SUMMARY:

• Vibrant and self - motivated professional with more than six years of experience in the field of Information Technology and four years of hands-on experience in Salesforce.com CRM Platform.
• Worked on Sales cloud and Service cloud implementations for more than three years.
• Experience in the complete life cycle of project development (SDLC).
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows and Validation rules, Reports, Dashboards, Tasks and actions, data mapping.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, SOQL, SOSL.
• Hands-on experience with development tools like Force.com IDE, Force.com Explorer, Lightning App builder and Data Loader.
• Key player in data migration and deployment of code from one environment to other using Force.com IDE deployment wizard.
• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Experience with marketing cloud application Pardot.
• Worked with project management tools like Jira, confluence and HP project management tool.
• Good understanding with Client/Server architecture, Object-Oriented design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture (SOA).

TECHNICAL SKILLS:

CRM Applications: Salesforce.com Sales Cloud, Service Cloud, Force.com Development Skills

SFDC Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development; Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models.

Business Rules Implementation: Workflow - Time-dependent actions, field updates, email alerts, task creation. Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management, Security and Sharing Model, Translation Workbench, Email and Document Templates, Apex, VF pages, SOAP API.

PROFESSIONAL EXPERIENCE:

Salesforce Administrator/Developer

Confidential - Austin, TX

• Involved in Salesforce environment split work of Back Office instance to create and configure new Salesforce instance specific to NFP.
• Developed workflow rules and defined related tasks, time triggered tasks, email alerts, field updates, Validation rules and Customizations to implement business logic.
• Developed several lightning components, Global actions, process Builders and object specific actions.
• Created and customized apps to bring dynamic versions of the components when setting up in Lightning App builder.
• Tested Apps by appending multiple components to a Lightning Application and deployed those components from Sandbox to Production.
• Created profiles and implemented object level, field-level and record-level security and managed roles, visibility settings.
• Configured the permissions based on the organizational hierarchy requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Worked on testing the user accounts and assigning appropriate roles and profiles for different users in the organization.
• Was involved in the major deployment processes involving data migration from one instance to another and deploying .xml packages.
• Worked with API’s for integrating salesforce with other applications.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Utilized Lightning Connect and dbAmp to share real time data from external system.
• Used Sandbox for development and testing and then deploying it to production environment.
• Used Microsoft SQL Server Management Studio to check data consistency during data migration from one instance to another instance of Salesforce.
• Worked on Service Tickets using the ticketing system in Salesforce using Case object.
• Worked on configuring and maintenance of Marketing Cloud application like Pardot.
• Performed mass data uploads using data loader.

Salesforce Developer

Confidential - Austin, TX

• Worked closely with functional team to gather business requirements and convert them into technical design.
• Worked in developing the communities’ portal for the external users of the system.
• Created custom objects based on the requirement.
• Participated in designing and developing standard page layouts for the internal users of the application.
• Managed a team developers off-shore and participated in the daily meetings for sharing requirements.
• Used REST and SOAP API’s for integrating salesforce with other applications.
• Developed new custom fields and created field dependencies based on requirement.
• Created sandboxes for different purposes. One for development and one for testing.
• Designed and helped in the development of flows for visualforce pages created for each type of application.
• Used custom-settings for defining flows for each type of flow in the application for external users.
• Used appexchange products like Conga Composer, Smartystreets, Mapanything,and Sertifi.
• Had custom permissions in place to enable super users in communities to create users with community license.

Salesforce Administrator

Confidential - Irvine, CA

• Understanding customer requirements by interacting with Business users and translate them into a technical reality that is extendable and maintainable.
• Created users, roles, public groups and implement role hierarchies to provide shared access among different users.
• Leveraging Sales Cloud functionality, including Account Planning Sales, Forecasting, Opportunity Management and Lead Management
• Created custom objects, new profiles based on the requirements from the customer.
• Created sharing rules in order to restrict the data visibility to users from other business teams.
• Configured the Salesforce for Outlook to certain Business users to sync the data both ways.
• Created a territory-based role hierarchy as the customer has different requirements for different levels of roles in the company.
• Archived or migrated the existing data from Salesforce into share point.
• Created a reminder task, which activates automatically whenever a new lead is generated in order to follow up with the lead.
• Created a new sandbox environment to test the data and other applications before deployment.

Salesforce Administrator

Confidential - Columbus, OH

• Involved in Salesforce.com Application Setup activities, customization and implementation of the apps to match the functional needs of the organization.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Created Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintain, create, and implement Salesforce Pardot automation rules.
• Manage and maintain Salesforce Pardot marketing drip campaigns.
• Involved in customization of various Visual Force Pages for Salesforce users as per requirements.
• Created workflows and approval processes for opportunities and products/ assets management.
• Used the sandbox for testing and migrated the code to the deployment instance after testing for rollout.

Salesforce Developer/Admin

Confidential - Louisville, KY

• Worked on Account and Contact Management, Opportunity Management, Contract Management, Product Management, Price Books, Asset Management, Territory Management, Security, Roles and Hierarchy.
• Implemented mass data loads and pre-deployment testing using Data loader.
• Interacted with various business team members to gather requirements and documented them.
• Worked on advanced workflow rules & Approval processes.
• Designed Test Scenarios and Expected results for the Use Cases and documented them.
• Worked on implementing new business logic using Apex code.
• Created triggers to enforce the constraints on the fields and to schedule tasks.
• Created auto assignment rules using the workflow process to route tasks.
• Created Test Classes to check the validation of triggers and workflow rules with 90% code coverage.
• Standard and custom controllers were used to handle queries.
• Used the Change Sets to deploy code between the Sandbox and Production environments for final implementations and prepared Deployment documents.
• Used Data loader for updating data and to upsert data relations.
• Used SOAP API’s to create, retrieve, update or delete the records on the objects.