SUMMARY:

• Successfully led several global implementations of Business Intelligence / Data Warehouse initiatives, packaged applications, and transactional systems as a hands - on senior IT Manager, as a PwC management consultant for Fortune 500 companies, and as Program Manager. Evangelist for BI solutions to elevate analytics understanding within companies. Championed transformational systems, managed Service Desk, ITSM and several global infrastructure systems.
• Responsibilities have included program management, budgeting, system delivery, forming, managing and rallying global teams towards common objectives, and hands-on technical work. Strengthened reputation of my teams with customers.
• Having responsibility over widely different systems through my career demonstrates my ability to learn new areas quickly, identify bottlenecks, and successfully lead change. My passion remains data, analytics and customer success.
• Based on overall company goals, shaped IT offerings, aligned strategic vision with technology-based projects by championing roadmap and business case for Business Intelligence (BI) and re-engineering projects resulting in successful deployment of multiple global systems
• Collaborated with senior management on execution of global initiatives and necessary process changes, regularly presenting options, recommendations and status to steering committees. Became an invaluable partner to technical and non-technical stakeholders, including IT and business departmental heads and IT vendors, in helping them visualize the full impact of our solutions and future direction.
• Influenced strategic business solutions by understanding sales, marketing and some supply chain business drivers, reengineering processes, and by designing dashboards and cubes relevant to various levels of users and departments
• Maintained fiscal responsibility even in challenging times by building well thought-out departmental and project budgets and proactively managing to them. Negotiated budget and global resources for multiple BI and application projects in a matrix organization, across business functions and regional Centers of Excellence (COE).
• Integrated strategic vendors into projects when it made sense, negotiating and managing vendor contracts and relationships. Leveraged Microsoft (MTC) for getting expertise transferred to our teams on Microsoft technologies (as when moving from Cognos/Oracle platform to Microsoft BI platform) management
• Delivered on a portfolio of large-scale global projects, leading cross-functional Agile development and support teams across countries to deliver solutions that were embraced by the corporate, regions and local markets
• Ensured project success by managing roadmap interdependencies, portfolio risks and issues, and project plans; and partnering with other divisions and departments as needed on data acquisition, resource commitments, training evaluation, deployment schedules, governance, support, and ongoing enhancements.
• Directed and mentored globally distributed professional teams of employees, and onshore and offshore consultants for over 10 years, establishing challenging metrics of success and holding teams accountable for quality and delivery
• Enforced IT governance and implemented and tracked customer-focused SLAs with continuous improvement
• Created budgets, tracked and forecast capital and operational expenses for my teams in Excel and Hyperion
• Assessed technology and training needs, and addressed them across regional centers and markets for many projects technical
• Earned respect of team members by being involved hands-on in determining feasibility of user requests, developing scalable BI architecture, analysis and design for data acquisition, designing data models for ODS and star-schema enterprise data warehouse and data marts, high-level ETL design including data flows, data cleansing and metadata, and developing several enterprise dashboards and reports. Evaluated options like Teradata vs Oracle vs Microsoft suite
• Rigorously followed Agile project management, leading SCRUMs to consistently deliver value to customers
• Used Visual Studio Team Systems to build and deliver software with continuous integration and regression testing process
• Worked with a cross-section of IT leaders to bring about process standardization for managing projects through TFS
• Mapped business processes across multiple functional teams and eliminated duplicate entry to re-architect siloed Sales and Forecasting system resulting in a global, integrated data flow and fast availability of reports with consolidated data
• Coordinated development of cross-functional processes to create application store of desktop applications
• Implemented ITIL best practices to drive process maturity evolution through continuous improvement of operational support processes for Service Desk, and for systems like system monitoring and alerting. Created global RASCI models

TECHNICAL SKILLS:

• VSTS
• TFS
• Cognos
• IBM Ascential Datastage
• SSRS
• SSIS
• Tableau
• Microstrategy
• SQL Server
• Oracle
• T-SQL
• PL/SQL
• Teradata
• ServiceNow
• Remedy
• Control-M
• SCOM
• Tealeaf
• MS Project
• CA PPM
• MS Office
• ErWin
• Unix/Linux
• C
• VMware. Star Schema
• ODS

PROFESSIONAL EXPERIENCE:

sr. Technology manager

Confidential

• Handled increasing responsibility over time, starting out as a Project Manager for BI, then Program Manager, and currently managing about thirty members across multiple application and infrastructure teams
• Delivered multi-million-dollar strategic BI systems for Sales and Marketing, Supply Chain and Finance functional areas. Analyzed breadth and scope with senior management, procured necessary tools and grew team size to implement and support. Used DevOps methodology for Continuous Integration of code and database objects
• Introduced and championed Agile methodology in BI and application development teams, resulting in transparent project management and higher value to customers. Performed as SCRUM master for multiple complex projects
• Delivered large, global, distributed IT-based solutions through problem solving and consensus building with senior stakeholders, customers and technical teams in multiple countries. Executed ongoing operational support with SLAs.
• Hired IT professionals and built teams across multiple areas including Data Warehousing, .net, TFS, Hyperion, SCOM (monitoring and alerting), enterprise scheduler, Exchange, Citrix/VPN, Remedy ticketing system, and Service Desk
• Negotiated contract with vendors including Service Desk vendor and managed rates and SLAs to improve productivity
• Delivered RASCI chart and SOP, closely working with global technical teams, leading to improved efficiency between teams and self-reliance of regional teams for global support. Improved working relationship between application development and infrastructure teams through teaming, regular communications, and transparency

IT manager

Confidential

• Delivered multiple phases of enterprise data warehouse for Campaign Management and revenue, using Confidential Teradata-based CRM package, managing technical teams across Dallas and Atlanta, and all database and ETL related components

Principal consultant

Confidential

• Employed PwC methodology, JAD and RAD to gather KPIs and requirements, and deliver data warehouses for several global clients over multiple phases.
• Created proposals, presented business case to clients’ senior management for building data warehouse and ODS, evaluated tools for ETL and reporting, and designed distributed technical architecture.
• Integrated systems for a global Logistics data warehouse following the merger of two oil companies in North America and Europe, developed data model and ETL code, analyzed data quality and identified gaps, formulated metadata management strategy, and presented technical papers at international database user conferences.
• Tools: Holos, MicroStrategy, Datastage, Informatica. Oracle, SQL

Technical lead

Confidential

• Delivered Analysis, design development, database administration and deployment of OLTP solutions for various clients.
• Delivered logical and physical database design, and C programs to call database API layer for user interface (Sybase)