SUMMARY:

• Strong Business Analysis, Reporting and Requirements, background and knowledge
• Performed Data Analysis, Requirements Gathering, ETL, Data Modeling, Data Analytics and End - user Training
• Experienced in performing Metrics Reporting, Business Object, Management Reporting, Data warehouse
• Disaster recovery and Business Continuity experience, resourceful problem-solver proficient in risk mitigation and project cost expectations
• Performed Smoke Testing, Functional Testing, Integration Testing, System Testing, Regression Testing, Performance Testing, Network/Configuration Testing, User Acceptance Testing, Web-Based Testing and Security Testing
• In depth knowledge of QA/Test Principles, Methodologies and Techniques in regards to Black Box, Gray Box and White Box testing
• Strong Analysis, Issue, Risk Mitigation and Testing background and knowledge in PCI, P2P Data Encryption & Tokenization, EMV and HIPPA
• Performed the White Box and Black Box testing for functionality and structural flow of an application
• Performed Manual and Exploratory Testing for web-based applications
• Experienced in bug reporting tools like Bugzilla, Test Director and Quality Center and Team Foundation
• Experienced in test automation using various interactive tools such as WinRunner, LoadRunner and QTP
• Experienced in Testing Database Applications of RDBMS in ORACLE 7.x/8.x/9.x.and SQL Server - in depth experience in SQL and PL/SQL
• Strong ETL, Data Warehouse, Web Services knowledge and background
• Experienced in UNIX commands and Shell Scripting
• Experienced in full Software Development Life Cycle (SDLC), QA Life Cycle, Methodologies and Validations to ensure the Quality Assurance Control
• Strong experience in creating BRD/FRD and other Technical documentation
• Worked in formalized as well as ad-hoc process environments
• Experienced in establishing and maintaining third-party and vendor relationships
• Experienced in recommending improvements, revisions and enhancements to Project Managers, Programmers as well as System Analysts throughout Project process
• Very Good Experience in working with Agile/Scrum and Waterfall Methodologies
• Accustomed to organization specific software quality initiatives and SEI/CMM Level 5 practice requirements
• Strong Quality Assurance and Testing background, with a Master’s degree in Computer Information Systems
• Experience and knowledge performing various roles such as for more than 10 years QA Analyst, Business Analyst and Project Manager
• Analyzed Business Specifications developed Test Plans, Test Cases and executed them
• Excellent team player with strong interpersonal, communication, technical, analytical and organizational skills
• Participate in monthly compliance meetings as department Ambassador of Compliance

TECHNICAL SKILLS:

Applications/Utilities: Microsoft Office, Microsoft Project, Visio, SharePoint, Access, Toad, JIRA, Confluence, Visio, Quality Center, HP ALM, Test Director, UML, LoadRunner, QTP, TFS, Rational ClearQuest, Rational ClearCase, Double Take (data cleansing tool), EditPlus, UltraEdit, Putty, KRONOS, PMS, CMS, LMS, Infogensis (POS)

Languages/Applications: PL/SQL, COBOL, C, MVS/JCL, TSO, C-LIST, GML Script, Clarity, Ecash, gForge, Enterprise Pharmacy System (EPS), IIS, JAVA, ASP.NET

Applications/Utilities: Operating Systems Microsoft, DOS, UNIX, MAC, Mainframe, AS400/iSeries

Casino Management Solutions: Bally’s ACSC, IGT Advantage, SAS

ETL Tool/Data Warehousing: Business Object Data Integrator (BODI XI), Ardent Data Stage, SQL* Loader

Enterprise Resource Planning (ERP): PeopleSoft Financials 8x, PeopleSoft HRM, Soloman Financials

Databases: Oracle 8x/9x, 10x, SQL Server 2008, WINSQL, MYSQL, Sybase, DB2, FOCUS, TeraData

Reporting Tools: Crystal Report, Business Objects, SSRS, MicroStrategy

Internet Technologies: HTML, XML, SOAP UI

Methodologies: Kanban, Agile, Waterfall, SCRUM

PROFESSIONAL EXPERIENCE:

BI Data Analyst

Confidential

Responsibilities:

• Analyze health management programs including: data collection and validation of financials, pharmacy, claims, clinical, provider and member data for Medicaid (CHIP, TANF and SSI)
• Perform data cleansing and data reconciliation analysis, trend analysis in various functional areas of healthcare
• Create, validate and distribute complex financial and statistical reports
• Research and recommend cost-savings initiatives to management
• Analyze and produce reports for senior management as well as other internal and external clients
• Gather and interpret business requirements and monitor data trends to identify issues

Quality Assurance Manager

Confidential

Responsibilities:

• Manage and provide guidance to QA Analysts
• Work with remote and on-site developers to establish testing resources
• Provide Hands-on QA testing
• Research, evaluate and recommend QA testing tools
• Implement and streamline QA processes / standard operating procedures
• Develop and streamline QA documentation process to ensure PCI compliance
• Produce testing strategy documents for projects and various departments
• Develop QA quarterly turnover release plans
• Plan and conduct performance employee reviews and performance improvement plans
• Responsible for implementing defect management process
• Develop on-boarding QA process and resource planning (hardware, software, staffing)
• Prepare and participate in Leadership Review Meetings
• Work with various management teams to prepare and deliver analysis of QA testing efforts and metrics

Sr. Business Systems Analyst

Confidential

Responsibilities:

• Provide project estimates, develop, analysis, resource management and obtain sign off on testing activities
• Gather, analyze and document business requirements and project scope
• Conduct and plan UAT and project signoff, project liaison
• Coordinate and lead project kick-off meetings

Quality Assurance Analyst

Confidential

Responsibilities:

• Prepare test plans, test scripts and test scenarios in Agile / Waterfall environment for various projects utilizing black box testing for .net, web-based and iSeries applications.
• Prepare and maintain issues / defects and escalation processes
• Develop and obtain sign off on QA Test Plans
• QA Lab set-up and testing (slot machines, embosser)
• Develop QA project release documentation
• Develop, manage & maintain partner relationships
• Proactively identify software issues, escalate, and actively participate in the problem/resolution process
• Communicate issues to QA Managers, Project Managers, and Installation Engineers
• Identify and confirm software bugs and drive escalation and resolution efforts
• Provide End User Training on changes
• Quickly respond to support requests
• Accurately estimate project tasks
• Collaborate with other team members to overcome obstacles and roadblocks
• Communicate status of all task priorities including time remaining and expected delivery

Sr. Business Systems Analyst

Confidential

Responsibilities:

• Prepare and maintain issue logs and escalate to management
• Analyze project needs, locate and assign resources (local and offshore)
• Provide technical support and training to end users
• Coordinate Projects and Project Upgrades for business needs and UAT
• Liaison between end users and software development / enhancement
• Recommend process and product improvements
• Prepare Functional Business Requirement Documents and User Stories/Use Cases
• Conduct interviews with project business owners/stakeholders to gather project requirements and scope
• Assist management with project timelines and completions
• Develop project timelines, completion and project close-out documentation

Confidential

Business System Analyst / Project Management / QA

Responsibilities:

• Conduct Business Requirements and Analysis
• Manage Projects and Project Upgrades using Agile Methodology
• Act as Liaison between end users and software development /enhancement
• Recommend process and product improvements
• Coordinate with management on daily and weekly reports
• Coordinate and assist in project development and project milestones
• Prepare and maintain project timelines and budget projections using MS Project and Excel
• Participate in Requirements Review Walkthrough and project sign off
• Prepare Business, Technical, and Functional Requirements documentation
• Support and provided testing execution activities: test cases execution, defect management, UAT readiness utilizing Oracle PeopleSoft Financials, SOAP UI and Selenium for various applications

Confidential

QA Analyst - Lead

Responsibilities:

• Develop, prepare and review test plans, test strategies, test scope, and test summaries for various projects and applications for various Casino applications and projects via AS400 (iSeries); slot machine testing and set-up
• Conduct Risk analysis, managed and tracked defects
• Developed QA templates for logging test plans and test scripts
• Interact with Vendors on product requirements and specifications

Software Quality Engineer

Confidential

Responsibilities:

• Develop, prepare and review test plans, test strategies, test scope and assessments, and test summaries for various projects and applications at MGM Mirage
• Risk assessment for Regulatory Compliance (GCB, PCI and PII)
• Served as Lead for Infrastructure Vertical, managing offshore QA Testers
• Test web-based applications including Hotel, Golf, Poker and Restaurant Reservations; and Players Club promotions
• Perform Regression, Functional, Performance and Integration testing

Confidential

Software Test Engineer II/QA

Responsibilities:

• Software testing of client server, distributed and web-based applications and projects
• Managed and review test cases for remote and offshore test teams
• Develop, prepare and review test plans, test strategies, test cases, and test summaries for various projects
• Develop installation scripts for UAT and production deployment/release
• Conduct quality walk-throughs, reviews, and testing sign-offs
• Audit the quality of project turn-over reports
• Develop/write SQL queries/scripts to verify and validate data for the data mart/mining databases
• Extract, Transfer, and Load (ETL) data in various into database tables ensuring successful data loading
• Analyze, define and document issues and defects discovered during testing
• Provide business/project analysis for Business Intelligence reports and data

Confidential

Project Manager/Consultant

Responsibilities:

• Responsible for employees scheduling, coordinating and managing contracts, permits, submittals, change orders, operation manuals, request for information, ordering of materials, blueprints and take-offs assistance, health and safety documents for plumbing projects
• Communicate with contractors, suppliers/vendors, owners, and architects about contract-related matters and orders
• Prepare weekly time sheets for submittal to accountant