PROFESSIONAL SUMMARY:

• Over 7 years experience in Salesforce.com Development/Administration including analysis, modeling, design, coding, testing and implementation on various business domains like Financial, Insurance and Healthcare.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud &App - exchange applications.
• Experience working in fast paced Agile Environment involving in Daily Scrum, Spring Grooming and planning sessions.
• Experience in SFDC development using visual force pages, visual force components AJAX Tool kit, SOQL, and SOSL.
• Experience in System Integration using SOAP and REST based Web Services API to internal applications and legacy systems.
• Experience with SFDC development using Apex classes, Triggers, Apex Test Classes for SFDC testing and Batch Apex for complex data processing.
• Extensively worked in the area of Case management functionality to help agents solve customer issues thus improving overall productivity.
• Extensively worked on customizing various SFDC standard objects like Accounts, Contacts, Opportunities, Cases Entitlements, Service Contracts, Reports and dashboards.
• Deployment experience using Force.com IDE and Change sets as well as hands on Sandbox management experience.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Created Page Layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience in writing SOQL and SOSL using Force.com explorer, Developer console and Force workbench.
• Experience in Data Migration using out of the box Apex Data Loader.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Worked on developing rich user interfaces using Visual force pages with standard components, CSS, JavaScript, and JQuery and developed Custom Visual Force Components.
• Build reusable components, and customized Salesforce1 mobile app using Lightning component framework.
• Used Lightning process builder for visualizing and creating automated business processes. Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Involved in developing sales force Lightning Apps, Components, Controllers and Events.
• Expertise in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management.
• Good Understanding of both business processes and technical development.
• Expertise in creating estimates for various tasks as part of application development.
• Skilled at assessing client needs, working in a group setting, and training/supporting end users.
• Strong skills in testing techniques including unit testing, system testing, Parallel testing user acceptance testing and regression testing.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem-solving skills.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, Apex Data Loader, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services & Testing, AJAX, Workflow & Approvals, Process Builder, Matching Rules, Duplicate Rules, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

Eclipse, Force.com Eclipse IDE Plug: in, Apex Data Loader, Force.com, Workbench, Force.com Platform, Checkmarx, AutoRABIT

Databases: Oracle 11g/10g/9i/8i, MS SQL Server, T-SQL

Programming Languages: Apex, Java, JavaScript, C#, HTML, Bootstrap, Jquery, XML, SSIS, ETL, XHTML/DHTML PL/SQL, SQL

Integration Tools: Knowledge Tools, Apttus CPQ and CLM, App Exchange Tools, Informatica Cloud- Address Doctor & Drawloop, Marketo

Methodologies: ER Modeling, Multi Dimensional Modeling, Ralph Kimball, Data Warehouse Life Cycle

PROFESSIONAL EXPERIENCE:

Confidential - Houston, TX

Salesforce Developer/Administrator

Responsibilities:

• As SFDC developer interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Created custom objects, Visual Force pages, triggers, validation rules by using Apex as per Customer requirement.
• Created custom controllers implementing complex code for retrieval from Salesforce to VF pages.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Configured Salesforce.com security profiles and custom object supporting integration and quote featured enhancement.
• Designed web pages using Visual force.
• Designed complex reports in SFDC using SQL.
• Created dynamic GUIs with .Net Web Controls and Data Bound Web Forms.
• Designed and developed web service enhancement.
• By using available mappings, we loaded data from source data into target system. Used Informatica Power Exchange for integrating the SFDC with legacy system.
• Integration with Lotus Notes, mobile applications like Blackberry, I-phone.
• Developed Apex class and trigger to format phone/fax/zip code in account object.
• Designed, developed and deployed Apex Classes Extension Classes to support VisualForce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Created various Batch Apex classes and scheduled to load mass data based on business needs.
• Developed design document for data loader-based integration.
• Validating the data that arrives from different data sources and generating the reports in the Salesforce.com for the next day portfolio.
• Used HTML CSS serialization for interacting with the database.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Used workflows to govern data flow across various objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used error handling techniques to handle the errors and send emails upon the severity of the error.
• Worked on SQL Server 2005 for creating Tables, Stored Procedures, Views and Triggers.

Environment: Salesforce.com Enterprise Edition, UNIX, Java API, S Controls, AJAX, SOQL, SOSL, Visual Force, XML, HTML, Webservice's, Java Script.

Confidential, Hamilton, NJ

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Collaborated and directed with BA, architects and other business stakeholders to ensure optimal delivery and utilization of Salesforce platforms.
• Created field mapping between Legacy CRM system and salesforce to migrate Account, Contact, Leads and Contact Address related data from Legacy CRM system to salesforce.
• Performed data migration from Microsoft CRM to Salesforce.com
• Service Cloud enhancements - Portal entitlement wizard changes.
• Created user Roles and Profiles, security controls and shared settings.
• Implemented the Marketing process to remove dupe contacts, Leads. Auto Merge Leads, Contacts if already exists.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Created custom objects, Visual force Pages, Triggers, Validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Created the Workflows for automated Lead routing, Lead escalation.
• Implemented complex Approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed Users, hierarchical Roles, Profiles, Security controls.
• Migrated Accounts, Leads, Contacts, Opportunities and Sales data from external systems into SFDC.
• Worked on Approval process, Lightning Process builder and workflows to automate business process without depending on custom code development.
• Designing, Implementing and deploying the Custom objects, Page layouts, Visual force pages.
• Testing and migrated the code to the Deployment instance after testing.
• Created Workflow rules to automate the business process and to send automated Email alerts.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Developed dynamic Salesforce.com Visual force pages using Apex page functions and actions, designing them using HTML, CSS, and JavaScript.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.

Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Smart sheets, CSS, Web Services API, Dupe Blocker, CRM Fusion, Force.com Explorer, Google docs.

Confidential - Kansas City, MO

Salesforce Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects.
• Used Lightning process builder for visualizing and creating automated business processes.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Used Data loader to load the records on to the force.com platform.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential- Brentwood, TN

Salesforce Developer/Administrator

Responsibilities:

• Analyzed the business requirements and mapped to Salesforce.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Wrote SOQL, SOSL considering the governor limits.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Conducted interviews with stakeholders to gathering requirements and analyzed their data.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on the designing of security model for business processes.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Created and used Email templates in HTML and Visual Force.
• Used Conga Composer to generate dynamic reports.
• Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Exported data using data loader to help organizations need to convert from salesforce to e-CRM
• Worked with Security Controls like sharing settings, field accessibility and data accessibility to restrict data access.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Administrator/ Developer

Responsibilities:

• Interacted with various business users to gather the requirements, documented those requirements, and developed the prototype to meet the business needs.
• Customized standard salesforce objects like Accounts, Contacts, case management and solutions.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
• Implemented picklists, dependent picklists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Ensuring security and integrity of the data, customizing user interface, automating business process through workflows and approvals, Creating Reports, and dashboards.
• Created various reports and setup report folders to authenticate users based on their profiles (permissions).
• Developed the Apex classes, Visualforce pages, Triggers as part of the Product Return in the Application.

Environment: Salesforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.