SUMMARY:

• Senior Business Systems Analyst with 5+ years of overall experience in software business consulting, including business case development, process mapping/optimization, business rules design, requirements gathering/analysis, and supporting end to end development related activities for business process and content management software applications
• Strong experience organizing and leading the entire software definition phase with business end users and SME’s, using popular software design methodologies/frameworks, including Agile (Scrum, XP, Scaled), Iterative, and Waterfall
• Comfortable capturing detailed business requirements and communicating them effectively to development teams
• Skilled at being the Voice of the Customer throughout the software lifecycle by owning/embodying requirements and ensuring work meets/exceeds expectations while delivering genuine value to the business
• Deep domain knowledge of complex business processes surrounding overall customer experience, including new business/sales, customer interaction management, service fulfillment, claims processing/repair, appeals/disputes, and customer retention/cross sales across industry verticals
• Hardworking, highly motivated, organized and detail oriented; able to multi - task effectively
• Excellent interpersonal and communication skills, capable of developing strong and lasting relationships
• Adept at diplomatically facilitating discussion and collaboration between business stakeholders and IT
• Demonstrated ability to adapt to new and fast changing technologies

TECHNICAL SKILLS:

• Feature List
• Epics
• User Stories
• Acceptance Criteria Traceability Matrix
• Product Backlog
• Business Vision Document
• Business Requirements Document
• Use Case Inventory
• Business Solution Document
• Requirements Traceability Matrix
• Process Models & Basic UI Wireframes
• Six Sigma and Lean Sigma, CMM/CMMI, ITIL, ISO 9001
• SDLC Methodologies
• Agile (Scrum, XP, Scaled) , Iterative, RUP, Waterfall
• Agile SDLC Tools/Techniques
• Rally, VersionOne, Pega PMF, Planning Poker
• Process Modeling/Documentation
• Pega PRPC , IBM Blueworks Live, Oracle BPM, MS Visio
• SQL, PL/SQL, Perl and Unix Shell Scripting
• HP Quality Centre, Quick Test Professional, Load Runner
• MS Office, MS Visio, MS Project

PROFESSIONAL EXPERIENCE:

Business Rules Configuration Analyst

Confidential

Responsibilities:

• Business Rule Configuration Change Requests
• Single point of contact to the business for all delegated business rule configuration changes for assigned applications
• Work with application owner and their delegates to understand/analyze change requests and/or production related issues, determine solution approach, assess any possible business impacts to making the requested change, document findings and submit for approval
• For approved changes, execute/test rule changes in staging environment(s), promote to production and propagate backward to lower environments, if successful
• Document change request with details of the changes made, update the team managed current snapshot of delegated business rules in version control, and resolve change request
• Member of scrum team providing support related to delegated business rules for assigned applications
• Accept all tasks in the current sprint involving changes to existing delegated business rules and/or unit testing of new business rules introduced
• Attend daily scrum calls to provide status on tasks completed and/or effort remaining for tasks in progress as the team walks the storyboard, discussing road blocks, if any, for the current sprint
• Participate in story grooming sessions for future sprints focusing on identification of potential business configurable rules and/or assessing impact to currently delegated rules
• Document Generation and Reconciliation
• Document Tracking Workflow System
• Consumer Financial Protection Bureau Appeals (CFPB Appeals)

Methodology: Scrum

Lead Business Architect

Confidential

Responsibilities:

• Lead initial discovery sessions with business end users to define project scope, capture overall business objectives, current operational pain points/gaps, and to identify relevant business processes
• Author future state process discovery maps and lead JAD sessions with the business to validate and refine them
• Facilitate future state discussions, document business solution architecture and determine use case inventory
• Assign use cases to business analysts for further elaboration, review completed artifacts to ensure they are complete and aligned with overall business goals and solution architecture
• Conduct elaboration sessions and complete documentation activities for complex use cases
• Compile/Import use cases/requirements and other supporting information into the platform using Pega’s Direct Capture of Objectives (DCO), and establish all necessary relationships to generate a complete application profile (AP)
• Lead High Level Design (HLD) review sessions with business sponsors/end users, development and testing teams for formal sign off on requirements and solution approach
• Provide a single point of contact for technical delivery teams with regards to requirements and business architecture
• Lead documentation effort related to end user training and other reference materials
• Validate/test delivered functionality, focusing on overall user acceptance prior to UAT

Methodology: Scaled Agile, Iterative Waterfall

Senior Business Analyst

Confidential

Responsibilities:

• Gather/Analyze legacy requirement artifacts, process models and associated business rules for assigned modules
• Facilitate discovery sessions with the business and technical leads to review current state, identify any business pain points/process gaps, and elicit future state requirements/use cases
• Enable/educate client business team on relevant platform features/capabilities and conduct gap analysis
• Create/maintain all requirements and use cases using Pega Direct Capture of Objectives (DCO) capabilities
• Create/maintain relationships between requirements, use case and flow components inside the tool to provide traceability and to ensure platform generated documentation is accurate and up to date
• Provide a single point of contact for development and testing teams to ask/clarify requirement related questions
• Facilitate all requirements related discussions between business and technical teams throughout the lifecycle
• Validate/test delivered functionality, focusing on overall user acceptance prior to UAT

Methodology: Pega SmartBPM

Business Analyst

Confidential

Responsibilities:

• Participate in initial discovery sessions with business end users to define project scope, capture overall business objectives, current operational pain points/gaps, and to identify relevant business processes
• Gather relevant current state artifacts and make available to project team
• Gather and analyze future state business requirements for assigned use cases
• Author/maintain use case documentation
• Provide a single point of contact for development and testing teams to ask/clarify requirement related questions
• Facilitate/manage communication between business and technical teams, ensuring any additional detail/clarification is captured and requirements documents are kept up to date and socialized
• Validate/test delivered functionality for assigned use cases, focusing on overall user acceptance prior to UAT

Methodology: Waterfall