Salesforce Administrator Resume

SUMMARY:

Around 10+ years of professional Software Development Experience with strong analysis, desgining and programming skills including 3+ years of experience in Salesforce.com platform with proficiency as an Administrator.
Significant experience in working with customers, project managers and technical teams for securing & executing projects; proficient with Software Design Life Cycle(SDLC) including analysis, design, development, testing.
Experience in SAP ABAP.
Good business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
Implemented Security and Sharing rules at object, field and record levels for different users in the organization.
Have knowledge in implementing various advanced fields like Pick List, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Detail, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates& Email generation according to application reuirements.
Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Builder, Workflows, Reports, Dashboards, Tasks and Events
Designed various types of Email templates for auto response to customers.
Experience in migrated data to Salesforce.com from CSV exported files using Data Loader and design and develop a strategy for ongoing data cleansing and enhancement.
Assisted in developing training materials and system documentation.
Effective communicator with relationship management skills with the capability to relate to people at any level of service and management.
Experienced in interpreting business needs.
Excellent trouble shooting.
Good organizational skills and a fast learner with an ability to work under pressure with a high level of accuracy and achieve target results.

PROFESSIONAL EXPERIENCE:

Salesforce Administrator

Confidential

Responsibilities:

Part of the architecture team that designed the end-to-end solution architecture
Assisted the team by validating the architecture against the benefits and limitations of Salesforce platform
Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
Set up the ticketing system by configuring Cases, setting up case workflows and SLA reporting
Implemented Field Level Security for sensitive data holder fields
Created reports and dashboards based off requirements from the Analysts
Perform Data Export on weekly basis for data backup.
Developed various Custom Objects and defined lookup and master-detail relationships on the objects.
Maintain data cleanliness and accuracy by adding custom validation rules, and formulas.
Responsible for environment administration, change management and release management activities on salesforce platform.
Developed workflow rules, approval processes, email templates, and assignment rules.
Deploy the components from sandbox to production environment using Change Sets.
Developed custom objects, fields, tabs, page layouts, record types, users, profiles, and roles.
Developed and publish Web Services for external systems to integrate with Salesforce.
Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization
Performed day to day administrative tasks and addressing production support issues (unlocking/ re-setting passwords, modifying data, and creating ad hoc reports).
Maintained user roles, security, profiles, and workflow rules wherever necessary.
Assisted in creating a detailed documentation guideline for current and future users.
Customized Accounts, Contacts, Leads, Campaigns and Cases.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
Profile based permissions on fields and objects are enforced.
Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
Performed Data Migration from legacy system to Force.com with knowledge of Data Mapping.

Environment: Salesforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Page Layouts, Dashboards, Reports.

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