SUMMARY:

• An accomplished, hands - on IT Infrastructure Management Professional with expertise in strategic planning, staff management, and overall information technology management to ensure seamless and continued operations in a dynamic, highly available environment.
• A results driven leader with extensive experience in leading business teams in improving consistency, reliability, versatility, functionality, and performance of any IT environment.
• Possesses excellent communications skills, substantial industry knowledge and a track record of outstanding problem solving skills.

PROFESSIONAL EXPERIENCE:

Confidential

IT Coordinator

Responsibilities:

• Managed several projects from conception, RFQ creation, vendor bidding and negotiation, to final selection and implementation. Examples include a Sharepoint GUI upgrade with a strict deadline and MSP migration project in which implementation consisted of a physical data center migration with zero downtime, a service desk transition and knowledge transfer, and the implementation of a new ticket system in coordination with the international corporate office.
• Coordinated efforts between local third party experts, the international corporate IT team, and an international third party team to migrate the local AD domain, Exchange servers, Lync servers, Sharepoint servers and sites, security, and storage solutions to the global corporate domain and Office365.
• Acted as Project Manager in the migration of the Sharepoint servers and sites to the corporate domain.
• Reviewed local infrastructure and presented several options for the enhancement of the network and DR.
• Worked with several vendors to implement selected new technology including servers, storage solutions, and telecom options.
• Implemented an IT Focus Group that consisted of several executives across the organization, including the CEO and Director of HR, to reduce tensions between IT and the rest of the organization, as well as provide the business more opportunity for involvement in the direction of IT initiatives.

Confidential

IT Infrastructure Manager

Responsibilities:

• Implemented Office365 features including migrating Kerio Mailserver to hosted Office365 Exchange mail, deployed Office365 applications across the organization, and implemented Skype for Business interoffice communication platform hosted on Office 365 for all users.
• Implemented Secure Single Sign On availability between the local AD domain and Azure Active Directory for use with Office 365 and Skype for Business, easing user access and enhancing interoffice communication.
• Supported all LAN/WAN operations. Increased network performance by rewiring of the entire office from CAT3 to CAT6 cabling, and upgrading and maintaining all network equipment including routers, switches, and firewalls.
• Reduced risk and increased server availability by creating a Hyper-V failover cluster, and converting over 40 physical servers to virtual servers in a highly available environment.
• Envisioned, designed, and implemented a disaster recovery plan consisting of multiple fail stages and offsite recovery options.
• Created and led a Business Continuity Team consisting of representatives from all departments to create a plan for the continuation of operations across the organization in the event of any hardship.
• Developed product lifecycle policies for all IT hardware and software packages, including Microsoft Office, SQL Server, Windows Server, Microsoft Dynamics, Adobe products, Visual Studio, and many more.
• Created and adhered to a departmental budget, overseeing purchasing, inventory, and invoice submission.
• Participated in a “Service Leadership Champion” group, which included representatives from across the company and reviewed all customer interactions in order to refine our processes, improve customer experiences, and verify the IT strategy was in line with business objectives.
• Participated in the “IT Steering Committee,” which consisted of Director and C-level executives meeting biweekly to discuss current IT projects and determine the direction IT would take in the future.
• Improved availability, reduced costs, and increased functionality by implemented globally available secure VPN, FTP, and IIS hosted websites, and converting the telecom system from POTS to VOIP.

Confidential

IT Consultant

Responsibilities:

• Led a team of technicians in the implementation of a company-wide, multi-site network overhaul including new hardware and software, a completely new backup strategy, and end user training.
• Created, implemented, and tested Disaster Recovery plans for multiple companies.
• Maintained a local infrastructure for client web hosting, and assisted in the design and implementation of those websites.
• Deployed multiple mail servers including Microsoft Exchange, Mercury, and Kerio software packages.
• Maintained Active Directory, DNS, DHCP, Group Policy, and many other network wide services for multiple customers.
• Served as a primary contact for issue resolution to dozens of companies, for every IT related issue ranging from simple desktop support to large scale server failures.