SUMMARY:

• 4+ years of overall professional IT experience in Salesforce.com and Force.com platform administrator.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce Custom Objects, Junction Objects, Master - Detail relationships, LookUp relationships.
• Experience in Administration, Configuration, Implementation and Support on Salesforce.com platform.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Played a key role in UAT, SAT and training business users on SFDC system and process.
• Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation according to application requirements.
• Configured security and sharing rules at object, field and record level for different users at different levels of organization.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Experience in Data Migration from ANT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Cast Iron and other ETL tools.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Experience in developing Apex Classes, Apex Triggers & Web services.
• Designed and developed SOAP based web services to integrate Salesforce with different external system.
• Experience in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Developed test classes and test methods to ensure maximum Code Coverage in Production Instance.
• Managing Business Process through various phases of a Project life Cycle (SDLC) Management, using methodologies like Agile, Business and Information Re-engineering.
• Expertise in building Visualforce Pages, Visualforce Custom Controllers, Components, Custom Objects, Reports, Dashboards, Tabs and Customer Portal.
• Proficient in using JavaScript, J Query, CSS, HTML, DHTML, AJAX.
• Extensive knowledge about working processes such as time management and process optimizations.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes, Apex Triggers, SOQL, SOSL, Visual force Pages,

Components, Dynamic Components, Controllers (Custom, Extension), Apex

Batch & Schedule Classes, Web Services, SOAP, REST, Partner WSDL,

Chatter RESTAPI, Reports, Dashboards, Analytic Snapshots, SSO, Salesforce1,

Lightning Components.

Custom Integration: Outbound Messages, Workflow and Approvals, Field Updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Operating Systems: Windows NT, XP, Vista, 7, 8, Windows Server 2003/2008, Unix

Database: MySQL, Microsoft Access, Force.com MySQL

Web Technologies: JavaScript, JQuery, HTML, XML, CSS, JSON, JSP, SOAP, REST, Ajax

IDE and Tools: Eclipse, Force.com Eclipse IDE plug-in, Force.com GUI, Apex Data loader, Force.com Apex Explorer, Force.com Excel Connector, TOAD

PROFESSIONAL EXPERIENCE:

Salesforce Administrator

Confidential, Denver, CO

Responsibilities:

• Responsible for performing Administrative functions in salesforce.com.
• Daily duties include creating user accounts for customers, partners, dealers and prospects.
• Created custom tabs for external URLs (Web Tabs) within Salesforce.com per user needs.
• Created custom objects, tabs, fields, related lists, custom views, etc.
• Created validation rules to ensure high quality data is being put into Salesforce.
• Created simple workflow rules that will send out an email to the appropriate or concerned manager when a relevant case is submitted into Salesforce.
• Monitoring mass emails and their templates.
• Familiar with audit trails and field history tracking tools.
• Experience in setting up roles and profiles.
• Experience in setting up and creating cases for selective dealers.
• Guided users to create new opportunities.
• Experience in implementing chatter (desktop and messenger) and communities functionality in Salesforce.com.
• Created custom views in cases to allow managers to see and track issues specific to their product line.
• Responsible for data migration.
• Maintaining Salesforce.com data quality and integrity.
• Coordinated and integrated third party applications.
• Helping users to export their contacts from outlook to Excel and import from Excel to Salesforce.
• Experience in deployment and rolling out updates to various departments.
• Effectively created the Picklists, dependent Picklists and junction objects to establish the connectivity among objects.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Trained users to customize their profile, chatter settings, update reminders, views, tabs, alerts, and reports.
• Monitored user adoption rates, user engagement percentage and responded as needed (additional training sessions, communication, etc.).

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, Reports, Sandbox.

Confidential, Santa Monica, CA

Salesforce Administrator

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Performed the role of Salesforce.com Developer in the organization.
• Agile Development Methodology was followed for the implementation.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Content, Reports and Workspaces.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Custom Buttons, Custom Links and Components.
• Developed SOQL and SOSL queries to get data from different related objects.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Created various profiles and roles and configured the permissions based on the organizational hierarchy requirements.
• Used Chatter profiles for different users.
• Experience with Web services, API and Customer Portal sites.
• Created different Formula Fields for the various standard and custom objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created many Approval Process needed in the different stages of the application.

Environment: Windows 7, Force.com Platform, Salesforce Unlimited Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Reports, Crystal Reports, Force.com Eclipse Plug-in, Salesforce.com sandbox, MySQL, Data Loader, Email Services, Security Controls, java, WSDL, AJAX.