PROFESSIONAL SUMMARY:

• Results driven, client - focused and IT project management professional.
• Proven expertise in managing complex healthcare enterprise management systems, implementations, and specialized high visibility, integrating patient access and revenue optimization technology.
• Subject matter expert in customers’ application configuration, business process improvement measures, regulatory compliance, and daily operational strategies using PMI and Agile methodologies.

APPLICATION EXPERTISE:

• CA Agile Central
• HP ALM (Application Lifecycle Management) Quality Assurance Tool
• BAR, Charge Integrity, Claims, TES, PCM, ETM, PCS, Security Plus
• Word, Excel (V and H Lookup, Pivot Tables), OneNote, Visio, Project and SharePoint

PROFESSIONAL EMPLOYMENT:

Manager Of Engineering/DevOps

Confidential, Hartford, CT

Responsibilities:

• Served as Confidential Culture Ambassador and created Arizona Virtual Volunteer Team
• Co-developed project charter and national and regional governance strategy for Confidential ’s Center of Excellence model (CoE) to support an Enterprise Eco-system suite of EMR (electronic medical records), consumer portals and PM system
• Facilitated sequencing of tasks for outlining WBS (Work Breakdown Structure), proposed resources required for each Software Development Lifecycle (SDLC) project phase
• Monitored project scope and deliverables against project milestones. Identified 300 design gaps through precision analysis
• Collaborated with vendor and cross functional teams to mitigate design risks, escalating issues to close gap
• Monitored project budgets relating to staff salary and travel costs as point of contact with Contract Office. Managed staffing costs to maintain 5% under budget target
• Communicated and documented plans for risks to reduce project delays. Developed Change Control standards and processes with client, configuration team and internal Quality Assurance (QA) department
• Advised Project Managers and Business Analysts of communication and planned impl ementation efforts with provider and vendor teams for system configuration, integration, resource planning and outline change management processes
• Created and nurtured new and effective communication channels and relationships between external vendor, Business, IT, Quality Assurance (QA), Reporting and Release teams
• Designed a Total Cost of Ownership model to compare vendor costs

Senior Support Analyst

Confidential, Buffalo, NY

Responsibilities:

• Legacy revenue cycle practice management system support
• Led design and managed configuration and QA deliverables for Confidential project to meet new regulatory mandates

Senior Consultant

Confidential, Woburn, MA

Responsibilities:

• Designed Epic tip sheets, quick start guides for patient registration, charge entry and payment processing work flow bulletins for the client’s Epic Instructional Designer Team and for the Confidential (Central Billing Office)

Senior Associate

Confidential, Boston, MA

Responsibilities:

• Developed project dashboard of key project success metrics factors such as leadership engagement, testing and training. Outlined WBS, resequencing of tasks and identify resources for each unit with various versions of EHRs
• Identified potential risks for vendor or systems unable to receive upgrades to meet federal guidelines

Senior Consultant

Confidential, Weymouth, MA

Responsibilities:

• Directed weekly Central Business Office leadership status meetings with VP and Directors of business and Director of IT
• Created and monitored project plan and risk register. Generated project schedule and weekly executive status reports

Senior Consultant

Confidential, Newton, MA

Responsibilities:

• Led topic of the month webinars to current and prospective consulting clients
• Led patient access, charge capture and claims workstreams for Veterans Administration PM implementation
• Managed client relationships, provided sound solutions to resolve issues and promote trust. Ensured project success and identified future project opportunities. Greater than 50% of projects were repeat engagements
• Authored Project Charter document for Leadership approval. Facilitated meetings with IT and business stakeholders to gather and document current and desired system functionality and business requirements for CRM system
• Developed project scope document including project description, stakeholders/project members, milestones and deliverables. Facilitated sequencing of tasks for outlining WBS, proposed resources required for each project phase
• Identified risks of potential delays and developed detailed plan for prioritizing deliverables for high risk vs lower risk
• Ensured quality of information exchange between Business and IT. Mentored project analysts, business Subject Matter Experts (SMEs) and contractors with project methodologies and deliverables
• Instituted Communication plan for Quality Assurance and Go-Live schedule. Created template for documenting coverage benefits for improving communication between Business/IT department
• Mentored junior consultants

Senior Consultant

Confidential, Boston, MA

Responsibilities:

• Developed project plans including tasks, deliverables, resources and project timelines for all SDLC phases and milestones
• Participated on advisory team where outcome shortened implementations by 4 months and enhance training documentation
• Facilitated decomposing and sequencing tasks for outlining WBS, proposed resources required for each project phase