SUMMARY:

• Around 7+ years of experience in all phases of Software Development Life Cycle (SDLC) and 4+ on Salesforce.com development and administration, which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects.
• Experience in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules
• Experience in Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders and report extractions to various formats.
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, Web Service and had achieved complex business requirements.
• Well versed in analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Experience in developing client-specific solutions on Force.com platform using Triggers, Apex Classes, Controllers, Standard Controller, Controller Extensions and Visualforce, SOQL, SOSL and handling Apex Governor limits to achieve complex business functionality.
• Extensive experience in data migration and integration using Apex Data Loader.
• Excellent Experience in using SOAP and REST API in integrating SalesForce to other applications.
• Strong knowledge on integration of salesforce to Informatica.(ETL)
• Excellent Knowledge on SOQL and SOSL.
• Excellent Knowledge on Lightning App Builder.
• Experienced working on Lightening components.
• Good command in designing & developing dynamic web content using HTML, XML, JavaScript, JSON and other web development tools/technologies.
• Knowledge on Wave Analytics.
• Experience in providing production support, analyzing the cause and fixing it.
• Possess good analytical, de-bugging and documentation skills.
• Excellent knowledge on using ANT tool.
• Excellent knowledge on salesforce deployment using Metadata API, Change Set.
• Strong knowledge of sales, marketing, service and support automation.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment

TECHNICAL SKILLS:

Sales force.com Technologies: Standard /Custom Objects, Workflows & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Workflow Rules, Validation, Record Type, Role Hierarchy, Page Layouts, Dashboards, Force.com IDE., Lightening components.

Tools & Technologies: Force.com Explorer, Force.com Data Loader, Informatica, Force.com Excel Connector, Force.com Platform (Sandbox and Production), App Exchange Applications.

Web Technologies: Web Services, HTML, DHTML, CSS, XML, Java Script,.

Languages: Java J2SE, C, C++, APEX, SQL,.

Office Tools: MS Excel, MS Word, MS Powerpoint, MS Project, MS Outlook, MS SharePoint and MS Visio

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX, IOS, MAC.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX.

Salesforce Developer

Responsibilities:

• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Developed and deployed workflows and approval processes for opportunities, leads and products.
• Implemented Field Level Security for sensitive data holder fields.
• Worked with functional leads to transform and develop new requirements into design, implementation.
• Involved in data migration and integration using Apex Data Loader.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working with Salesforce.com sandbox and production environments.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Developed Visualforce pages using Lightening Design system.
• Used many Lightening components like Grid, Button group, Cards and Tiles.
• Created static and dynamic pages using Lightening components.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Developed different Visualforce Pages to suit the needs of the application using different Visualforce components. Developed user interface using Visualforce and Apex.
• Configured Connected App to Integrate Salesforce.com with two External JAVA Applications to capture Accounts, Contacts and Leads (Web-to-Lead implementation) using REST API.
• Developed fully functional JAVA Application to connect to SalesForce.com and executed transactions.
• Integrated the Web Services to post the data from SalesForce.com to External System.
• Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing and UAT Environment.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Confidential, Jacksonville, FL

Salesforce Developer/Admin

Responsibilities:

• Maintain consistency between territory management application and SFDC accounts and leads, assuring all sales people are assigned the correct accounts and leads.
• Worked on Salesforce.com Application setup activities and customized the Job- science to match the functional needs of the organization.
• Designed and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts to suit the needs of the application.
• Created custom reports for sales manager and executives.
• Admix with business users to revise and renew Software System Requirements, Business Process Requirements.
• Skilled on Case Management, captured cases from the company's website and customer emails.
• Designed workflow rules and specify related tasks, time triggered tasks, email alerts, filed updates to enable business logic.
• Interacted with business operations, understand business model, involved in gathering requirements, communicated business process, and translated needs into salesforce terms.
• Developed Business documents for salesforce.com custom objects.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Migrated data from Oracle database to Salesforce database using Dataloader.io and completed the configurations which was in Oracle Application to Salesforce platform.
• Implemented Chatter, Chatter desktop , created public and private groups.
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Extensive experience in Apex/Visualforce development.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API ( WSDL, SOAP, REST)
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Used the Change Sets to deploy code between the Sandbox and Production environments for final implementations and prepared Deployment documents.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed product capabilities using Force.com, APEX, and Visualforce.

Confidential, San Jose, CA

Salesforce Admin/Developer

Responsibilities:

• Requirement generation by meeting with the business users.
• Create Change Request Document for monthly change releases.
• Created Record Types, Page Layouts, Fields, Reports and Dashboards.
• Implemented Email2Case for business users depending on the business user request.
• Worked on Assignment rules, Auto Response rules.
• Worked on Controlling and dependent picklist fields, formula fields.
• Created workflow rules, email alerts, field updates.
• Modified existing workflow depending on user request.
• Created Approval processes, Updated Approval processes, Re-Assign Approvers, Delegate Approval Process.
• Troubleshoot user problem requests.
• Troubleshoot access issues.
• Review impact analysis on new enhancements.
• Developed validation rules on Accounts, Opportunities, Custom objects.
• Change user roles for record visibility
• Troubleshoot record visibility for users.
• Solve Adhoc requests.
• Work with business user to attend PRM requests.
• Modify, delete records as per user requests.
• Involved with the team during org split changes.
• Prepare the RTP to the release record for deployment.
• Worked with Technical Architects to get the governance signoff.
• Document business user requirements.

Confidential, Milpitas, CA

Salesforce CRM Administrator

Responsibilities:

• Requirement generation by meeting with the customer interaction team.
• Involved in Salesforce.com application and customized apps to match the functional needs of the client.
• Migration of data from Microsoft Excel to Salesforce using Import Wizard.
• Created page layouts to organize fields, related list and other details on a record detail and edit page.
• Implemented Salesforce principles to create custom objects from pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields.
• Customized work flow implementation using SFDC standard objects such as Leads, Reports, Dashboard.
• Created Summary reports, matrix reports, and dashboards.
• Generate Web-To-Lead code and integrate on the website to track leads into salesforce.
• Worked with teams throughout the organization to improve their workflow and grow Salesforce with business needs.
• Developed validation rules to prevent bad data from being entered.
• Create workflow to update fields or send email alerts as appropriate.
• Setup new objects and implement appropriately to handle new business needs.
• Create new fields as needed.
• Worked on customizing the application using some Custom Objects and Record Types.
• Created Workflow rules to update the fields and sending emails based on the business rules.
• Generated Validation rules to validate the data entered by the user.
• Generated Standard Reports provided by Salesforce and scheduling the delivery through email to the business users.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Work with application teams to execute End to End test cases.

Confidential

Java Developer

Responsibilities:

• Involved in elaboration, construction phases and deployments of EAR files in the RUP process.
• Designed and Created Domain model and schema using Object oriented design / UML diagrams on RSA
• Developed the workflow interfaces using JSPs that are developed using Struts Tiles Layouts and the request processors using the Dispatch Action and Action.
• Developed the complete Exception module using the existing framework that embraces Struts, Java, JSP, JSTL, and Ajax.
• Created User Interface screens using HTML, DHTML, AJAX, CSS, Java script
• Configured plug in classes for the interfaces of struts with spring and to delegate controls to use MVC design pattern.
• Created Spring Interceptors to validate web service requests and enables notifications.
• Used RAD application development and configured external capabilities for various interfaces.
• Used Oracle database for SQL, PL/SQL scripts, stored procedures, functions, triggers, Oracle forms/Reports, Performance Tuning and Optimization.
• Worked on creating topics, queues and MDBs for communication by using WebSphere JMS.
• Unit tested all the classes using JUNIT at various class level and methods level.
• Worked on Installing and configured WebSphere Application Server.
• Made use of WINCVS for checkout and check in operations.

Confidential

Java Developer

Responsibilities:

• Implementing the J2EE design patterns like session facade, business delegate, value object pattern and Data access objects in the project.
• Designed and developed for the Presentation layer using JSP/Servlets and MVC type 2 Struts Frame work.
• Utilized struts1.2 features Tiles, Dyna forms, bean Utilsetc and Writing Action classes.
• Developed Session beans for search application.
• Writing JDBC programming to persist the data in Oracle database.
• Writing Test case to test the application.
• Deployed the beans on the Web Logic Application Server.
• Implemented Log4j for the debug and error logging purpose.

Environment: Java 1.4,J2EE, JSP 2.0, HTML, Java Script, JFC (Swing), JDBC, SQL, PL-SQL procedures, WebLogic Application Server 8.1, Oracle9i, Struts Frame work 1.2,Ant, JUnit, Log4j and Windows NT.

Confidential

UI Developer

Responsibilities:

• Responsible for design and development of web pages using HTML, CSS.
• Used Cascading Style Sheet (CSS) in web pages to separate presentation from structure.
• Validated input values to make sure that they will be accepted before they are submitted to the server.
• Defined text alignment, size, borders and many other typographic characteristics.
• Performed client-side validations using JavaScript.
• Designed, developed and updated User Interface Web Forms using CSS, Dreamweaver and JavaScript.
• Created Master Pages, CSS Styles Sheets and Integrated to Silver light with approval from Business Stake holders.
• Responsible for developing, editing, publishing and managing content on the external Web pages and internal layouts.

Environment: HTML, CSS, JavaScript, XML, XHTML, JQuery, AJAX, Firebug, SQL, Windows XP and MS Office.