SUMMARY:

• A Highly motivated and organized professional with 11+ years of experience as an end - to-end Business Analyst, System Analysis, Project Coordination, Project Management, Release Management and Quality Assurance for Client/Server, GUI, Web-Based Applications and Mobile Applications in various Information Systems Projects.
• Strong Knowledge of Software-Development Life Cycle, including Requirements, Organizational Procedure, Work Flow Analysis, Design, Testing and Release as per Waterfall, RUP and Agile Scrum Software Development Framework.
• Experience in business requirement gathering techniques like interviewing, questionnaires, brainstorming, JAD session, story grooming, and focus group methods.
• Excellent skills in writing Business Requirements Document (BRD), Functional Specification Document (FSD), Use Cases, and Product Backlog with User Story and detailed Acceptance Criteria.
• Expertise at developing Quality Assurance (QA) Test Plans, Test Case, Test Script, Test Schedules, defining testing strategies, executing test plans and data mapping.
• Extensive experience in Business Process Reengineering (BPR) and Business Process Redesign.
• Proficient with Microsoft Project, Microsoft Office, Visio, Clarity, PeopleSoft, TFS, Version One, Rally, and Service Now to manage schedules, deadlines, resources, budget, staff, employees, product backlog, and change request. Ability to effectively coordinate with different teams, and analyze project scope.
• Experience in working with cross-functional groups, different levels of management and liaison between system users, training management, policy group, company management, development team, different vendor management, and integration project team.
• Proven ability to work independently as well as in sprint team-environment.
• Excellent problem-solving skills and proficient in managing teams located at diverse locations. (Onshore and Offshore.)
• Excellent interpersonal, time management and team building skills, effective communication and presentation skills, sound judgment and effective negotiating skill.

TECHNICAL SKILLS:

Methodologies: Agile Scrum, RUP, SDLC, UML, Waterfall.

Tool: TFS, Smart Sheet, Version One, Rational Requisite Pro, Rational Rose, Clarity, Service Now, Quality Center (QC), PeopleSoft, A2i, SAS, Minitab, Mainframe Eligibility System, On Time, Doors, Rally, Salesforce.

MS Office:: MS Word, MS Access, MS Excel, MS PowerPoint, MS Visio, MS Project

Operating System:: Windows, UNIX, iOS.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business System Analyst

Responsibilities:

• Prepare and manage Affordable Care Act Phase 2 Project Work Plan in MS Project by coordinating with all the stakeholders.
• Prepare and maintain the schedule of Affordable Care Act Phase 2 Business Requirement Document Review Session with Vendor, Product Owner, and Business Analyst and distribute to all the stakeholders, policy representative and subject matter expert.
• Complete and escalate the Project Activities to complete on time with the support staff, policy and training representatives, other agencies and external partners including contractors/vendors, government agencies and community partners.
• Publish and distribute weekly/biweekly status report (ACA Phase 2 BRD % Completion Report, ACA Phase 2 Testing and Defect Status Report, ACA Snapshot Report, BRD Review Schedule ) for different phases of the project to various Stakeholder and Project Team.
• Work on Medical Assistance, Nutrition Assistance and Cash Assistance program for analyzing the business process and transfer them into Process flow diagram and gather the new business requirement and prepare the Business Requirement Documents and Use Cases.
• Prepare Test Scenarios based on Business Requirement Document and conduct testing and report defects to the development group.
• Participate in all project meetings and project activities and take action as needed.
• Prepare project documentation (RACI, Communication Plan, Project Issue Log, Risk Management Plan, Change Management Plan, Documentation and Invoicing Status Matrix, Salesforce Milestone and Task Status Matrix etc.) for all the projects related to Salesforce Initiative across all the divisions of DES.
• Manage Salesforce Migration Project and Enterprise Project Management Office for maintaining Project Governance, Project Standard, Stakeholder Communication, SharePoint Maintenance, Program Status Meeting Facilitation, DTS - API Meeting Facilitation, Security Requirement Meeting Facilitation, Preparation of Meeting Agenda-Minutes, Vendor Management, Vendor Communication, Tracking Project Deliverables Status, and Tracking Project Deliverables Time Line etc.

Confidential, Phoenix, AZ

Business System Analyst

Responsibilities:

• Prepare ‘Project Charter’, ‘Product Backlog’ for each project under the program level in the portfolio and review it with the Business Stakeholder and collect signoff and groom the backlog with detail acceptance criteria and user story description on everyday basis into ‘Rally’.
• Participate in Release Planning, Capacity Planning, Sprint Planning, Sprint Review, Sprint Retrospective, Point Estimation, Story Mapping, and develop Sprint Backlog with Task into ‘Rally’.
• Prepare Business Requirements, Functional Requirements and Non- Functional Requirements Document, Use Cases, As-Is Analysis, GAP Analysis, Content Strategy, Accessibility Text strategy, Error Message Strategy, Link Strategy and all other essential documents.
• Prepare iTag Requirements Document for Web Analytics Tool; ‘Omniture’ and ‘Site Catalyst’.
• Prepare Test Data Characteristics document by analyzing all the test data need and test case scenario.
• Review Test Strategy Document, Test Cases, Test Script and Create ‘Final Validation Script’ for Portfolio, Business and Local Product Owner and collect final approval of ‘Go live’ decision.
• Actively participate in Project Implementation Activities: Code Migration, Code Freeze and Code Release Activities (RFC Creation, RFC review, RFC Approval etc.)
• Act as a Release Manager and Project Manager on regular basis.
• Communicate with On Shore and Offshore on daily basis and make sure everybody in the Program Team, Core Team, Quality Assurance, Business Partner and Downstream Team are aligned.
• Maintain Confidential SOX and SDLC Compliance in each phase of the project.

Achievement: Effectively deployed Full Cycle SDLC project of Change Password, Email Trigger and Responsive Web Design of Log On application in US, UK, AU and MX market, Redesign FUID FYP with RWD within approved budget and timeframe in 2014 and 2015 which reduces call volume in the call center for Web First Dropout Rate.

Confidential, Vienna, VA

Sr. Business System Analyst

Responsibilities:

• Convert Epic Charter into Product Backlog with acceptance criteria.
• Decompose large work items/stories into smaller independent components.
• Work with Scrum teams to foster the continuous improvement of project processes.
• Mentor QA team in writing test cases and execution of functional testing and UAT.
• Actively participate in Sprint Planning, Sprint Grooming, Sprint Retrospective, Sprint Reviews and Sprint Demo. Owns and drive the weekly Backlog Grooming Sessions.
• Act as an Integrated BSA, provide backlogs to component team and maintain that.
• Work with analytics team for getting the ‘Daily Web Analytics Report’ after launching the ‘Pilot App’.
• Monitor the customer traction and report to the scrum team on daily basis.
• Data Analysis and Data Mapping are major part of the project.

Confidential, Wilson, North Carolina

Business System Analyst

Responsibilities:

• Gather and analyze new ideas through discussion, meeting, brainstorming and JAD sessions from users and stakeholders.
• Create Business Requirements, Functional Requirements and Non - Functional Requirements Document.
• Work closely with developers and application management personnel involved in Project Life Cycle.
• Create and conduct test cases, test script, including the test plans.
• Coordinate User Acceptance Testing.
• Ensure on-time and on-budget performance of the assigned efforts to the mutual satisfaction of the business partners/ sponsors.

Confidential, Bristol, Connecticut

Business System Analyst

Responsibilities:

• Create target questionnaires for SMEs’ and elicit business requirements from the stakeholders and analyze them for consistency, flexibility and completeness.
• Perform GAP analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Act as a liaison between the developers and line of business (LOB) and particularly instrumental in resolving conflicts between user and technical development teams.
• Define Business Process Model with the help of Data Flow Diagrams (DFDs), Entity Relationship Diagrams (ERDs) and Web Page Mock-Ups.
• Maintain vendor relationships for error resolution and assist with the development of a new program.
• Involve in Quality Assurance Testing, create test cases, execute manual testing and maintain Requirements Traceability Matrix (RTM) across the deliverables for the project.
• Perform and lead User Acceptance Testing (UAT), confirm that each and every requirement is tested during the UAT session.

Confidential, Rosemead, California

Business System Analyst

Responsibilities:

• Analyze the problem area, particular features and work with IT managers / SME to identify project feasibility for project concept requests.
• Assist Program Manager for developing Project Plan for migration project of card processor, reporting tool and Loan origination System and Mortgage System in MS Project.
• Gather project requirements through surveys, discussions, meeting and brainstorming from users, stakeholders and subject matter experts (SME).
• Understand the business process and system process and generate the process workflow diagram, workflow analysis and case analysis.
• Develop Project Test Plan, Test Case and Test Script and participate in Integration Testing and UAT.
• Involve in Change Management and Configuration Management.

Confidential

IT -Business Analyst

Responsibilities:

• Establish an on-going communication process to provide timely updates to management and department.
• Facilitate gathering of user requirements and preparation of business requirement documents.
• Perform Feasibility Analysis and Risk Analysis on vendor/third party tools.
• Work as a liaison between the users and the various teams involved throughout the application development for the better understanding about the business, and IT processes.
• Follow a structured approach to organize requirements into logical groups and ensure that critical requirements are not missed.