and Stored Procedures for CRUD (Create, Read, Update and Delete) operations on database
• Used Eclipse as an IDE and Apache Tomcat as an Application Server
• Testing and debugging the project for proper functionality and documenting modules
• Used Ajax in one of the modules to do asynchronous changes to the pages
• Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface
• Developed client request validations and processing using JavaScript
• Involved in writing the Stateless Session Beans
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool
• Used JNDI realms to authenticate users in a web application
• Solely responsible for writing the automation tool in java for manipulating the dates
• Used JSTL in struts based JSPs
• Developed front-end form validations using JavaScript
• Used VSS for version control management
• Developed Session and Entity Beans to implement business functionality
• Used Application Assembly Tool for generating War and Ear files and for deployment to the Application servers
• Worked on XML conversions and validations
• All java components are ported into Web logic Application server running on Linux
• Also ported on Windows NT/IIS server with Servlet Exec 3.1 as JSP Engine.

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Eclipse, hibernate.

Confidential

Java Developer

Responsibilities:

• Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards.
• Extensively involved in HR Module
• Responsible for developing the JSP pages using beans to generate reports.
• Utilize the various J2ee Design patterns to develop the Business modules based on the required functionality.
• Responsible for developing the application level flow by utilizing Java, JSP and Struts
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process
• Used java Script front end Validations
• Develop Session beans and entity Beans representing business logic abstractions
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies

Environment: Java, J2EE, JDBC, JSP, HTML, Java Script, WebLogic 8.1, Oracle 9i, Eclipse and Windows XP.