SUMMARY:

• 7+ years of experience as Salesforce Developer/Administrator in implementing Apex Classes, Controllers & Triggers, Visualforce, Force.com IDE, SOQL and SOSL.
• Strong experience with Salesforce.com CRM full implementation, salesforce lightning, migration of sales, marketing, service clouds and communities.
• Experience in designing, creating and implementing profiles, roles, record types, page layouts, custom formula fields, validation rules, field dependencies, assignment rules and workflow rules, escalation rules, communication templates, approval processes and reports, and configuring security settings.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.
• Created various profiles and configured the permissions based on the organizational hierarchy.
• Hands on experience on creating Custom Objects and Tabs, designing Custom Fields,
• Validation Rules, Field - Level Dependencies, Workflow Rules and Approval Processes.
• Experience in Force.com sites development using HTML, CSS, JavaScript, jQuery and AJAX toolkit.
• Produced and consumed Restful web services, SOAP web services for integrating third party applications and integrating web services on Force.com platform.
• Proficiency in Object Oriented Programming Languages like C ++, Java, Apex, developing the web pages using HTML/DHTML, CSS and JavaScript.
• Experienced in System Development Life Cycle (SDLC). Involved in different phases of development.
• Experience in analyzing business requirements implementing them to Salesforce custom objects, junction objects, master-detail relationships and lookup relationships.
• Proficient in Data Migration from Traditional Applications to Salesforce using Apex Data Loader, Import Wizard and Data Manipulation Language.
• Skilled in analyzing of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.
• Good understanding of lightning experience and its features.
• Knowledge about Salesforce lightning Schema Builder, Process Builder, App Builder and Lightning Components.
• Involved in migrating salesforce instance from classic to lightning experience from scratch.
• Involved in Unit testing.
• Having good knowledge in Best practices for Salesforce and Force.com platform.
• Good team player with strong interpersonal skills and understanding in business process and requirements.

PROFESSIONAL EXPERIENCE:

Salesforce Developer/Administrator

Confidential - Fort Worth, TX

Responsibilities:

• Worked with sales team & business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Used Jira to synchronize between Salesforce automatically created Salesforce cases from Jira.
• Developed Apex classes and triggers on Force.com for various functional needs in the application and worked in improving existing Apex code.
• Developed Apex classes, components, &Visual Force pages using HTML, CSS and JavaScript for front end validation.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access S-Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Worked on integration of two instances using Apex REST API call-outs and parsed JSON responses provided by third-party systems connected via REST inside Apex classes.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Debug Apex script using Debug & System Log Console to find exceptions and execute Governors & Limits
• Worked on standard and custom S-objects on the Salesforce.com (SFDC) with a deep intent to meet the requirements and enhancements to the existing system architecture.
• Implemented Single Sign-On with SAML on force.com
• Worked on web UI Technologies Angular JS, JQuery, Java Script, HTML5, Ajax, and CSS.
• Used Visualforce Templates & Placeholders to encapsulate page elements, reused across Visual force pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Animated client-side user interface elements on a visual Force page using JQuery.
• Used Force.com web services API to create, update, retrieve & delete data from SOAP web service with java
• Experience in building new apps with the Lighting App Builder and Lightning components.
• Added Lightning Component to Lighting Pages and Record Pages.
• Used ANT script for manual deployments and used CICD with Jenkins for automated deployment.
• Worked in GIT version control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
• Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
• Used Data Loader from command line and to upload attachments, documents to SalesForce.com and for Bulk apex operations.
• Creating user interface pages depending on the requirement using JavaScript, Json, Ajax, angular.js, html, bootstrap and CSS.
• Used Informatica Cloud Data Loader for passing data, Database to Flat files, Flat Files to Databases, Databases to Databases
• Used QXchange to integrate and manage large volumes of data from the systems.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Salesforce Consultant

Confidential - Cincinnati, OH

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities
• Designed various types Email templates for auto response to customers
• Participated in the training sessions provided by the Salesforce team and support end users

Environment: Salesforce.com Setup Builder, Data Loader, force.com IDE, Microsoft Office

Salesforce Developer

Confidential - San Jose, CA

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto - Response Rules for automating business logic.
• Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects.
• Used Lightning process builder for visualizing and creating automated business processes.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Used Data loader to load the records on to the force.com platform.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Salesforce Developer

Confidential - Tampa, FL

Responsibilities:

• Interacted with business users/analyst and prepared technical design documents based out of the requirements.
• Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and Used BitBucket for code repository.
• Worked in converting existing Application to force.com applications and used the Debug Log and System Log Console to catch exceptions.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Integrated external applications with Salesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Performed UAT cleanup using some scripts and Data Loader.
• Integrated PokitDok with Salesforce instance through DataPower by making Asynchronous Calls using REST API.
• Worked with salesforce Process Builder and consolidated existing workflow rules with process builder.
• Used Apex Data Loader mapped data sources and loaded data into Call Center application.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
• Written several SOQL& SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Performed unit testing for every written code and always wrote test methods with code coverage of 75% minimum.
• Migrated code from Sandbox to QA and QA to Production using cascade tool.
• Used JIRA Agile for project management and bug tracking.

Environment: Salesforce Unlimited Edition, Apex, Visualforce Pages, BitBucket, JIRA, Eclipse IDE, Dream Factory Utilities(Cascade), Workbench, DataLoader, SOAP, WSDL, REST, PokitDok, Process Builder, JIRA, Workflow, Health Cloud.