SUMMARY

• Overall 4+ years of professional IT experience and substantial experience in Salesforce.com Development/Administration/Business Analyst, implementation including configuration and database activities. Proficient in customizing standard objects: Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented Security and Sharing rules at object, field and record level for different users at different levels of the organization.
• Experience in mapping and migration of data to salesforce.com objects and fields from legacy systems.
• Experience in developing UI using Visualforce pages and providing business logic using Apex.
• Experience in activities related to SFDC Configuration like Creating Roles, Profiles, Email Services and Approval Process.
• Worked on Validation Rules, Workflows, and approval processes & developer user interface through Lightning Component.
• Involved in Lightning, Process Builder, and Workflows.
• Experience in designing Custom objects, Custom fields, Page layouts, Custom Reports.
• Worked on Page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
• Integration of salesforce.com with other applications by using Salesforce web services API.
• REST, SOAP API & knowledge in Streaming API to send real-time notifications to Deal desk users.
• Experience on tools like Data Loader, Workbench &Eclipse.
• Deployment experience using Force.com IDE and Change sets as well as hands-on Sandbox management experience.
• Experience in creating BRD (Business Requirement Document) and NFR’s (Non- Functional Requirements).
• In-depth understanding of CRM business processes that include Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management, and merging management.
• Experience working onSalesforce.com (SFDC) Instances of Service Cloud, Sales Cloud.
• Experience in testing by using the sandbox and migrating the code to production.
• Experience in writing SOQL and SOSL using Force.com explorer, Developer console and force.com workbench.
• Involved in various stages of Software Development Life Cycle including analysis, requirement gathering, architecture design, enhancements, testing, deployment and maintenance of standalone object-oriented enterprise applications.
• Strong knowledge and working experience in Software Development Life Cycle(SDLC) methodologies such as Agile, Scrum and Waterfall model
• Excellent communication with team Player at Good Time & Work Management Capability.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes & Apex Triggers, Custom controllers & Extensions, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Workflow Approvals, HTML, XML Case Management Automation, Dashboards, Custom Objects.

Force.com Tools: Force.com Eclipse IDE plug-in, Apex Data Loader, Force.com migration tool, Force.com Explorer, Workbench & ETL Tools.

Languages: Apex, Java, HTML, JavaScript

Operating Systems: Windows XP, Vista, 7,8, OS X

Database: Force.com, SQL Server 2005/2000, Oracle 10g/9i

Configuration Skills: Workflow: time-dependent actions, field updates, email alerts, task Creation and Custom Object development; Field creation, Page Layout Creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, SFDC

Project Management & Methodologies: Agile, Waterfall, MS Project, MS Share point.

Business Modeling Tools: Rational Requisite Pro, MS Visio, MS Access, MS SharePoint, .UML, .Net, Test Director, Clear Case, UML, Rational Suite.

PROFESSIONAL EXPERIENCE

Salesforce Consultant

Confidential, Delaware

Responsibilities:

• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Designed and Developed Dashboard to monitor case activities based on geography.
• Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.
• Integrated external financial systems for synching data in Salesforce.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Built Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with the database.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Designed and developed Service cloud and integration.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.
• Performed tasks for Data Migration like Data mapping and Data loading.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce pages, Data Loader, Data Migration, Sales cloud, Service Cloud, SOSL, SOQL, Reports, Custom Objects, Custom Tabs, Email Services, Cast Iron, Eclipse IDE Plug-in, Windows.

Salesforce Admin

Confidential, Chicago-IL

• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit the needs of the application.
• Used Salesforce Automation like Approval process and Workflow rules.
• Developed and deployed Salesforce.com reports and dashboards.
• Created and maintained user roles, security, and profiles.
• Salesforce application migration support (Helpdesk)
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed Visual-Force pages based on the business requirements.
• Develop Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
• Used New Lightning UI to bring Salesforce into the responsive UI era of web-based applications.
• Ample experience in working with various tools/technologies in CRM and BI domain. These include Veeva CRM (Salesforce), Force.com (Sales and Service Cloud) and Informatica Cloud.
• Worked on-sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account, contact, lead, campaigns.
• Worked on service cloud module such as web-to-case, Escalation rules and Assignment rules.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Worked on Account Management involving Integration with External Legacy System using SOAP-based Web Service Callouts using TIBCO as the middleware.
• Experience in setting up standards and processes for Hadoop based application design and implementation.
• Managed weekly bulk role updates using Data Loader.
• Managed data migration using Apex data loader and Salesforce import wizard.
• Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending on user roles and groups.
• Performed Bulk Data Migration from Traditional Applications to Salesforce using Import Wizard, Excel Connector, Dataloader.io, Workbench, backupify, Apex Data Loader utility and ETL tools.
• Developed Test cases for Unit Testing of the Mappings, and was involved in the Integration Testing.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, SVN, HTML, Workflows & Approval process, Tibco, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox,Desk.com.

SFDC Business Analyst

Confidential

Responsibilities:

• Maintained and supported systems for data warehouse and business intelligence (BI) initiatives, including software, servers, and networks.
• Researched and evaluated technology solutions and latest recommendations for improved system operations.
• Performed data analysis, testing, debugging, audits, disaster recovery, and problem resolution
• Liaised with clients and vendors to resolve day-to-day problems and make process changes.
• Participated in design analysis and pre- and post-installation reviews.
• Assisted development and production teams by determining application design flaws, thereby optimizing SDLC.
• Created and maintained user account profiles and passwords, ensuring company-wide security.
• Responsible for maintaining and updating technical documentation for software and systems.
• Accountable to work on Business Analysis, Process Flows, Gap Analysis, documenting the flows and procedures.
• Maintained excellent working relationship with business, by developing an understanding of their vision and managing communication in a responsive and effective manner
• Tested application for design, content, functionality
• Experience in executing SQL queries for data analysis, data validation testing and reporting
• Assisted in regression and user acceptance testing (UAT) to improve overall quality of the application

Sr. Business Analyst/Salesforce Admin

Confidential

Responsibilities:

• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, Entity Relationship data model, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads and Opportunities.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Case Management Automation to track and solve Customer's Issues.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages. Prepared user manual and technical support manuals.
• Used field level security along with page layouts to manage access to certain fields.
• Implemented Web services API using REST architecture.
• Supported the data integration activities for migrating and synchronizing data using Informatics on Demand with its ERP Created Custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity and assist users with report design and management.
• Interacted with various business user groups to gather the document requirements.

Environment: SFDC, Apex, HTML App Exchange Products

Business Analyst Intern

Confidential

Responsibilities:

• Acted as an interface between Project Managers, Subject Matter Expert's (SMEs), Developers and QA Team on requirement gathering and change requests for current state legacy application to the future state application.
• Involved in understanding and reviewing the business process and possible improvements based on user requirement. Interviewing other end users, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people
• Used MS Visio to create business process flowcharts and workflow diagrams.
• Involved in the maps & layouts for the HIPAA EDI transactions using 837 (I and P), 270, 271 transactions.
• Involved in detailing project mission, Data Process Flow Diagrams and timelines
• Prepared Workflow diagrams analyzed AS IS and TO BE scenarios, designed new process flows and documented the business process and various business scenarios
• Involved in the calculations and documentation using MS Excel, MS word, MS Access and PowerPoint
• Involved in process modeling, conducted & Participated in Joint Application Development (JAD) sessions with System Users
• Performed the user acceptance test (UAT) and suggested recommendations for the applications
• Worked with SQL queries for data manipulations
• Thorough documentation of the entire process along with all its activities

Environment: Microsoft Visio, Microsoft Project, Oracle, MS Excel, MS Access.