SUMMARY:

• Around 4 years of experience on salesfocr.com involves on Configurations, Customizations, integration with external systems, deployment, lightning design system, creating lightning components as Administrator and Developer.
• Strong Experience in Developing client specific solutions using Apex classes, Triggers, Controllers & Controller Extensions, Components, Test Methods.
• Analyzed Sales, Marketing, Customer Service and Support business processes used by salesforce.com customers and recommended ways to improve their processes using Salesforce.com.
• Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field - Level Dependencies, Approval Processes.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard,
• Experience on implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, Test Methods, and writing SOQL and SOSL queries and working with Force.com IDE.
• Have exposure in Customer Portal and Self -Service Portal.
• Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Changeset migration code and configuration from the Dev sandbox to Production.
• Having experience with SOAP API and Rest API integrating with external systems.
• Experience in building reusable UIcomponents and pages with Lightning component framework.
• Using Lightning Experience created Summary reports, Matrix reports, Charts and Dashboards for better interaction of sales reps using SF1 mobile app
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Have end to end knowledge on Agile Methodology, worked with Scrum Masters, IM PMs on requirements.
• Strong Knowledge in implementing Design Patterns (Creational, Structural, Behavioral).
• Experience in developing an integrated Quality Management system on Salesforce.com Platform.
• Efficient in implementing Partner or Customer Communities modules of Salesforce.
• Experience in Batch Apex and Schedule Apex Development.
• Extensive Experience in data migration and integration using Data Loader Utility.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM,Apex classes, controllers and extensions, Visual Force Page, SOQL, SOSL, Apex, Triggers, SOAP API, REST API, Lightning Components, Sales Cloud, Service Cloud, Marketo tool, Administration

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools: Apex Data Loader, Connect Outlook, Force.com IDE (Eclipse)

Languages: Apex, Java, PHP with My SQL database.

Eclipse, Force.com Eclipse IDE plug: in,MavensMate with Sublime Text

Operating System: Windows XP, Windows Vista, and Window 7

CAREER PROGRESSION:

Confidential, Los Angeles, CA

Salesforce Administrator /Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle(SDLC) including analysis, requirement engineering, architecture design, development, enhancements and testing.
• Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records. Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device
• Worked on validation rules, workflows, approval processes and developer User Interface through Lightning Component.
• Hands on experience on salesforce packages and Lightning. Implement salesforce lightning components for small set of users within the organizations.
• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles,
• Created Permission sets to give access to the new users based on the roles that are migrated to SFDC from DIW system without impacting the current users and profiles.
• Interacted with business users to understand the requirements and to come up with the POC.
• Managed the case team activities and been part of the production support.
• Provided resolution for high priority cases without impacting the SLA’s.
• Worked on change requests and Enhancements as required.
• Good working experience in SSO and on Communities.
• Created Custom Report types as required by the Sales, marketing and technical users.
• Developed and configured various Custom Reports and Report folders as per user criteria.
• Mapped the roles of DIW system with the existing GLOBALFOUNDRIES system and have designed the role hierarchy without impacting the current system.
• Created Sharing rules, Validation rules and Approval process and other out of the box features.
• Implemented work flow rule out bound messages to sync data with the Open text and Swift systems.
• Designed Custom formulae fields, Work flow field updates, field dependencies and email generation as per the application requirements.
• Created Page layouts, Picklists and Record types as per the business requirements.
• Created user required queues and Groups as required by the project needs.
• Defined Master-Detail, Lookup and Junction objects to establish the relationship between the objects.
• Customized Page Layouts as per the custom objects depending upon user roles and groups.
• Developed Visual force pages based on the business requirements.
• Developed Apex classes, Controllers and Triggers to apply the business logic and to perform the database events.
• Developed custom web services to integrate the GLOBALFOUNDRIES system with the PRTS system.
• Implemented SFDC to google doc’s integration.
• Participated in Code walk through and suggested best practices to be implemented where ever required.
• Testing to ensure the solution works and End user training
• Have played a key role in Data migration activities from DIW to SFDC system.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations using SVN and Jitter bit

Environment: Salesforce.com platform, Apex, Web services API, Visual Force Pages, Controllers, CSS, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, Windows XP, Sales Cloud.

Confidential, Pittsburg -PA

Salesforce Developer/Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visual force, force.com API, and web services.
• Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings
• To segregate the requirements in to Configuration or Development tasks
• Developed Triggers for applying the business logic on Database events
• Designed front-end pages with Apex and Visual Force
• Designed and developed Workflow rules and Validation Rules.
• Customized the Customer search screen using SOSL & Visual Force Pages
• Participated in code walk-thru and reviews
• Implemented Approval Processes
• Performed Unit Testing & Performance testing in Dev
• Salesforce to Outlook Integration.
• Customized of invoice forms using Record Types.
• Customized the Invoice Receipt Layout and Invoice Payment receipt Layout to be able to receive the information from Invoice and payments
• Testing to ensure the solution works and End user training
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Sales Cloud, Service Cloud.

Confidential

Salesforce Administrator /Developer

Responsibilities:

• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Daily administration and support including but not limited to Managing multiple user setups, profiles and roles, customization of objects, fields, record types, page layouts and validations.
• Managed page layouts, fields, and system interface/capabilities.
• Created and managed Workflow Rules, Field Updates and E-mail Alerts.
• Created different Custom objects, Formula Fields, Custom fields for various business needs.
• Experienced in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Customized Reports to track usage for productivity and performance of business centers and their vTigersales teams.
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
• Developed scripts to load forecast data from salesforce.com.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Worked with Security like sharing model, data structures, data modeling, & database schema is required.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues.
• Worked on writing batch classes for the data migration between custom object partner on to a standard object Account.
• Experience in writing triggers based on business requirement. Also experience with trigger handlers.
• Worked on visualforce pages, standard and custom controllers with extensions.

Environment: Saleforce.com platform, Sales cloud, Force.com IDE, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro