TECHNICAL SKILLS:

• Around 8+ years of IT experience with 5 years of experience in the Salesforce.com CRM platform as both administrator and developer and over 3 years of experience in Salesforce admin and Developer.
• Experienced in all phases of Software Development Life Cycle (SDLC), and quality management systems with emphasis on Process Improvement.
• Hands on Experience in SFDC development using Apex classes and Triggers, Apex scheduler, batch apex, Test classes, Visualforce Pages, SOQL, SOSL, apex web service and Partner WSDL & Enterprise WSDL
• Experience in customizing the user interface of Salesforce CRM using apex programming, custom controllers, visual force, CSS and JavaScript libraries.
• Experience in web technologies like Lightning Design System CSS, CSS3, Bootstrap, JavaScript, J Query, HTML5, AngularJS, AJAX, JSON and XML etc .
• Experience in building custom lightning components using Lightning frame work.
• Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record types, Email Templates, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Events .
• Proficient in designing complete security model by using profiles, permission sets, organization wide settings, sharing rules at object, field, and record level for different users at different levels of organization.
• Experience in AppExchange applications for integrating with third - party applications and customizing Salesforce1 for Mobile Applications.
• Handled SFDC production support issues, bug fixes, system design, and verification of efficient and quality code delivery.
• Extensive experience in Data migration and integration using Import wizard, Apex Data Loader, Dataloader.IO, workbench and Force.com migration tool.
• Good Knowledge on Sales Cloud, Service Cloud and Experience in managing full sandbox, developer sandbox and Configuration-only sandbox.
• Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language
• Excellent communication and possess strong inter-personal skills with ability to interact with people at all levels, and work effectively in both large and small team environments.
• Adaptable and skillful that offers professional growth while being resourceful, innovative and flexible to the work environment offered to me.

TECHNICAL SKILLS:

Salesforce Technologies: Lightning, Apex Classes, Apex Triggers, Visualforce Pages and Controllers,, SOQL, SOSL, Workflow & Approvals, Email Templates, Formulas, Data Loader, Reports And Dashboards.

Languages: Apex, C, C#,VB, SQL

Salesforce Tools & Integration: Force.com Eclipse IDE Plug-in, Force.com Platform (Sandbox and Production),Data Loader, Workbench, Import Wizard

Operating Systems: Windows 98/XP/Vista/Windows 8 and Unix

Documentation Tools: MS Office, Microsoft Visio

Web Technologies: HTML, CSS, XML, Java Script, Bootstrap, JSON

Database: PL/SQL, Oracle Database 10g/9i, Microsoft SQL Server, MySQL.

Version Control: Git/Github, TFS, VSS

Thirdparty Applications: CloudCraze, Zuora, Avalara, Informatica Address Services

PROFESSIONAL EXPERIENCE:

Confidential - GA

Salesforce Developer

Responsibilities:

• Involved in gathering customer requirements by interacting with Business Analysts, Client Analytics team and Subject Matter Experts (SME).
• Used CloudCraze UI to set up the products in salesforce.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Apex REST Services to integrate with other external systems.
• Created and updated test classes to maintain at least 90% code coverage and avoid problems in deployment process
• Used Postman for testing the APEX REST services.
• Familiar with Zuora billing, Avalara Taxation and Informatica Address Verification Service for a product setup in Salesforce.
• Worked on creating api’s using MULE flows that interface with external applications.
• Experience in code backup during sandbox refresh.
• Used Data Loader to import and export data from Salesforce.com objects using CSV files.

Environment: Salesforce.com platform, Cloud craze, Apex Language, Data Loader, Mule Soft, Postman, Zuora, Avalara, GitHub.

Confidential, CA

Salesforce Developer

Responsibilities:

• Extensively involved in business requirement gathering and design of process flows and objects. Involved in Salesforce.com application setup activities and customized the applications to match the functional needs of the organization.
• Participated in the planning and analysis of business requirements for system changes and enhancements
• Created page layouts to organize fields, related list and other details on a record detail and edit page.
• Designed and customized visual force pages using extension controllers , custom controllers and standard controllers .
• Designed and deployed custom tabs, validation rules, approval processes and auto-response rules for automating business logic.
• Used SLDS for developing lightning components, Events, Actions and Server-Side Controller Developed Apex triggers , asynchronous classes and test methods to achieve user's desired functionality.
• Communicating with business and technical stakeholders to gather business requirements and provide solutions providing direction/advice regarding certain Salesforce administration tasks.
• Validating stories and leading offshore team.
• Experience with APEX, Visual Force , Salesforce APIs , data loaders , and web services .
• Manage users, user roles, workflows, processes, flows, fields, reports, report types , data integrity and cleansing, records, assignment rules, list views and platform components.
• Knowledge and understanding of Salesforce.com best practices, support mechanisms, procedures and limitations.

Environment: Saleforce.com platform, Apex Language, VF Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects& Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, CA

Salesforce Developer

Responsibilities:

• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Created and used Email templates in HTML and Visual Force.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Environment: SalesForce.com CRM Application Platform, Force.com Apex Language, Apex Triggers and workflows, SOQL, SOSL, Visual Force, Data Loader, Eclipse, Approval Processes, Email, Messaging, Dashboards, Reports.

Confidential, CA

Salesforce Developer

Responsibilities:

• Created Lightning Components , added CSS and Design Parameters which improves performance
• Enabled Aura Framework and added Aura Attributes /Handlers for Events / Logic & Interactions
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Upgraded from Salesforce Classic to Salesforce Lightning
• Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.
• Created various reports (summary, matrix, tabular , pie charts , dashboards and graphics ) and configured various reports and for different user profiles based on the need in the organization.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Created and customized Record types , page layouts , list views managed Role hierarchies and Profiles.
• Developed Reports, Dashboards and processes to continuously monitor data quality and integrity.
• Configures Chatter for the users in the company for collaboration.
• Used Data Loader for insert, update, and bulk import or export of data from salesforce.com objects
• Lightning Components , Controllers , Helper Methods , and Style Sheets .
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical and presentation skills.
• Strong understanding of fundamental business processes, excellent Communication and inter-personal skills with ability to work well in a dynamic team environment

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services.

Confidential

Salesforce Developer

Responsibilities:

• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process, Process Builder in Salesforce.com
• Experience evaluating and integrating Salesforce. AppExchange solutions within overall implementation.
• Interacted with business user’s groups to gather requirements for Salesforce Implementation and interacted with all levels of external and internal customers.
• Involved in integrating Web service with salesforce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Perform analysis of business/technical requirements & designed the solution by customizing various standard objects of Salesforce.com
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Executed various levels of Unit, Integration, User acceptance and Operational acceptance testing to prove that the system conforms to specifications of business and quality requirements.
• Good knowledge on Apex development in creating custom Objects, custom Tabs, Triggers , Apex Classes, Force.com API , Standard Controllers , Custom Controllers and Controller Extensions
• Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent pick list Custom Formula Fields, Field Dependencies , Validation Rules , Work Flows , sharing rules and Approval Processes for automated alerts, field updates , and Email generation according to application requirements
• Developed Visualforce pages,Visualflow and Custom Objects using Apex Programming on Force.com Platform
• Experience with developing a complete Case Management System using Lightning Components , Controllers , Helper Methods , and Style Sheets.
• Participated complete life cycle of Salesforce projects using Agile methodologies with the helps tools Rally or Jira .
• Experience with activities related to SFDC , Saleforce.com setup , Configuration , customization, Administration , Data Migration , and deployment of applications to Force.com platform for large user groups
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.

Environment: Saleforce.com, Force.com Explorer, Apex Triggers, Visual force Pages & Apex Controllers, Salesforce.com Data Loader, Siebel, Eclipse IDE, Custom Objects, Custom Tabs.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Developed Apex classes and triggers on Force.com
• Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Worked in developing various Apex classes, components, and Visual Force.
• Successfully implemented Web-to-Lead and Web-to-Case in the organization.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Animated client side user interface elements on a visual Force page using JQuery.
• Used Force.com web services API to create, update, retrieve and delete records from SOAP based web services using java.
• Worked in GIT version control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
• Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files. Defined lookup and master-detail relationships on the objects and created junction objects.
• Responsible for Data load operations using Force.com Apex Data Loader

Environment: SalesForce.com CRM Application Platform, Force.com Apex Language, Apex Triggers and workflows, SOQL, SOSL, Visual Force, Data Loader, Eclipse, Approval Processes, Email, Messaging, Dashboards, Reports.