EXPERIENCE SUMMARY:

• 13+ years of IT experience with 8 + years of experience in Salesf orce as a developer on Sales f orce CRM and Force.com platform. I have done 5 Salesforce certifications mentioned at the end of my resume.
• Worked on 6 End - to-End project lifecycle with multiple releases.
• Cost-Effective Solution Designing & Development to Integrate SFDC - Claim Management system, SFDC - Configure/Price/Quote system, SFDC - Order Management system, SFDC - Web Content Management System.
• In-depth understanding of SFDC CRM business process life cycle like Campaign Management, Lead Management, Order Management, Account Management and Case Management.
• Strong experience with APEX classes, methods, Triggers, Controllers in SFDC development using Visualforce pages, Visualforce components, Force.com IDE, SOQL and SOSL on multitenant Force.com platform.
• Data Integration and Data Migration using ETL tools like Data Loader and Informatica on cloud.
• Designed custom objects, custom fields, role based page layouts, custom tabs, custom reports using Visualforce pages, Visualforce Tags, Attributes and Controllers.
• Hands-on experience in designing of Dashboards, Reports, Analytical snapshots as per the client requirements.
• Worked extensively on declarative features like validation rules, field dependencies, dynamic approval processes.
• Experience with Sales f orce Web Services API like REST, Bulk & SOAP.
• Integration of SFDC with external Web Service API’s.
• Implemented various advanced fields like custom formula field, lookups, master detail relationships, picklist, dependent pick lists, multipicklist, junction objects, validation rules, work flows, approval process for automated alerts, field updates and Email generation according to application requirements.
• Proficient in gathering and documenting various business and software requirements.
• Development experience in APEX to implement the complex business logic within the Governor Limits.
• Developed Test Classes and Test Methods to ensure maximum code coverage in production instances.
• Very strong experience in working across various SFDC implementations encompassing Sales Cloud, Service Cloud, Custom Cloud, Call Center, Chatter & App-exchange applications.
• Experience working with Force.com IDE and Salesf orce.com Sandbox environments.
• Hands-on experience in administrative tasks like creating user profiles, roles, page layouts, email services, approval activities.
• Strong exposure to the Techno-Functional aspect of SFDC and have in-depth understanding of its principles of SAAS & Cloud Computing.
• Proper understanding of ticketing and support system like ticket generation, issue resolution, client communication and case closure process.
• Experience in RDBMS like Oracle and My SQL.
• Worked on languages like C++, PHP & web technologies like HTML, CSS, and JavaScript.

TECHNICAL SKILLS:

Sales f orce: Sales f orce CRM, Sales f orce SFA, APEX Custom Controllers, APEX Classes, APEX triggers, Visualforce Pages/Components, APEX Web Services, SOQL, SOSL, Workflow & Approvals, Reports, Dashboards and Custom Objects.

Sales f orce Tools: Eclipse, Force.com Eclipse IDE Plug: in, Force.com Explorer, Change Sets, Force.com Data Loader, Force.com, Force.com Platform (Sandbox and Production ).

Integration Tools: Apex Data Loader and Informatica On: Demand.

Development: APEX, C++

Web Technologies: HTML, CSS, Java Script.

Database: Oracle, MS SQL Server.

Operating Systems: Microsoft Windows (2000/XP/Vista/2003/2008).

Other Tools: MS Visio, and MS Project, Eclipse, JIRA v6.3.9, Application Lifecycle Management.

PROFESSIONAL EXPERIENCE:

Confidential, TX

Salesforce WW Advanced Admin Lead/Salesforce Developer

Responsibilities:

• Worked on Salesforce.com custom objects and standard application objects like Case, Account, Knowledge, Contract, and Opportunity.
• Developed Visual force pages, APEX controller.
• Gathered requirements from Business Stakeholders && worked on development.
• APEX triggers, Validation rules and workflow for automation and governance.
• SOQL, CSS, JavaScript.
• Ensured above 90% code coverage for all APEX classes.
• Wrote custom formula’s to achieve desired functionality.
• Extensively worked on Profiles, Validation rules, Workflows, Relationships, Field level security, Layouts, Record types, Controlling and dependent pick-list, Custom setting and Custom Labels, Remote Site Settings.
• Data Loader for export, insert, upsert and update functions to move records for standalone objects and for objects having master-detail relationship.
• Efficiently deployed code base, kept pre-deployment and post-deployment tasks listed.

Confidential, TX

Solution Designer/Salesforce Developer

Responsibilities:

• It was a Release more focused towards Re-branding of HPE UI, Services offered to the partners, Case submission, Order Management Web forms for case submission using email-services, Partner Care dashboards.
• Performed SIT for the R13.
• Helped team in deployment activities.
• Addressed the UAT, Warranty issues.
• Spearheaded the Solution Design/Development for R14 “Service Cloud - Boundary systems Integration” (March’16 Release) - Business wanted to move every Deal being processed by HPE boundary system called “Eclipse Deal Manager” in SFDC to streamline Configure/Price/Quote process. Designed a very cost-effective solution & lead Development effort to Integrate Eclipse Deal Manager with SFDC using TIBCO based Generic Web Service.
• Another solution that I have designed is to Integrate SFDC with Quote-to-Cash system of HPE called as Automated Order Entry. Customer/Partner submits a case in SFDC with Quote related information, CSR does a Punch-out to “Automated Order Entry” to process the Order and then places the order in “SAP”. Information then flows back into SFDC to update the case.
• Drove the Integration, Development effort with Integration team (onsite, offshore).
• Solution Design/Development to integrate Eclipse Deal Manager
• This solution provides business greater visibility towards latest product & pricing information.
• Integration helps business to discount smarter, run faster than competition.
• Reporting helps business to analyze Sales Performance.
• Multi-lingual support.
• Automated case creation notification.
• Ensured cases are routed appropriately.
• Successfully performed SIT, UAT.
• Helped team in deployment activities.
• Addressed Warranty issues.
• Drove the Integration, Development effort with Integration team (onsite, offshore).
• Solution Design/Development to integrate Automated Order Entry (Quote-to-Cash system at HPE) system with Service Cloud. It was a bi-directional flow by means of Punch-out to facilitate Quote-to-Cash process.
• This solution provides business greater visibility towards processing Quotes, Customer relationship lifecycle.
• Reporting helps business to analyze Sales Performance.
• Multi-lingual support.
• Automated case creation notification.
• Ensured cases are routed appropriately.
• Successfully performed SIT, UAT.
• Helped team in deployment activities.
• Addressed Warranty issues.
• Leading the effort towards Solution Design/Development for R15 “Service Cloud - Boundary systems Integration” (June’16 Release) - Business needs visibility in terms of claims processing done by HPE boundary system known as E-Claims for better decision making. I designed a very cost-effective solution & lead development effort to Integrate E-Claims with SFDC using TIBCO based Generic Web Service.
• Another solution that I have designed is to replace SFDC E-Mail services by means of creating different Web-Forms to submit cases & tightly integrating those Data Elements with TIBCO based Generic Web Service & RFBuilder to create cases in SFDC (3r d party product by Quantum Art).
• Drove the Integration, Development effort with Integration team (onsite, offshore).
• Solution Design/Development to integrate E-Claims (claim processing system at HPE) system with Service Cloud. It was a bi-directional flow by means of Punch-out to facilitate Order Management process.
• Flexible solution to submit a claim electronically by Partners, CSR, End User.
• Automated Claims Communication upon submission from within the Claims interface.
• Claims are routed and assigned to the correct person or team.
• Status updates happen in SFDC via interface integration.
• Full multi-lingual support in SFDC for business stakeholders.
• Ensured that no duplication happens towards claim submission and case creation.
• Wrote SIT scripts.
• Proper communication with business stakeholders and IT team spread across different time zones.
• Solution Design/Development to integrate RFBuilder (WCMS, Application owned by 3r d party vendor “Quantum Art”) with SFDC to replace E-mail service used for case creation for Order Management via web-forms.
• Replaced SFDC Email services by means of Web-Forms to create cases in SFDC.
• Integrated SFDC by means of coupling TIBCO based Generic Web Service & RFBuilder tool.
• Ensured that cases are routed appropriately.
• Proper communication with business stakeholders and IT team spread across different time zones.
• Created the entire Data Elements mapping.
• Wrote SIT scripts.

Confidential, TX

Solution Designer / Sr. Salesforce Developer

Responsibilities:

• Go-to IT person for PARTNER CARE PORTAL, SalesOps Workflow (Order Management, Partner Support) in AMS region.
• Worked on Custom objects and Standard objects like Case, Account, Knowledge, Contact, and Opportunity.
• Developed Visual force pages, APEX controller (standard & custom) as a part of different Change requests.
• APEX triggers, APEX test classes with proper code coverage.
• Worked on Salesforce Console Integration Toolkit.
• Worked on SOQL, CSS, and JavaScript.
• Wrote APEX Web services, consumed APEX Web services by invoking the Endpoint URL.
• Helped team to deploy code base, kept pre-deployment and post-deployment tasks listed.
• Gathered requirements from Business, completed Requirement analysis to assign an LOE followed by development effort.
• Tested Partner Care Portal and SalesOps Workflow functionality as a part of BD1 project during various phases of Salesforce migration.
• Extensively worked on Profiles, Validation rules, Workflows, Relationships, Field level security, Layouts, Record types, Controlling and dependent pick-list, Custom setting and Custom Labels, Remote Site Settings.
• Extensively used Data Loader for Export, Insert, Upsert and Update functions to move records for standalone objects and for objects having master-detail relationship.
• Worked through various boundary systems to make sure they sync up well as a part of the transition process.
• Collaborated with various teams located across the globe to understand the integration strategies.
• Worked with various teams at HP spread out in different time zones as a part of BD1.
• Collaborated with business during UAT, Warranty calls.
• Prepared extensive documentation for business people & provided KT (Partner Care Portal, SalesOps Workflow) to the team members moving to HPI.
• Attended online conference calls as the project is manifested at a global level.
• Prepared reports for the management to come up with the execution plan.

Confidential

Sr. Salesforce Developer

Responsibilities:

• Worked on Salesforce.com custom objects and standard application objects like Case, Account, and Knowledge.
• Developed Visual force pages, APEX controller (standard & custom) to provide Guest related data to the agents providing support.
• Gathered requirements from Product owner, completed Requirement analysis to create and commit a story.
• APEX triggers to provide proper adherence to the data quality in the objects.
• Developed APEX classes and Visual Force pages using Salesforce Console Integration Toolkit for agents to provide support to the Guest.
• Worked on Salesforce Knowledge object, Data Categories to create articles used as a FAQ for guest to refer to on the home screen of the “REDPerks” application.
• Extensively used SOQL, CSS, and JavaScript.
• Ensured above 90% code coverage for all APEX classes.
• Wrote custom formula’s to achieve desired functionality.
• Extensively wrote APEX Web services, consumed APEX Web services by invoking the Endpoint URL.
• Migrated the code from Eclipse IDE to MSTFS and then to Test sandbox.
• Extensively worked on Profiles, Validation rules, Workflows, Relationships, Field level security, Layouts, Record types, Controlling and dependent pick-list, Custom setting and Custom Labels, Remote Site Settings.
• Extensively used Data Loader for export, insert, upsert and update functions to move records for standalone objects and for objects having master-detail relationship.
• Product is developed using AGILE methodology by means of relevant stories in various Sprints. Used JIRA v6.3.9.
• Well versed with the SCRUM model and its different roles and tools.
• Used “Crashlytics” to test the Beta version of the “REDPerks” application.
• Prepared extensive documentation for business people and helped in knowledge transfer.
• Efficiently deployed code base, kept pre-deployment and post-deployment tasks listed.
• Extensively used SOAP UI (Enterprise and Partner WSDL), Developer console and Debug logs to further development process.

Confidential, FL

Sales f orce Developer/Administrator

Responsibilities:

• Designed and Developed Visualforce pages, workflow rules, validation rules, assignment rules, email alerts and templates.
• Responsible for creation of users, roles, profiles and customization of reports and dashboards as per the client requirement. reviewed existing triggers and APEX classes for performance improvements and designed and developed new APEX programs to support enhancements.
• Created web to lead forms, assigned tasks, and managed workflows for managing Sales app.
• Integrated Sales f orce with legacy systems using Apex Web services and Force.com callout. create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Implemented a direct interface from its Web site, so that when a customer files a report, it is automatically turned into a support case in Salesf orce.
• Installed Instant Service Chat and Email from the AppExchange to let agents click to create cases from chat and email.
• Vertical Response and Eloqua from the AppExchange package for implementing marketing strategies.
• Created the workflows for automated Case routing, Case escalation, alerts and custom coaching plans. Workflows ensure unresolved cases are escalated based on company priorities.
• Implemented escalation rules, automatic case generation and their escalation o call center representative, and generated email alerts for quick issue resolution.
• Integrated Salesf orce with legacy systems using Apex Web services and outbound messaging.
• Used page block table, data table, pagination to display data from more than one object.
• Defined lookup and master-detail relationships on the objects.
• Wrote APEX classes, controllers and controller extensions.
• Used Apex data loader to load one time data files from their backend system.
• Data files were cleansed in excel before loading into Salesf orce.
• Extensively used export, insert, upsert and update functions in data loader.
• Worked on Sandbox mode to test the code and then migrated it to the production environment.
• Also, wrote APEX test methods for SFDC testing.

Confidential, CA

Sales f orce Developer/Administrator

Responsibilities:

• Reviewed the business and technical requirements and designed the solution by customizing various standard objects of SFDC.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Created users, roles, profiles and customization of reports and dashboard as per the client needs.
• Ensured object and field level security.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts, Cases and Accounts depending upon user roles, and groups.
• Used Microsoft Outlook to keep a record of critical email communications and events, and keeps customer information up to date.
• Used field level security, profiles and audit trail setup to ensure that protected health insurance data (PHI) is only shared with authorized persons as per Govt. regulations.
• Worked on Workflow rules, validation rules, assignment rules, email alerts and templates.
• Wrote APEX classes, controllers and controller extensions.
• Used SOQL for creating Apex custom controllers and extensions.
• Wrote Triggers for complex validation rules.
• Worked on advanced fields like Picklist, Custom formula fields, field dependencies.
• Defined lookup and master-detail relationships on the objects.
• Implemented multiple currencies for the global employees.
• Worked on Sandbox mode to test the code and then migrated it to the produc ion environment.
• Also, wrote APEX test methods for SFDC testing.

Confidential, NY

Sales f orce Developer/Administrator

Responsibilities:

• Identified high priority KPIs and worked with business team to capture data accurately and consistently by all sales representatives.
• Installed DocuSign form AppExchange to provide easiest, fastest, most secure way to send, sign, track and store documents in the cloud.
• Downloaded and Installed LinkPoint from AppExchange to view Sales f orce data inside Outlook, including Accounts, Contacts, Opportunities, Cases, Notes, Tasks, Events and custom objects and attach documents from the Salesf orce emails in outlook.
• Created custom Visualforce page to display all the KPIs on account and contact page.
• Custom controller class was written to query data for all KPIs and display them as numbers.
• The KPI value was displayed as a hyperlink to the report which displayed detailed information.
• Designed, and developed Apex Classes, Controllers and Controller extensions.
• Customized the standard objects like account, case, lead, opportunity.
• Created summary, matrix reports, report folders and dashboards as per the requirements.
• Scheduled reports to be delivered on daily, weekly and monthly basis.
• Used Apex data loader to load one time data files from their backend system.
• Created profiles and role hierarchy based on different user types.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Designed and developed Visualforce Pages to meet various functional needs.
• Worked on Field level security, Data validation/Integration and designed and developed user interfaces.
• Also, designed and developed email templates for auto-response to customers.

Confidential

Sr. Server Support Engineer

Responsibilities:

• Microsoft. It covered all aspects of support in regard to the Windows server administra ion in any enterprise.
• Worked on case creation using the CIS portal.
• Provided time based resolution to the client with proper follow-ups.
• Worked on Windows server activation, no-boot scenarios, Windows server Installation.
• Solved blue screen error messages, deployment issues.
• Also, worked on windows server backup solutions, provided solutions for clustering servers.
• Ensured the windows server is configured properly.
• Worked on data recovery and data backup solutions.
• Worked on active directory, Volume shadow copy, Remote Installations.
• Worked on disk related issues and upgrades for Operating systems.
• Applied anti-virus updates and patches whenever necessary.
• Worked on storage topologies and networking best practices.

Confidential

System Administrator

Responsibilities:

• Collaborated with executive management to assess the need for the required Network infrastructure.
• Configured Microsoft Windows based server and workstations network infrastructure.
• Actively provided support for desktop, hardware and software, applied antivirus updates.
• Successfully trained employees to use new operating system and also created manuals for various technologies.
• Enforced IT policies for disaster recovery.
• Involved with administering security alerts.
• Collaborated with management to work on scalability and optimization.
• Ensured client satisfaction by providing superior technical support.