SUMMARY:

Ex - Software Developer - Full Product Lifecycle Management - Experience in Agile, Scrum & Waterfall (SDLC/WDLC), eCommerce & Affiliate Marketing, 10+ yrs Analytical Skills - Google Analytics, Omniture, UAT-QA, UX/UI Design

PROFESSIONAL EXPERIENCE:

Digital Product Owner

Confidential, Phoenix, AZ

• Support the creation and delivery of business requirements and features in a fast pace, agile environment. Identify gaps between business requirements and application capabilities and recommend options.
• Manage the development cycle for new products via internal, cross-functional, partner/vendor groups on an ongoing basis for the life of a project.
• Manage the commercial relationship with partner/vendor
• Actively engage with a team of developers, architects, and analyst in delivering business requirements, technical requirements and testing for the implemented functionalities and the support of the system in all phases or sprints.
• Work closely with the business in UAT to ensure solution meets business needs.
• Responsible for building, pruning, and maintaining the team backlog which consists of user stories, defects and operational issues.
• Guide vendor partners to ensure deliverables are high quality, on time and meet the business needs. Ensure that proposed system changes are supported by application vendor. Evaluate, coordinate and/or applies vendor package and software tool upgrades and patches.
• Review all test plans associated with the sprint
• Validate that all stories meet the acceptance criteria
• Attend all sprint planning and demonstration meetings
• Responsible for full product lifecycle

Business Analyst

Confidential, Tempe, AZ

• Responsible for analyzing the needs of the business and its customers and coming up with solutions to business problems.
• Involved in the management multiple projects to enhance the existing functionality and structure for Sales Operations. Managing the work from initial request through requirements, approval, build and implementation.
• Developed feasibility plan, data migration plan and cut off time etc between two systems during enterprise's CRM changing process between Trackvia to KANA and KANA to In-house CRM.
• Studied in-depth KANA Ciboodle (relational database back-end reporting tool for CRM) identified relations between tables, fields and created some ad-hoc reports that were initially missing during system implementation. This required knowledge of relational database system (ORACLE/SQL)
• Prepared charts/diagrams and necessary documentation to analyze in-house CRM project for possible problems and involve necessary groups for system requirements.
• Responsible to implement new designs within the Business Operating Model
• Handled CRM System design and development required for business process.
• Responsible for scoping the business requirements and developing technical solutions. Involved in developing the implementation approach and managing the impact on all business areas. Responsible for all aspects of the project from business analysis to plan management, stakeholder engagement and risk management.
• Planned data collection method and cleaning, and normalization of enterprise data during in-house CRM system building process to provide reports to management for accurate decision making.
• Lead In-house CRM development team (business side - Tempe center) and be liaison between IT, Operations and Corporate Marketing.
• Prepared UAT documents for Beta testing team for newly built in-house CRM and prepared phases to implement live system on floor.
• Designed "Auto-distribution" system for lead distribution among outbound sales team to maximize strength of CRM which helped eliminate Lead distributer role to operate CRM virtually on Auto-Pilot without the assistance of a person to distribute leads to different individuals and team.
• Designed user friendly UI (User Interface) functions and responsible to communicate with end users along with developers and transferred business needs into technical needs.
• Created business requirement and specification documentation for the Sales Teams and EIG's other branches (Utah and Huston) in preparation of process to build in-house CRM
• Responsible for managing outbound sales campaigns data including campaign lead list development, data clean-up and analysis of post-campaign data.
• Developed policies and procedures related to development and support of new and ongoing systems to ensure the integrity of data
• Developed structure, rules and data distribution method to support CRM and phone dialer integration system within requirement of business needs of Tempe call center
• Owning Lead Management tool CRM; creating dashboard, making changes in CRM, creating fields, formulas to collect necessary data points to achieve desired output and then analyze collected data for success of campaigns.
• Develop, generate and distribute standard and custom reports. Track and monitor revenue reports, call volume and KPI and send recommendation to Sr. Management based on data analysis.
• Train outbound agents, sales managers and other branch offices managers, agents on new CRM and be the point of contact during system outage or with troubleshooting.
• Prepared interactive charts, spreadsheets using advance technique of MS-Excel.

Sr. Consultant

Confidential, Scottsdale, AZ

• Manage Ad Hoc query requests and reporting within MicroStrategy RxNavigator tool for internal and external clients.
• Help current clients during migration from Legacy to New RxNavigator
• Data analysis, clean-up, data duplicate prevention and database integrity within Legacy and New System
• Run reports from SalesForce for cause and effect of issues and identifying solutions.
• Supporting end user requests and troubleshooting issues to enable end user success, Training users to pull data using RxNavigator-MicroStrategy. Cross training Account Teams to support the reporting themselves.
• Rx-Navigator uses SQL query structure in fron-end. Studied current report queries and identify changes required to meet customer’s specification. Send particular SQL queries and recommendation of requirement (fields, formulas etc) to Data Warehouse to fix the query (We did not have access to make any changes in queries)
• Help support the review of ad hoc query requests and users adoption of self-service tools.

Confidential, Tempe, AZ

Sr. Analyst, USPS Logistics

• Support & Managed day to day operation of $30M/y USPS mail contract that includes performance, operations, finance, IT projects related to the mail operation.
• Support 40+ stations by providing them reports and helping them analyze their performance issue, advise and guide them so they are in compliance with company policy & USPS contract.
• Research, create and analyze reports to monitor flight/load data identifying trends and solutions to maximize profit.
• Track, monitor and report revenue and volume. Prepare various charts on departmental goals, achievements and revenue.
• Established working relations with internal and external customers.
• Prepared Interactive charts, spreadsheets using advance technique of MS-Excel.

TECHNICAL SKILLS

• Advance MS-Excel Skills (Power User)
• Basic knowledge of Visual Basic & SQL
• Intermediate skills in MS-Access
• Computer Hardware/Software troubleshooting.
• Trilingual - Hindi, Gujarati and English
• Website traffic analysis, website flow, and development process.