SUMMARY:

• 6+ years of experience as a Business Analyst in Healthcare domain & Retail.
• Created numerous SDLC artifacts such as Business Requirements Documents (BRD), Functional Requirements Documents (FRD), Requirements Traceability Matrix (RTM), Business Use Case documents, System Use Case documents, GAP analysis documents, etc. Strong experience in various SDLC methodologies like Waterfall, Agile.
• Experience in managing product backlog, follow agile process to identify new items, review details, estimate work and prioritize.
• Gathered, documented existing system processes and data in order to perform gap analysis between client’s specifications of the desired system and the existing system.
• Participated in Scrum, scrum of scrums and other design related meetings.
• Acted as project team member to combine a local and national claims processing system into one single platform.
• Experience in retail operations, design and implementations of point - of-sale systems, logistics and Supply Chain Management.
• Conducted user acceptance testing and data validation of web applications used to present benefit information.
• Strong experience in healthcare domain- Claims Processing, Benefit Administration, EDIs (837, 835, 834, 270, 271, 276, 277), ICD 9, ICD 10, Membership system, Provider Information system, Revenue Cycle Management (RCM).

PROFESSIONAL EXPERIENCE:

Confidential, Grand Rapids, MI

Business Analyst/System Analyst

Responsibilities:

• Facilitated sessions to collect User Requirements and business Requirements
• Business/User/Functional/Technical Requirement Specification using MS Project, MS Word and MS Visio that provided appropriate scope of work for technical team to develop prototype of the overall system
• Created Use Cases, various UML Diagrams and Data Flow Diagrams to determine the data flow via various systems
• Proposed the change and reengineering of the 'AS IS' business processes into the 'TO BE' process flow
• Involved in the day-to-day implementation of the Agile methodology of application development with its various work flows, artifacts and activities.
• Actively participated in Product backlog/Refinement meeting, Sprint planning, daily Scrum, Sprint review and Sprint retrospective meetings.
• Gathered requirements from the administrative staff and business rules for determining member eligibility and successfully converted them into functional requirements for the developments team.

Environment: Agile, MS Visio, Rally, MS excel, HP Quality Center, MS Project, and MS Office 2013 (Word, Excel, Power Point, Outlook)

Confidential, Philadelphia, PA

Business Analyst

Responsibilities:

• Worked exclusively with business users and Stakeholders to elicit requirements and create Epics, Features and User Stories.
• Conducted Gap Analysis to show the current state and proposed functionalities of the new system. Researched current challenges and trends in the Patient management space and bought information and recommendations back to leadership for consideration.
• Used Rally to track the User Stories from start to completion and manage the sprints.
• Assisted the Scrum Master in conducting AGILE ceremonies like Sprint Review and Sprint Retrospective.
• Worked closely with the Product Owner to prioritize the user requirements during and after each sprint.
• Reviewed test cases with the QA team and ensured that the test cases covered all scenarios of the requirements.
• Provided training for a variety of audiences including leadership and front line staff.

Environment:Agile-Scrum, HP ALM, MS Visio, MS Access 2000, MS Excel, UML, Waterfall, MS Office suite, Microsoft Word, Project, PowerPoint, Visio.

Confidential, Plano, TX

Business Analyst

Responsibilities:

• Functioning in retail operations, design and implementations of point-of-sale systems, logistics and Supply Chain Management.
• Conducted walkthrough sessions of the scope document to ensure the buy in from the project sponsors and stakeholders.
• Responsible for providing POS software/hardware support for corporate stores.
• Managed relationship with key partners and stakeholders.
• Gathered, Documented and analyzed business requirements from clients and stakeholders.
• Worked closely with sales, merchandising and fulfillment subject matter experts to uncover dependencies.
• Gathered technical requirements related to security, servers and authentications.
• Added Two Step authentication to existing payments legacy system to enhance security using iDaaS.
• Assisted with defining cost of work to be performed.
• Prepared Data Flow Diagrams using MS Visio to review the current and future business processes.
• Participated in daily SPRINT sessions with 2-week iterations.
• Helped develop Use cases, User Stories, Business flow, functional specifications and maintained Story Boards in JIRA.

Environment: Waterfall, Requisite Pro, JIRA, Axure, SQL, XML, SharePoint, Clarity, Giffy, MS Word, MS Excel.

Confidential, Fort Wayne, IN

Business Analyst

RESPONSIBILITIES:

• Assisted Lead Business Analysts incapturing requirements by driving user-group meetings and working with various global, cross-functional and virtual teams
• Helped Prepare project deliverables through business workflow analysis, process analysis, user requirement documents (Use Cases & Use case diagrams) and managed the requirements
• Documenting artifacts including, but not limited to, Functional Specifications, and the Use Case Specifications
• Responsible for handling data manipulation, mapping, and basic database tasks
• Experience in developing Data Mapping, Performance Tuning and Identifying issues of sources, mappings, targets and sessions.
• Designed and developed Use Cases, Use stories, Activity Diagrams, Sequence Diagrams, UML and Business Process Modeling
• Used HP QC and Load Runner for test management, functional, GUI, performance, load testing
• Worked along with the development team to solve browser compatibility issues

Environment: Agile, SQL, MS Excel, MS Word, SharePoint, HP-Quality Center, MS Office, MS Visio, TFS