SUMMARY:

• Over 6 years of IT experience in application design, customization, development, support which includes 4 years of experience in SalesForce.com CRM
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform of communities.
• Worked on the various Application modules such as Call Center, Sales and Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Strong knowledge of SDLC and experience with multiple implementations across various projects.
• Creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
• Experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Worked on customizing and development of Communities.
• Good experience in writing business logic in Apex programming language in conformity with governor limits.
• Implemented Salesforce lightning components based on the client requirement to change the classic version to lightning version.
• Exposure to Marketo, Apptus, Super Clone, Metadata Snapshot appexchange apps and integrations.
• Experience with the Force.com platform, including template solutions like Sales Cloud and Service Cloud.
• Extensive knowledge about Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Experience in developing Web based applications using HTML, XHTML, XML, JavaScript OOP, CSS, JSP and JSP Tag Libraries.
• Experienced in developing VisualForce Pages, Custom Components, Custom Controllers and Controller extensions.
• Experienced with building Custom Applications that includes Administration, Configuration, Implementation and Support experience with Salesforce.com platform, Salesforce Lightning and Salesforce.com Mobile.
• Implemented Salesforce lightning components based on the client requirement to change the classic version to lightning version.
• Experienced with Advanced Salesforce development in creating Objects, Triggers, S - controls, Standard Controllers, APEX language, Batch apex, Force.com custom development, triggers, controllers, Force.com, Custom Controllers and
• Experience in SFDC development using Apex classes and Triggers, VisualForce, Force.com IDE, SOQL, SOSL, Controller Extensions, SOAP and REST APIs, JSON.
• Experience in developing applications using Bootstrap like Grids, Toolbars, Panels, Combo-Box and Button etc.
• Good working knowledge in querying Salesforce.com database using SOQL queries using Force.com Explorer & Workbench.
• Created a Complete file Upload utility in Lightning, Apex Classes and SOQL so that users can attach files in the form and upload them to Salesforce case record.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities. Experience in working with Offshore Teams.

TECHNICAL SKILLS:

Salesforce Technologies: Sales, Service, Marketing Cloud, Custom, Extension Controllers, Batch, Schedule classes, SOQL, SOSL, Apex Language, Apex Triggers, Visual Force Pages/Components, Process Builder, Workflow Rules, Approval Process, Salesforce1 Lightning Components, Aura Framework.

Languages: Java, J2EE, JDBC, Servlet, Apex, JSP, Struts framework

Salesforce Tools: Developer Console, Eclipse IDE, Force.com Explorer, Workbench, SOAP UI, Data Loader, Jitter bit, Force.com Platform (Sandbox and Production), AppExchange.

Tools: Apex Data loader, Sublime, Mavens mate, Git, Eclipse IDE Plug-in.

Database: Oracle 10g, SQL Server

App exchange: Steel Brick, Exact Target, Five9

Web Technologies: HTML, CSS, Java Script, jQuery, XML, XSLT, Java/J2EE, Servlet, JSP, Struts

Operating Systems: Windows 98/NT/XP/Vista/7, UNIX

Software Packages: MS power-point, MS Excel, MS Visio, MS Project 2013, Rational Rose Enterprise Edition.

PROFESSIONAL EXPERIENCE:

Confidential, GA

Salesforce Administrator/ Developer

Responsibilities:

• Worked with end users for requirements meetings and prepared technical design document based on user requirements.
• Developed Visualforce Pages and provided business logic in Custom, Extension Controllers, wrote wrapper classes to display data from various objects in UI.
• Wrote Apex classes with customized logic using SOQL, Database methods, Apex triggers upon record create/update/delete/merge.
• Implemented salesforce best practices while writing Triggers, Controllers, Batch, SOQL and avoided reaching governor limits exceptions.
• Built mobile application using salesforce1 Lightning Components, Controllers, Handlers, Events and Aura components.
• Worked on Lightning components, Event registration, handlers and apex classes for performing logic in the actions.
• Developed Apex REST web service classes for inbound calls to salesforce to retrieve and save data in salesforce.
• Wrote apex classes for callouts to external system by generating the stubs from the WSDL using native Wsdl2apex.
• Used Eclipse IDE, Developer console, Lightning app builder for configuring, coding, modifying and testing of applications in salesforce.
• Experience in creating rich user interfaces (UI) using CSS, HTML, JavaScript and AJAX and JSON and Angular.Js.
• Worked on Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management for Salesforce Automation.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Worked on various Custom Objects, Relationships, Tabs, Lightning apps, Salesforce1, Validation rules, Page layouts, Search layouts, Compact Layouts to organize fields in Classic and Salesforce1, Custom Links/Buttons and Related Lists.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Performed admin tasks of managing Users, Roles, Public groups and implemented Role hierarchies, sharing rules and record level permissions using sharing rules and AppExchange managed package installation.
• Worked on data sharing on Opportunity and custom objects using Apex managed sharing using triggers.
• Involved in Unit testing, Integration testing, Regression testing, System testing.
• Created various summary, matrix Reports & pie dashboards and configured various Report folders with sharing of reports to certain roles in the organization.
• Used Git as version control and managed code based for various releases for the whole team.
• Deployed application components using Jenkins, Force.com ant migration tool, change sets and Eclipse to various sandbox and production environment.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Service Cloud, Email Services, HTML, Java Script, Java, SOAP, REST, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Austin, TX

Salesforce Admin

Responsibilities:

• Worked extensively on SalesForce.com standard objects like Accounts (Person and Business), Contacts, Opportunities, and Cases.
• Interacted with various Business users to gather enhancement requirements and involved in scrum meetings.
• Developed Apex Custom, Extension, List controller classes and Triggers on various custom/standard objects to meet various user stories.
• Developed cuss CSS in Visualforce pages for good look and feel and performed client-side validation using JavaScript, jQuery.
• Used Visualforce standard components PageBlock, PageBlockTable, Repeat, OutputPanel in the Visualforce pages and ActionSupport, ActionFunction, Javascript Remoting for AJAX requests to apex controller methods.
• Developed apex REST web service classes for external applications to access Salesforce data from various objects.
• Worked on configuring communities to internal employees, external customers and developed Visualforce pages with organization CSS.
• Written apex unit test classes for code coverage of apex classes and triggers to promote code to production and implemented salesforce apex annotations like isTest, seeAllData.
• Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects Relationships, Associations etc.
• Performed various customization to perform various business logic declaratively using Formula fields, Validation rules, Workflow rules, Approval process, Record Type, Picklist, Dependent Pick lists, List views and Related lists.
• Good in created custom relationships between various objects using Master-Detail, Lookup and Junction objects.
• Performed admin activities like creating Users, Profiles, Roles, Field-level security and sharing rules.
• Created Visualforce tabs for custom reports, developed Workflow rules, Approval Processes and developed related actions like Tasks, Email alerts and Field updates.
• Created email templates and customized inbound emails using email-to-case.
• Used Data Loader, Command Line Interface, ETL Informatica tools for loaded data into salesforce.
• Developed complex Reports, Dashboards against Opportunity, History objects and other custom objects.
• Worked on service cloud implementation using Cases, and implemented Email-to-Case, Escalation and assignment rules.
• Created service console and enabled for user with chatter and answers in the service cloud.
• Deployed salesforce components from sandbox to production using Force.com ant migration tool, ChangeSet and Eclipse.

Environment: Saleforce.com CRM, Apex, Visualforce, Sales, Service Cloud, Service Console, Component & Controllers, Custom Objects, Custom Tabs, EmailHandler Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE Plug-in, CSS, jQuery, WSDL, SOAP, REST, Test Classes, Windows7.

Confidential

SFDC Admin/ Developer

Responsibilities:

• Interacted with business users for requirements, analysis, design and development.
• Used SOQL & SOSL Queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Written and developed Apex Classes, Triggers, Batch processing, custom email templates, custom Visualforce components, asynchronous jobs, callouts.
• Designed various Webpages in Visualforce MVC for capturing various customer enquiries and created various User interface as per the requirements of Customers.
• Managed Users, Profiles, Roles, Permission sets, Groups and Queues in the organization.
• Performed customization of Accounts, Contacts, Opportunities, Cases, Opportunity Products, Quotes, Opportunity Line Items, Price books, Products, Attachments and Custom Objects.
• Created Relationships, Formula Fields, Validation Rules, Page Layouts, Search Layouts, Record Types, Custom Buttons, Links, List Views, Dependent picklists.
• Developed Workflows, approval process and related actions Time-Dependent actions, Field Update, Email Alert, Create a Task and Outbound messaging.
• Worked on creating Text, HTML and Visualforce Communication Templates which are used in workflow Email alerts.
• Worked on customization of Sales and Service cloud and configured Web-to-Lead, Email-to-case, Assignment, Escalation and Auto-response rules.
• Performed data integration plan and implemented using Informatica for data migration into salesforce from legacy system.
• Worked on bulk imports and exports of data using Apex Data Loader, import Wizard for regular data loads.
• Involved in code deployment process and performed pre-deployment tasks by manually configuring and used change sets, eclipse to migrate components from sandbox to production environments.

Environment: salesforce.com Platform, Apex Language, Visualforce (Pages, Components and Controllers), SOQL, SOSL, AJAX, Java Script, Bootstrap, salesforce mobile 1, HTML, Leads, Roles, Profiles, work Flow rules, Process Builder, Agile/scrum, Windows XP, salesforce.com Security and Data Sharing.

Confidential

Business Analyst

Responsibilities:

• Conducting user interviews, gathering requirements, analyzing the requirements using Requisite Pro.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, Object oriented Design using UML and MS Visio.
• Facilitated Cost Benefit Analysis to look into the advantages of system implementation and stay focused on allocated budget.
• Prepared Requirement Traceability Matrix (RTM) for documenting requirements and linking them to proper deliverables.
• Enhancements. Performed PowerPoint presentations during JAD sessions.
• Assist with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Collaborated in building a business analysis process model using Rational Rose.
• Responsible for identifying and documenting business rules and creating detailed Use Case.
• Wrote SOSL, Aggregate queries on various objects in apex triggers and controllers to access data from salesforce.
• Written apex custom, extension controllers for handling custom logic for various from the visualforce pages.
• Developed apex Batch classes to process large data updates and scheduled those batches to run from Schedule class.
• Worked on admin tasks of Field level security, managing users, profiles, permissions, sharing rules and network configuration.
• Wrote apex test classes for unit testing of apex controllers, triggers and batch classes.
• Configured and customized Objects, Fields, Validation rules, dependent Picklist, Rollup summary fields, Record Types, Page Layouts, Search Layouts, Custom Links, Buttons, Related lists and Sharing rules.
• Worked on Service Cloud and involved in configuring and integration of CTI for Inbound and Outbound calls.
• Created Reports, Report types, Dashboards for generating reports for various business groups and configured Dynamic Dashboards.
• Used Data loader to load data into salesforce and performed bulk loads.
• Consumed XML response as payload from external systems and processed in salesforce to access that data.

Environment: Saleforce.com CRM, Apex, Visualforce, EmailHandler Services, WSDL, SOAP, REST, Sales, Service Cloud, Service Console, Component & Controllers, Custom Objects, Tabs, Data loader Workflow & Approvals, Reports, Eclipse IDE Plug-in, CSS, JQuery, Test Classes.