SUMMARY:

• 7+ years of professional experience with 5+ years of experience in Salesforce.com
• Experience of Salesforce.com Development, implementation including configuration and customization/Business analysis, data migration.
• Aggressive Salesforce CRM Business Analyst who is constantly looking for the best ways to maximize each customer relationship. Adept in data mining generating detailed and useful reports.
• Design, build and configure applications using SFDC Lightning to meet business process and application requirements
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Expertise in Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework & options.
• Strong Knowledge in AppExchange Applications for integrating with third party applications.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Proficient in customizing standard objects: Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Worked on Page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
• Implemented Security and Sharing rules at object, field and record level for different users at different levels of organization.
• Experience in mapping and migration of data to salesforce.com objects and fields from legacy systems.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Experience in configuration of Single Sign On (SSO) and enforcing Organization wide security.
• Experience in integrating Salesforce with Jive and Jira, which are knowledge base and bug tracking systems used in Service Cloud.
• Extensive knowledge in Sales Cloud, Service Cloud and Exact Target Marketing cloud.
• Proficient in writing and validating project specific Technical as well as functional documents.
• Experience in providing training to business users who use Apttus & LMS
• Having Experience in Apex, Batch Apex, VisualForce,
• Experience in activities related to SFDC Configuration like Creating Roles, Profiles, Email Services, Workflow Alerts and Actions, and Approval Process.
• Experience in designing of Custom objects, Custom fields, Page layouts, Custom Reports.
• Experience in designing Visual force pages and providing functionality to those through Apex programming based on client and application requirements.
• Integration of salesforce.com with other applications by using Salesforce web services API
• REST, SOAP API & knowledge in Streaming API to send real-time notifications to Deal desk users
• Having Good Knowledge on Email Alerts, System Configuration, SOQL and SOSL
• Experience on tools like Ant, Data Loader, Work bench, Demand tools & Eclipse

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controller Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Workflow Approvals, Case Management Automation, Custom Objects.

Salesforce Tools & Integration Tools: Force.com Eclipse IDE plug in, Force.com Data Loader, Force.com platform (Sandbox and production) Informatica Cloud, Marketo, Service Rocket Connector, Cast Iron, PHP toolkit.

Languages: C, Apex.

Operating Systems: Windows Xp, Vista, 7,8, OS X

Web Related: HTML5, Java Script, Ajax, CSS

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Salesforce.com Admin/Analyst

Responsibilities:

• Involved in complete life cycle of Leasing Opportunity portal.
• Managed Off-shore team of three developers and tracked the progress.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Involved in gathering business and technical requirements for leasing quote automation and build the application right from the scratch and deploy it to production.
• Created custom Page layouts with custom fields and buttons based on the business logic.
• Designed and developed Visual Force pages based on the custom requirement
• Built Visual Force Leasing Calculator to calculate the monthly payments based on the total amount financed and residual value.
• Developed Amortization table and included in the VF Leasing calculator to calculate the interest paid and remaining balance.
• Integrated Salesforce instances with Marketo for revenue performance management needs and also to revamp our lead life cycle systems from data clean up to automation of reports.
• Customized ExactTarget application as per the business requirements.
• Involved in ExactTarget Marketing Cloud subscribers, lists, profile attributes, fuel and emails.
• Developed Apex Classes and Extensions to add required functionality to Visual Force Pages
• Wrote Apex Triggers to implement business logic which sends emails to the vendor banks for credit check and Quote processing.
• Designed and deployed custom Objects, Custom tabs, validation rules, and Auto-Response rules for automating various steps in leasing.
• Created several work flows and approval processes needed in different stages of actual quote processing.
• Worked on SFDC standard Objects like Accounts, Contacts, Cases, Leads, and Campaigns etc.
• Developed email templates which pulls all the data from the customer record.
• Worked on tools like Work bench, Data loader, Demand tools, Informatica for mass updates, import and export of data.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Involved in Lead management, which is important part in HDD business and worked on workflows for updating leads based on the lead scoring from Eloqua.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Worked on Change sets, Packages, Eclipse, ANT migration tool for deploying apps and several other components.
• Organized meetings with stake holders to provide information on progress and critical milestones of the project.
• Closely worked with SFDC Admins and Business Analysts in the Org involved in integration and merging two salesforce instances (Xyratex & EVault). Sales & Service Cloud Migrations.
• Worked on Partner Communities and implemented Sales portal home page into Salesforce using VF, html, Java Script, CSS & Ajax
• Involved in Data cleaning, record deduping and Data reconciliation during migration.
• Involved in Webinars, training sales persons how to use the application.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Sandbox, ANT migration tool, Eclispse, Eloqua, Windows.

Confidential, Irving, TX

Salesforce Developer/Analyst

Responsibilities:

• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Developed and deploys ad hoc Salesforce.com reports and dashboards.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Installed Pervasive Data Integrator from the AppExchange for two-way integration with a JD Edwards ERP system.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Created Workflow Rules, Approval Process, Validation Rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed, and developed Apex Classes, Controller Classes, and extensions for various functional needs in the application.
• Developed various Apex classes, Apex Triggers, and Controller classes for various needs in the application.
• Designed and developed VisualForce pages based on the business requirements.
• Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Integrated ExactTarget with a variety of marketing, Analytics and business software’s.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Work on complex data migration projects using Data Loader tool and Cast Iron.
• Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Modifying Page layouts and setting the Record Types.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Manage page layouts, fields, and system interface/capabilities.
• Maintenance of data entry standards & data integrity process.
• Build & monitor standard analysis and reporting for marketing campaigns.
• Experience with maintain user roles, security and profiles.
• Create and manage workflow rules, field updates and email alerts.
• Involved in Mass imports and exports of data
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader,HTML, Workflows & Approval process, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential, Newark, NY

Salesforce Developer

Responsibilities:

• Interacted with business user’s groups to gather requirements for Salesforce Implementation/interacted with all levels of external and internal customers.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Involved in integrating Web service with salesforce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Perform analysis of business/technical requirements & designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked on integration of Informatica cloud like Single Sign On Configuration, Data replication, Secure agent registration and Connection configuration.
• Involved in setting up Salesforce Outbound messages on Informatica Cloud.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Executed various levels of Unit, Integration, User acceptance and Operational acceptance testing to prove that system conform to specifications of business and quality requirements. worked on Agile(Scrum) methodology
• Used Rally tool for managing Scrum
• Participated in Weekly Change control meetings and performed application and global impact analysis.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Sandbox, Oracle, Windows.

Confidential, Los Angeles, CA

Salesforce CRM Developer

• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com and Force.com platform.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Worked on SalesForce Integration using Informatica cloud including setting up SalesForce related objects on the Informatica cloud.
• Worked on enabling notifications and getting certificates for SSL webservices, creating user groups and read only groups on Informatica cloud
• Created the workflows for automated lead routing, lead escalation, alerts and action items.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Customized tabs for different business users groups and business centers and facilitated training to the internal business users to use the application and develop their own custom reports.
• Worked on Veeva Vault and managed any type of high-value information with custom applications that interoperate with other Vaults.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls

Confidential

J2EE Programmer

Responsibilities:

• Involved in requirements gathering, analysis and design
• Responsible for both front end and back end development
• Developed the API using Model-View Controller Architecture using Spring, Hibernate.
• Used Spring MVC framework at the front end and configured many beans and wired (dependency injection)
• Used CVS for version control system
• Used DOM parser for validating the XML files against their respective XML Schemas

Environment: JSP, XSLT, AJAX, JavaScript, CSS, DOJO, Spring, Hibernate, IBM WebSphere, CVS, Junit, DB2, RAD, CVS and JAX-RPC

Confidential

J2EE Developer

Responsibilities:

• Developed necessary interfaces, modules and functions to satisfy all requirements.
• Developed some of the modules for the whole system based on Model View Controller (MVC) using the Struts framework extensively.
• Extensively developed supporting Java Beans Components.
• Developed the front-end screens using JSP, XSL, and HTML.
• Extensively used several J2EE features for the development of Application.
• Extensively used Design patterns such as Singleton, Factory, and MVC.
• Written JSP Custom Tags for view layer of the application.
• Extensively used Ant tool to get all the class files in the MVC pattern at a time.
• Written Unit Test Cases.

Environment: J2EE (JSP, JDBC, Servlets, Struts Framework), java-script, WebLogic, Tomcat 5.0, Apache Ant, Oracle, MySQL, XML, Ajax, Jabber Protocols (for IM Interface), WAP.