SUMMARY:

• Performance - focused critical business driver specializing in PMO Architecture, process governance, risk, solutions development lifecycle, quality assurance and end-to-end delivery. Proven career success achieving business goals and facilitating continuous improvement through effective leadership of multi-faceted, high-impact projects/programs.
• Agility in changing environments, both Corporate and Defense Contracts, and breadth of expertise comprising program and project management for Business and IT, software QA, network stability, business continuity, disaster recovery, regulatory compliance, risk & controls, vendor management, and environmental management.

PROFESSIONAL OVERVIEW:

Confidential, Ellenton, Florida

Director, Business Operations

Responsibilities:

• Design and integrate Project Management Best Practices, establish Directive PMO, and Business Processes for Florida Real Estate Company expanding nationally.
• Design and Implement all standardized processes throughout the Property Assessment, Acquisition, Renovation, Quality, and Retail Listing lifecycle(s).
• Direct reorganization of Corporate Back Office, Research and Development, Construction, Property Management, Local and Regional Hiring Strategy, and Portfolio departments.

Confidential, Florida

IT Program Manager

Responsibilities:

• Disney Enterprise Technology - Program Manager, F5 Load Balancer Stability Program
• Track and manage software lifecycles and Disney Certification of engineering hotfixes to inventory of Corporate and Parks/Resorts jurisdiction F5 and Confidential Load Balancers. APM (Access Policy Managers), GTM (Global Traffic Managers), LTM (Local Traffic Managers), vCMP (virtual guests), Viprion chassis (multi-slot chassis housing 4 blades), and Confidential 11503s.
• Work with Application Owners supported by load balancers to provide awareness via Network Maintenance Notifications and coordinate and schedule Quality Assurance test cycles during blackout windows.
• Ensure PCI and TLS1.2 security compliance across estate, lead matrixed organization of ATOS engineers, respond to incidents, represent changes in Change Board (CAB) calls, forecast/schedule changes around blackout windows, report status and roadblocks to executives weekly.
• Negotiated and developed new SOP standard for Network Changes. Parks/Resorts CAB Pre-Authorizations and Corporate Pre-Approvals (including a ServiceNow template structure for Description, Change Plan, Test Plan, Backout Plan, Work Notes, generation of Implementation and Validation tasks for application support teams, and methodology).

Confidential, Ellenton Florida

Business Program Manager

Responsibilities:

• Design and integrate Project Management Best Practices.
• Design and Implement all standardized processes throughout the Property Assessment, Acquisition, Renovation, Quality, and Retail Listing lifecycle(s).
• Establish Directive PMO, and Business Processes for Florida Real Estate Company expanding nationally.
• Direct reorganization of Corporate Back Office, Research and Development, Construction, Property Management, Local and Regional Hiring Strategy, and Portfolio departments.

Confidential, Nashville Tennessee

Director | Senior Project Manager

Responsibilities:

• Senior Project Manager for data centers in Americas Region. Owned runbook plan & build for infrastructure teams performing power-downs of key buildings and data centers on annual cadence for electrical and switchboard maintenance.
• Executed network isolations, redundancy & failover tests, and test System Recovery Plans (SRPs). Facilitated infrastructure teams by providing planning and oversight, incl Sybase/Oracle DB teams, Wintel & Samurai teams, SAN/NAS (Storage: EMC and NetApp subcontractors), Confidential & Fujitsu (Cabling and Servers), Lexmark (Print), Computacenter (Desktop), Network Operations.
• Addressed needs of global and regional business heads as liaison, ensuring business continuity during scheduled blackout periods. Established/implemented process, governance, technical standards, and risk controls.
• Headed group technology location strategy for Nashville hub as Risk, Nashville Site Manager, encompassing space & seating planning, representation, senior-level new hire recruiting, people supervision-related regulatory issues, and information sharing.
• Global Program Manager: Developed Management System for, and led, Green IT Program; environmental management and human rights program for Group Technology’s regulatory and audit compliance with ISO 14001.
• Directed Infrastructure Services (IS) Controls Improvement & Modernization Program, involving IS technical standards and IS Engineering’s migration to new development standards using Engineering Functional Process (EFP) within a centralized JIRA portal instance SDLC framework.
• Hiring manager for Infrastructure Services Risk, partnered with vendor management from client-side, with MSP for HR/Recruiting services, preferred vendors for retired military IT support, and VOPs Cognizant and Synechron.

Confidential, Nashville, Tennessee

Senior Manager, PMO

Responsibilities:

• Enhanced the Center of Excellence Team’s reputation, facilitating a perception shift from siloed intake and delivery functions to a value-added services group with strategy for estimations, intake, change, backlog and delivery in an Agile/SCRUM environment; fostered buy-in from peers/stakeholders based on team delivery performance. Defined, implemented, and supported enterprise intake and delivery strategy.
• Principal hiring manager for 300+ resource international SQA organization. Worked with Vendor Management as customer for VOPs Infosys and Synechron, incl travel to QA vendor locations in Pune India, Hong Kong and Manila Philippines to interview, build and coordinate offshore contract and FTE teams.
• Facilitated successes, capacities, and scalability for globally-distributed, 310-person SQA team with strategy for centralized data staging, environmental stub/live switches, test harness self-serve initiatives, and automated test suite development based on user story analysis.