OBJECTIVE:

To obtain a Sr. Business Systems Analyst/ Compliance Consultant position.

SUMMARY:

• A fifteen year track record of professional performance on deadline, multiple degrees, and a positive attitude.
• World class, top - tier, bleeding edge Disaster Recovery, Security, and GRC project consulting experience.
• Extensive consulting experience with Confidential, eBay, Confidential, Confidential, Visa, Confidential, Confidential, MS, and HP.
• Ten+ years of senior level analyst experience developing business and technical requirements for technology projects.
• Ten+ years complex systems analysis, design, development, and delivery experience in the technology industry.
• Extensive experience with best practices and standards including BCP, DRP, SOX, ISO, GxP, NIST, Agile, and ITIL.
• Ivy League writing, editing, interviewing, information security, and publishing training through Mizzou and Stanford.

TECHNICAL SKILLS:

LDRPS, SharePoint, Word, Excel, PowerPoint, Project, Visio, Microsoft Office, UNIX, Linux, Windows, Android, Mac OS X, iOS, iWork, Pages, Keynote, PKI, PGP, VIP, SEP, SCSP, NIDS, CCS, SIEM, SysLog, DLP, DNS, LDAP, NFS, SaaS, Salesforce, Siebel, SAP, Ventyx, Chatter, Jigsaw, MDM, Tableau, OmniGraffle, OmniPlan, EDI, ServiceNow, iPad, Box, iTunes, iPhone, iLife, Google Apps, Google Analytics, Confidential View, Omniture, EPIC, SOA, ZOHO, WebTrends, Documentum, Livelink, Vasont, Ruby, J2EE, JIRA, Rally, FrameMaker, RoboHELP, MediaWiki, Stellent, WebWorks, Disiller, CS5, HTML, XML, TeamSite, Flash, Java, Fireworks, Dreamweaver, JavaScript, HTML Help, JavaHelp, CSS, ASP, JSP, Javadoc, EJB, JDK, SDK, Explorer, Firefox, Safari, UML, RUP, ERwin, Eclipse, PeopleSoft, SQL, MySQL, JBuilder, TOAD, Photoshop, Illustrator, Paint Shop Pro, InDesign, EDMS, SurveyMonkey, Drupal, NovaManage, DeltaV, FileSite, DeskSite, ClearCase, VSS, PCVS, CVS, Captivate, Camtasia, NetMeeting, Nagios, ArcSight, QualysGuard, C++, API, SDK, and Splunk.

CONSULTING PROJECT EXPERIENCE:

Sr. Information Security Business Systems Analyst/ Consultant

Confidential, Mountain View, CA

Responsibilities:

• Work with Confidential, HP, and Accuvant to initiate, manage, and deliver 20 to 32 critical Security Service Transition projects and associated artifacts as a member of Confidential IS Architecture and Engineering team.
• Work with Confidential, HP, and Accuvant to complete Security Program gap analysis and review results.
• Draft and present new Security Service Transition requirements and process models to stakeholder teams.
• Draft, present, and deliver new PKI, PGP, VIP, SEP, SCSP, SafeNet/Luna, NIDS, Source Code Consolidation, WCF, CCS, SIEM, SysLog, DLP, TVM BRDs, process workflows, Web sites, and Configuration guides.
• Design and implement Service Acceptance and Executive Approval processes, workflows and project Web sites.
• Implement and continuously improve Security Services and systems standards, policies, and procedures.

Sr. IS Business Systems Analyst/ e-Discovery Response System PM/ Consultant

Confidential, Sunnyvale, CA

Responsibilities:

• As the Security BSA Lead and e-Discovery PM, worked with Legal project teams, e-Discovery team, Security, Engineering, iOS, iPhone, Mavericks, Law Enforcement and Security Response, IT, Marketing, and other teams to deliver IS team artifacts for Law Enforcement Response, Legal, and e-Discovery systems.
• Reviewed existing e-Discovery system requirements, performed DR gap analysis, facilitated requirements workshops, drafted new system BRDs, FRDs, use cases, specifications, and implemented new systems.
• Facilitated new Engineering and IT Support process definition workshops, assessed current processes, gathered Business and IT requirements, wrote new processes as needed, and revised existing support processes.
• Implemented, and continuously improved Security, DR, and IS e-Discovery system policies and procedures.
• Participated in three releases of business validation and issue resolution process during UAT, QA, and Go-Live.

Sr. Compliance Consultant/ IS Business Systems Analyst

Confidential, Oakland, CA

Responsibilities:

• As a member of the IS&C Team, acted as client’s internal information security consultant advising the organization of current information security, technologies, and regulatory compliance best practices.
• Worked with IS Management, Engineering, and IT groups to draft and implement company-wide DRP.
• Assisted in identifying, developing, implementing, and maintaining company-wide IS compliance processes.
• Worked with IS Management to define, draft, and implement new, compliant CM, IM, ITIL, SOX, RA, DR, BCP, BYOD, SSO, Cloud, and mobile information security standards, processes, policies, and procedures.
• Worked with team to introduce BYOD, SOX, Security Compliance programs policies, procedures and templates.
• Worked with Management, Engineering, Operations and IT to draft new SLM, SLA, OLA processes and policies.
• Wrote regulatory compliance business processes from scratch using cloud applications and repositories.

Sr. IS Business Systems Analyst/ Consultant

Confidential, San Francisco, CA

Responsibilities:

• Worked with business owners, users, and stakeholders to elicit, define, and implement client’s first generation PM Pilot requirements as a member of the Mobile Connect Pilot team and PG&E Pipeline Compliance effort.
• Drafted, delivered, and implemented first generation Mobile Connect requirements and artifacts including Business Process Design, Process Maps, BRDs, FRDs, Requirements Traceability Matrices, Use Cases, User Stories, QA Plans, UI Designs, Reports, Deployment Plans, and Functional Design documents.
• As system SME and liaison between the user community and the development, testing, training, and deployment teams, supported road show, trained users, performed UAT, and conducted design, test, and training reviews.

Sr. Business Process Analyst/ Consultant

Confidential, San Mateo, CA

Responsibilities:

• Worked with Executive Management, Engineering, and users to develop and deliver Confidential .com.
• Drafted and delivered Confidential .com platform requirements, use cases, mock ups, and associated artifacts.
• Worked with business and technical teams to map and design business processes, write business requirements, prepare specifications and use cases, and interpret business rules and requirements for implementation.
• Presented new use cases, site requirements, prototypes, and processes to stakeholder teams for adoption.

Sr. Business Process Analyst/ Project Lead

Confidential, Sunnyvale, CA

Responsibilities:

• As the IT SR Lead, worked with the Salesforce project team, IT, Sales, Marketing, Partners, vendors, and other global teams to deliver IT SR Agile artifacts for the company’s first 10,000+ user SFDC implementation.
• Facilitated new Engineering, IT, and Sales Support process definition workshops, assessed current processes, gathered Business and IT requirements, wrote new processes as needed, and revised existing support processes.
• Facilitated Business Continuity project team meetings and workshops designed to deliver first generation Salesforce Business Continuity requirements, test cases, and associated support and recovery processes.
• Worked with SFDC Implementation and BC project teams to perform gap analysis and assess processes.

Sr. Business Continuity Planner Consultant

Confidential, Palo Alto, CA

Responsibilities:

• Drafted and delivered first generation Global Support Services Business Continuity Plan and associated processes as a member of the new IT BCP Analyst team formed to support CIO’s Tier 1 BC Initiative.
• Worked with Management, GSS, Emerging Technologies, Global Technical Support, Service Delivery, Licensing, Renewals, and other teams to deliver company’s first BCP and associated support processes.
• Facilitated global GSS BCP Process Workshops, assessed current processes, gathered user requirements, wrote associated resumption strategies, and revised existing support processes for implementation.
• Worked with BCP and LOBs to assess and perform gap analysis on current O2C, Finance, and GSS processes.
• Facilitated LOB BCP workshops, conducted RAs and BIAs with each business unit to determine risks and criticality levels of their business processes, applications, and systems, and wrote associated TRPs and BRPs.

Sr. Business Continuity Planner/ DR Lead/ Consultant

Confidential, San Jose, CA

Responsibilities:

• Worked with Executive Management, IT, Engineering, HR, Finance, Facilities, Legal, Marketing, partners, and vendors to initiate, draft, develop, implement, maintain, and test company-wide BCP, ERP, CCP, and IIPP.
• Facilitated LOB BCP workshops, conducted RAs and BIAs with each business unit to determine risks and criticality levels of their business processes, applications, and systems, and wrote associated TRPs and BRPs.
• Defined, implemented, and continuously improved IT Security, DR, and IS policies and procedures.
• Managed overall IT disaster recovery plan and acted as the DR liaison to the company, auditors, and partners.
• Worked with Confidential, DirectTV, Amazon, Virgin Media, Service Operations, Architecture, Engineering, QA, IT and SPs to implement new IT DR resumption plans and processes for three global data centers.
• Worked with Engineering, IT, HR, Facilities, Finance, Training, and PM groups to facilitate and write new DR requirements, specifications, strategies, plans, security profiles, assessments, and resulting resumption plans.
• Worked with IS Management to define, draft, and implement new Security, User Change Management, ITIL, SOX, RA, DR, BCP, BYOD, SSO, Cloud, and mobile information security processes, policies, and procedures.
• Worked with Management, Engineering, Operations and IT to draft new SLM, SLA, OLA processes and policies.
• Wrote regulatory compliance business processes from scratch using cloud applications and repositories.
• Worked with helpdesk and IT staff to resolve change management, SOX, security and compliance requests.

Sr. Business Analyst 2009

Confidential, Fremont, CA

Responsibilities:

• Worked with global teams to produce FDA and cGMP compliant documentation for Confidential facility ERP and DRP.
• Worked with Quality, Manufacturing, Engineering, IT, PM, Automation, and Facilities to develop, write, review, edit, test, produce, present, and publish updated DR SOPs, batch records, plans, and associated EDMS libraries.
• Presented new DR SOPs and batch records to stakeholder teams for approval, publication, training, and implementation.

Sr. Business System Analyst 2008-2009

Confidential, South San Francisco, CA

Responsibilities:

• Worked with Lucentis team to architect and implement $800 million drug manufacturing facility DR processes.
• Worked with Exec. Management, Quality, Manufacturing, Engineering, IT, ES&H, PM, and other global teams to develop, write, review, produce, present, and publish initial DR SOPs, batch records, and training materials.
• Presented recovery processes, SOPs, and batch records to stakeholder teams for approval, training, and implementation.
• Designed and developed user training including course slides, notes, assessment tests, and training lab exercises.

Sr. Business Process Analyst

Confidential, San Francisco, CA

Responsibilities:

• Worked with Finance, IT, Engineering, Training, and PM groups to scope, write, and produce SFO’s first ERP system technical and functional requirements, technical specifications, use cases, and training materials.
• Wrote, edited, and designed ERP courseware including course slides, notes, tests, and training lab exercises.
• Wrote, edited, and designed user guides, training materials, and business rules from scratch for new systems users.