SUMMARY:

• Over Seven years of IT experience that includes Five years of experience in salesforce.com CRM Platform and Two years of experience with java technologies. Involved in various stages of Software Development Life Cycle (SDLC) including analysis and development of applications using salesforce.com CRM, Force.com platform as administrator and developer.
• Well versed in analyzing CRM business processes that include Campaign management, Lead management, Role Hierarchy, Order management, Account management and case management.
• Extensive experience in salesforce.com Setup, Configuration, Customization, Administration, Data Migration, Mapping and Integration.
• Extensive experience in salesforce.com implementation cycle in Sales, Marketing, Service and Support Modules.
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule, Workflow Alerts and Actions, Reports and dashboards, outbound messaging and Approval Workflows.
• Good hands on practice with the new Lightning System Design which helps to create modern enterprise apps quickly and easily using Lightning App Builder and Lightning Components.
• Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets.
• Proficient in designing of Custom Objects, Custom Components, Custom fields, Role based pages layouts, Custom Tabs and Custom Applications.
• Strong exposure to Security and sharing rules implementation at object, field and record level for different users at different levels of organization.
• Experience in Apex programming Language, Apex classes, Apex Triggers, Apex Scheduler, and Batch Apex.
• Hands on experience customizing saelsforce.com CRM using Apex classes, Visual force, Custom controls, HTML.
• Sound understanding of SOSL and SOQL for Querying and searching Data for Force.com platform.
• Experienced on Force.com platform using apex classes and triggers, web services integration using REST and SOAP, force.com IDE and validation rules.
• Developed custom Reports and Dashboards for management using Tabular, Summary, Matrix and Joined Reports.
• Worked on salesforce.com sandbox and production environments which include creating and refreshing sandbox from time to time and deployment by using Eclipse, Force.com Migration tool and change set.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects. Used it to read, extract and load data from comma separate values (CSV) files.
• Good understanding of salesforce.com governor limits with ability to optimize code and to respect those limits.
• Good knowledge and experience in various software development methodologies like Agile and Waterfall Model from a developer point of view, which involves requirement elicitation, requirement analysis, functional design, implementation and enchantment of projects.
• A strategic thinker with attention to detail, Detail oriented energetic team player, motivated with multi - tasking capabilities, problem solver, and hands on leader with exceptional presentation and client related skills.
• Capability of learning new concepts, Applications and successfully applying them to projects and operations.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Sales cloud, Service Cloud, Visual Force Pages / Components, Apex Web Services, Email Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects, SOQL, SOSL.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Jitter bit Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), ANT tool, AppExchange Products.

Databases: MySQL, Oracle 8i/ 9i/ 10g/ 11g, Microsoft SQL Server 2000/2005/ 2008, DB2

Web Design Tools: Visual Studio 2008/2005/2003, SQL Query Analyzer, Adobe Photoshop, Dreamweaver, MS Office.

Languages: Apex, C, C++, Java, JavaScript, .Net, C#, UML, HTML,XML, XHTML,DHTML, SQL.

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Wayne, NJ

Salesforce Developer/Admin

Responsibilities:

• Worked as enhancement developer and team member, performed the role of Administrator and Developer in the organization.
• Agile Methodology development was followed for the implementation.
• Performed detail analysis of business and technical requirements and created solutions by customizing carious standard objects of salesforce.com and other platform based technologies like Visual force, Force.com API and Web services.
• Developed a Pharmacy Benefits application with in the salesforce to track the benefits related to different products in CBC.
• Created custom objects and defined lookup and master detailed relationship on the objects. Also created junction objects to establish connectively among objects. Created workflow rules and defined related tasks, time triggered tasks, email alerts and field updates to implement business logic.
• Worked as an Admin in identifying, planning and implementing new salesforce.com features functions (New users, Workflow, force.com objects, reports and dashboards) to meet business requiremnts.
• Configure/implemented the CPQ application (Apptus) which the managed package for Quote including the Web service Integration and Migration.
• Good understanding on CPQ integration tool using to configure the price.
• Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Work flow Alerts and Actions and Approval Workflows, Validation rules, Approval Processes, custom tabs, custom reports, report folders, report extractions to various formats.
• Worked on various salesforce.com standard objects like Lead, Accounts, contacts, contracts, Opportunities, products, price book.
• Integration experience on salesforce.com using Apex language (Classes, Triggers and controllers), Web services, Visualforce Pages, Components, Tabs, Custom Objects, Reports, Analytic snapshots and dashboards.
• Experience in deployment of Apttus objects across various Orgs required.
• Implemented sales and service cloud in incorporating the enhanced features as required streamlining the business process.
• Involved in developing salesforce lightning Apps, Components, Controllers and Events.
• Involved on creating Lightning pages inside Lightning Community Builder.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Development using Lightning Components, Lightning design system.
• Integrated salesforce.com with legacy system (factes) using the Force.com based SOAP and REST based web services API.
• Experience performing data migration from legacy system using Data Loader, Jitter Bit and Import Wizard.
• Deployed application from sandbox to different other sandbox as well as into production environment using change set, Eclipse and Force.com Migration tool.

Environment: Salesforce.com, Service cloud, Apex, Visualforce, Controllers, Workflows, Approval Process, Web Services, SOAP, REST, Reports, Dashboards, Data Loader, JavaScript, HTML, AJAX, CSS, Force.com IDE, Git, Windows XP, windows 7.

Confidential, Mooresville, NC

Salesforce Developer/Admin

Responsibilities:

• Worked with Business Users for requirements gathering, analyzing the requirements.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Used Salesforce.com platform, Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and creating Objects.
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Developed Custom Web Services in Salesforce and published for External applications
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Strong experience in implementing MVC with Salesforce.com.
• Developed UI using CSS, HTML tags, Visualforce components and used JavaScript for front-end validation.
• Worked with Visualforce Controllers (Standard, Standard List, Custom and Extension).
• Created Page Layouts and assigning different layouts based on Record Types.
• Created Custom Reports and Dashboards for the application.
• Worked with Salesforce Chatter customization and roll-out.
• Worked with Account, Answers, and Chatter Answers, Reports and Dashboards Standard objects & Custom Objects like internal clients.
• Created salesforce communities for customers and partners.
• Implemented Web-to-Lead and converted Lead to Account.
• Developed Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.
• Prepared data mapping document to map source and target system fields.
• Migrating large volume of data in multiple batches initially without any ETL tools.
• Used Data loader to bulk load data into Salesforce.com.
• Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.
• Organized business and end users meeting for discovery, business needs gathering and gap analysis.
• Documented salesforce fundamentals and reporting for easy understanding and navigation for business users.

Environment: Salesforce.com, Apex, Visualforce, Forec.com IDE, Workflows, Data loader, JavaScript, HTML, AJAX, Force.com IDE, ETL, Demand tool, Java, J2EE, Oracle, Windows 2002.

Confidential, Chicago, IL

Salesforce.com Developer/Admin

Responsibilities:

• Developed various Custom Objects, Tabs, Components and Visualforce pages and controllers as a salesforce consultant.
• Administrated, Configured maintained salesforce application user’s profiles, roles, assigning permissions, generating security tokens, validation rules and upgrade installation.
• Create and deployed various reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes (Custom and Extension) and Apex Triggers for various functional needs in the application.
• Analyzed and evaluated complex business requirements and recommended solutions.
• Implemented custom validation rules, custom formulas, Email Templates, Assignment Rules and Auto-Responses for Cases and Leads.
• Developed and deployed workflow and approvals processes for opportunities and product/assets management.
• Implemented the requirement on salesforce.com platform and force.com IDE plug-in using eclipse.
• Worked with data loader for loading the attachments in to salesforce.com related to objects like Accounts, Contacts, Opportunities and Activities.
• Customize communities with company branding using header, footer, created new look and feel by implementing custom css.
• Created and used E-mail templates in HTML and visual force.
• Customized unmanaged Chatter Blacklist app for compliance purpose and included Work flow approvals for Blacklisted words.
• Created custom workflow approvals in Salesforce Chatter for compliance purpose.
• Integrated with Microsoft Outlook 2007 for Case Management i.e., Email-to-Case.
• Used Data loader, Demand tool for migration of data into Salesforce.com.
• Good experience in mapping fields from legacy system to salesforce.com for data migration.
• Good understanding of Governor limits and implemented code based on understanding limitations.
• Written Apex Test Classes to ensure at least 75% code coverage is done for migration from Sandbox to Production environment.
• Used the Sandbox for testing and deployed the code to the Production instance after testing.
• Deployed Sandbox application into Production.

Environment: Salesforce.com, Apex, Visualforce, Workflows, Data loader, JavaScript, HTML, AJAX, CSS, Force.com IDE, Java, J2EE, Web services, Oracle, Windows XP.

Confidential, Dallas, TX

Salesforce Administrator

Responsibilities:

• Performed the role of Salesforce Administrator in the organization.
• Involved in Requirement gathering with multiple mangers, in an effort to better customize and utilize the full functionality of the salesforce.com CRM solutions.
• Developed different WebPages in Visual Force for customers to select different services that were offered by organization and integrating the selected services with the price items.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed salesforce standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunities Line items, Leads, Campaigns, Reports and Dashboards, Custom objects, Apex classes to support visual force pages development.
• Created Users, Roles, Public Groups and implemented role hierarchy, sharing roles and records level permissions to manage sharing access among different users.
• Designed and deployed custom tabs, validation rules, Approval process and Auto-response Rules for automating business logic.
• Used field level security along with page layouts to manage access to certain fields.
• Identified and created pick-list, dependent pick-list, lookups, master detail relationship, validations and formula fields to custom objects.
• Used SOSL and SOQL for data manipulation of the application using platform database objects.
• Designed and developed User Interface for salesforce users as per the requirement.
• Extensively upload data using Data Loader.
• Configured and maintained user security permissions in compliance with organization needs.
• Used sandbox for testing and migrate the code to the production instance after testing.
• Trained the Business User's about the Salesforce.com system which we developed.

Environment: Salesforce.com platform, Developments, Force.com Migration tools, Workflows, Sandbox, Data loader, Outlook Connector, Eclipse Plug-in, Workflow and Approvals, Reports, Custom objects, Custom Tabs and Email services.

Confidential

Java Consultant

Responsibilities:

• Involved strongly in Analysis, Design, and Development and UAT phases of the entire project.
• Designed and developed the application as per the client and business requirement.
• Designed Struts framework per MVC architecture standards.
• Studied the project requirement and designed the project. Create tables, views, synonyms and sequences.
• Created database triggers, stored procedure, functions and packages. Optimized queries using rule based & cost based approach.
• Developed front end form validations using JavaScript.
• Created database objects like tables, views, synonyms, indexes and sequences.
• Created front end applications using forms and reports.
• Involved in designing UI, specification documentation and status reports in payments transaction module.
• Used spring framework for dependency injection, transaction management in different layers.
• Used SQL Loader and Export, Import utilities for data loading. Modified existing forms and graphs as per the enhancements. Tested all new and modified program units.
• Created unit test cases for all the development modules and integration testing of system.
• Extensively used triggers, PL/SQL procedures, packages, functions while developing forms and reports.

Environment: Java, J2EE, JSP, MySQL, Eclipse 3.2, CVS, JavaScript, HTML, CSS, SQL, PL/SQL, Apache Ant, log4j

Confidential ,

Software Developer

Responsibilities:

• Analyzed the specification documents to come up with the design and classes in UML for the modules that I am involved in using Rational Rose
• Used MVC2, Session façade, Application Integration patterns.
• Configuring the Struts and WebSphere Application Servers.
• Developed user interfaces using JSP, CFML, JSTL, Struts, HTML, CSS, Java Script in ColdFusion
• Implemented existing object oriented database schemas using SQL, in Oracle 9i. Also wrote stored procedures and triggers for error handling and other activities.
• Developed the servlets necessary for handling various client requests.
• Designed and developed the Entity beans required for all the database tables required for processing requests and session beans to debit and credit the account, to update the database with cheque orders etc.
• Developed XML schemas and DOM parsers for all the XML documents used for data transfer and also developed XSLT code for them.
• Designed interfaces and developed banking related J2EE web services for the application.

Environment: C, C++, Java/J2EE, J2SE, Struts 1.1, XML, DOM, SOAP, Eclipse, Tomcat, Oracle 9i, PL/SQL