Telephony Engineer Resume Las Vegas, NV - Hire IT People

SUMMARY:

Solutions - oriented IT / Telephony Professional with proven success designing, implementing and integrating cost-effective, high performance technical solutions to meet challenging business needs.

AREAS OF EXPERTISE:

Avaya Contact Technology
AVAYA Call Management Service AVAYA G3R Maintenance
AVAYA 8700 Media Sever AVAYA Dialer
AVAYA G3R AVAYA IQ / Performance Center
AVAYA G450 Media Gateway AVAYA IQ / Performance
NTRO Networking ITIL Foundations
AVAYA One-X Communications
AVAYA IP-Agent
AVAYA Web Conferencing
AVAYA Call Vectoring
AVAYA Aura Messaging
AVAYA Dialer
AAYA One-X
NICE Call Recording
Aspect Communications

PROFESSIONAL EXPERIENCE:

Telephony Engineer

Confidential, Las Vegas, NV

Responsibilities:

Started AVAYA IP Agent for the business & created DR Disaster Plan for all the contact center's which include (Las Vegas, Glendale, Colorado Springs, and Maryland).
Perform all the MAC for the Las Vegas contact center Perform Avaya CMS call reporting for business.
Perform NICE call recording & admin support & maintenance & backup
Symon support
Polycom support
Setup and maintain AVAYA IQ / Performance call report.
Call Vectoring request / Projects within the contact centers.
Perform support of the Avaya Dialer and IVR.

Telephony Engineer

Confidential, Oklahoma City, OK

Responsibilities:

Support the Contact Center extensive knowledge of voice or data communications.
Perform MAC (Move and Change) within the Contact Center.
Perform Call Vectoring Request & complex Call Routing.
Perform Avaya (CMS) Call Management System (call reporting for the Business).
Duties AT&T Route-It request & Allocation Changes Ability to manage multiple taks & projects simultaneously.
Ability to make knowledgeable decisions.
Ability to interface well with business and vendors.
Contact Center and AAVAYA IVR experience and Avaya Dialer experience.
Voice communication engineering experience including TDM, VOIP, H3.23, and QoS.
Foster and deliver excellent customer service to the contact center & vendors, and by having positive attitude and professionalism.

Telephony Engineer

Confidential, Atlanta, GA

Responsibilities:

O a day basic responsible to manage / track the new Hires, ongoing HelpStar request, programming requests for internal & remote voice mail, interacts with all Confidential 's and Long Distance
Providers to ensure correct installations and adequate service for Confidential, home office, and remote locations.
Design and implement Telecom projects as assigned-this involves overseeing installation of circuits, negotiating wiring and equipment and engage with vendors to communication requirements, develop proposals and evaluate systems.
Analyze system and access capabilities to ensure the reds of the company is met.
Review vendor and billings to check for accuracy and fraud. as well as managing costs. Call-centers engineering and support.

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Telephony Engineer Resume

Las Vegas, NV

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