SUMMARY:

• 8 years of IT experience in Application Design & Development including experience in the Salesforce platform using Salesforce Sales Cloud and Service Cloud features.
• Experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in Scrum/Agile/Kanban for project execution using Jira/Story Board tools for user story handling.
• Experience in implementation & Integration on Salesforce.com using Apex (Classes, Controllers & Triggers), Batch Apex, Apex Web Services, and Visualforce Pages.
• Experience in working with Eclipse IDE with Force.com Plug in environment for writing Business logic in Apex Programming Language.
• Extensive experience on working with Standard Objects, Custom objects, Page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, Lightning usage, AngularJS, report extractions to various formats.
• Good experience with Record Types, Relationships, Data Types, Formula Fields, Validations, Queues, Email Templates
• Experience in Salesforce Securities - Roles, Profiles, Permission Sets, Sharing Rules, User Management, Sound Knowledge on SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Integrated Apex with External services by making callouts that used SOAP and REST API
• Experience in Developing Single Sign on for desktop using SAML and OAuth with the help of Identity provider help.
• Experience in Force.com Testing and Administration spanning all facets of package software and SaaS application implementation.
• Experience on working with admin on LDAP protocol.
• Working experience with Lightning Component Framework, using Lightning component in Visualforce and adding to lightning component to salesforce1. Proficient in configuring and customizing salesforce1 App.
• Experience in writing complex SQL scripts using TOAD, SQL Developer, and MS SQL for verification of values frontend and backend system.
• Experience in maintaining Informatica workflows for loading and transforming the data.
• Experience in performing web service testing using SOAP UI and validating XML files in ALTOWA XML SPY
• Extensive experience in developing enterprise applications using C# and .Net technologies as well as in XML, XSL, HTML, JavaScript, jQuery, JDBC, Excel automated reporting and CSS.
• Good Domain Knowledge in CRM, ERP, Insurance and Banking domains.
• Hands on experience with UNIX shell scripting for file processing, CRON job setup for periodic batch.

TECHNICAL SKILLS:

Salesforce.Com Technology: Salesforce SFA, Apex Triggers, Workflows, Profiles, Roles Approvals, Data Loader, Formula Fields, Field Encryption, Email templates, Validation rules, Formulas, Data Loader, Eclipse, Force.com IDE, Apex Classes, Visual Force, Custom Report types, sfx org

Databases: MYSQL, SQL Server 2000/2005

Operating Systems: Unix, Windows 95/98/2000//XP/2003

Languages: C, C++, Java (Core), J2EE, Servlets

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Salesforce Developer/Lightning Developer

Responsibilities:

• Participated in SDLC phases requirement gathering, analysis, and design of the applications.
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Used Lightning framework to integrate with legacy systems like SAP, Microsoft and oracle. worked in Marketing cloud (Exact Target) quoting team to implement Apttus CPQ and built applications using lightning.
• Developed various Custom Objects, Tabs, validation rules, Components.
• Designed, developed and deployed Apex Classes, Triggers, and Validation rules for various functional needs within the application.
• Developed and deployed workflows and approval processes for custom objects for different request types as per the requirement.
• Customizing the Application version using Apex triggers, Visualforce pages and SOAP API for Veeva online.
• Analyzed the existing design implemented to use Simplified for SSO configuration
• Integration of Sales cloud with external information systems using SOAP API web services.
• Experience in configuring price quote (CPQ) with Apttus.
• Move millions of records in minutes using the high-performance Jitter bit integration platform
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com and checking the correctness of the data. worked on DocuSign for Quote approvals.
• Built and authentication of signers via SMS or Phone utilizing DocuSign API
• Started working on building an App-Exchange application to push leads from different partner Salesforce channels to our salesforce by establishing security around it.
• Worked on customer portal for various organizational units and partners.
• Experience in working with automating opportunities, quotes by CPQ tool.

Environment: Saleforce.com platform, Apex Language, Lightning, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, CPQ, Veeva, Custom Objects, Custom Tabs, Email Services, Security Controls, AURA, Sandbox, data loading, Eclipse IDE Plug-in, Windows 7.

Confidential, NYC

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Involved in gathering all the requirements from the stake holders.
• Created a walkthrough for the end-users and stakeholders to make them understand the essence of the applications.
• Worked on various salesforce.com standard objects including Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC)
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created number of POCs using Salesforce Lightning Experience for building customized components; using JavaScript on the client side and Apex on the server side.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Implemented web-based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer's issues
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services API, Force.com Explorer

Confidential, Salt Lake City, Utah

Salesforce Administrator/ Developer

Responsibilities:

• Responsible for creation of users, roles, profiles. Defined object and field level securities involved in data mapping and migration of data from legacy systems to Salesforce.com objects
• Developed and configured various reports and report folders for different user profiles based on the needs of the organization.
• Wrote one visual force page and apex class with the help of Other developers. Also wrote the test class with a code coverage of 90%
• Worked with Custom settings and custom metadata type
• Created Role Hierarchy and worked with sharing settings.
• Worked with Permission sets to have Extra Permissions on top of a Profile.
• Created Email, Mail Merge Templates. Used Email templates in various Email Alerts.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to analyze the data into on a regular basis for sales performance and lead generation statics.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and design the solution by customizing various standard objects of saleforce.com.
• Taken care of all the Tasks prior to Instance Changes/Releases and Sandbox Management.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts, visual force pages to suit the needs of the applications. Worked on Testing Email Deliverability.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. Transferred Opportunities from one custom object to other by using Master Detail Relationship upon Sales Requests.
• Performed tasks like User Management, Data Management, Creating and Managing roles, profiles and Public Groups.
• Created Analytical Snapshots for Sales People to Observe the Trends for the Objects/Data.
• Customized page layouts depending upon user roles and groups.
• Created Email Templates for Email Alerts/ Business Purposes.
• Took care of all the Actions Prior to Organization split and also Summer’15 Release.
• Gave possible solutions to the Sales Persons while Installing Salesforce for outlook version 2.7.1
• Worked with QlikView Software for Reporting Purposes.
• Migrated data from EXCEL/CSV files to SFDC using VM Horizon Virtual Machine. Used Data Loader Command-line Functionality to import data. Created the Encryption key and Encrypted password for user login.
• Worked on Forecasting for Opportunities. Came across Lock/Unlocking Forecast upon Engineers Requests.
• Made Exact Fields Mapping for SDL Files. Helped Sales Engineers while using VM Horizon and Created path for each user for Uploading Data.

Environment: Salesforce.com platform, apex class, visual force page, Role, Hierarchy, Profiles, Data Loader, Reports & Dashboards, Workflow & Approvals, Custom Objects, Sandbox data loading, Custom Labels, User Creation, Salesforce for Outlook

Confidential, Middletown (NJ)

Salesforce Developer

Responsibilities:

• Participated in various brainstorming sessions to address key issues and drafted new processes to automate critical business processes as per client guidelines
• Developed an entity relationship data model for various functional, migration, and integration requirements on the SFDC platform
• Documented proposed changes and potential system implications related to ongoing Salesforce releases
• Worked with a team of 3 developers to optimize Apex code including Triggers and Visualforce
• Worked on Interfaces, Data Objects, Screen Flows, and Conversions according to business processes
• Coordinated with the client's Salesforce Administrator to resolve end-user cases, training, and questions
• Thorough understanding of Workflows, Validations, Formulas and Approval Processes
• Developed Apex Classes, Apex Triggers, Custom Controllers, and Controller Extensions
• Extensively worked with Batch Jobs, Apex Triggers, Apex Test classes and VF pages
• Deployed changes from Sandbox to Production org using Change Sets
• Sound knowledge of ETL operations (data import/export operations) using various SFDC supported tools including Jitter bit, Dataloader.io, etc.
• Worked on Assets, Quotes, and Contracts to automate the Opportunity creation process
• Built multiple complex joined Reports and Dashboards for various business teams across the organization starting from Agents to the Executive Management Board to track the relevant Daily, Weekly, Monthly, Quarterly and Yearly metrics
• Conducted various Report and Dashboard building sessions to business end users for them to get a better understanding of the Reports and Dashboards I built and to also enable them to design their own reports if needed

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential

Salesforce Admin

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Created users upon New Requests and helped resetting their password, changing their Email ID’s after Refreshing the sandbox.
• Created Custom Objects and defined Lookup, Master detail Relationship upon Business needs.
• Worked with Field level security to hide critical information to particular Profiles.
• Worked with Import Wizard to upload thousands of records on Regular Basis.

Environment: Import Wizard, Workflows, Email Alerts, Field Updates, Field Level Security, Look Up/Master Detail Relationship, Page Layouts, Custom Links, Related Lists, Workflows.