SUMMARY:

• Over 7 years of experience as a Business Analyst with experience in Agile and SDLC methodologies.
• Good experience in all phases of SDLC including Requirement Gathering, Estimation, Analysis, Planning, Testing and Production Implementation
• Experience in conducting Joint Application Development (JAD) session with Stakeholders, SME's, Business Users and Tech Lead to obtain domain level information of project.
• Proficient in preparing Business Requirement Document (BRD), Software Requirement Specification (SRS), System Design Specification (SDS), Functional Specifications and User Manuals and also proficient in using Quality Center, Rally and JIRA.
• Ability to work cohesively with all Stakeholders to formulate Functional models and prototypes to meet stakeholder expectations, and Workflow optimization.
• Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues.
• Hands on work experience in all aspects of Business Analysis and Project Management, including Initiating, Planning, Executing, Monitoring and Controlling as well as Closing domains.
• Experienced with various Client/Server, Web Application developmental tools and Software development. Performed Stakeholder Impact Analysis, Gap Analysis, SWOT analysis and Risk Analysis.
• Experienced in research, analysis, requirements gathering and documenting business and system specifications. Excellent in Developing and evaluating Business Process Models.
• Experience in developing Scope/Vision Documentation and Project Plan.
• Meet with key business owners to review their document management needs, SharePoint needs and then create project plans on how to meet those needs.
• Worked with Data Warehousing concepts. Worked with Oracle, MS SQL Server DBs
• Utilized skills and knowledge of the Microsoft suite of tools in a Windows 7 and Windows 10 development environment.
• Provided support for Microsoft Office 2016 in a Windows 10 environment Experienced in conducting User Acceptance Testing (UAT) and documenting of Test Artifacts.
• Experienced in developing rich Interactive reports and dashboards integrating various reporting components from multiple sources and proficient in Tableau (Desktop, Server, Online).
• Excellent knowledge in Tableau visual analytics and best practices like Dashboard structure, view orientation, Sizing and Layout, Data Emphasis, Highlighting, Color, Fonts, Tooltips, and performance improvement of complex dashboards/reports.
• Experienced in providing advice on improvement strategies, Competitive & Profitability Analysis.
• Extensive experience in Business Process Modeling /UML Modeling using Visual modeling tools such as MS Visio, Axure creating Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Process Flow Diagrams and Collaboration/Communication Diagrams for better understanding of the functionality.

PROFESSIONAL EXPERIENCE:

Confidential, Rocklin, CA

Business Analyst

• Documented business and technical requirements from both formal and informal sessions and validate.
• Performed Project Management duties involving Analysis of Cost benefit and Workforce management.
• Designed the business requirement collection approach based on the project scope and SDLC
• Methodology.
• Conducted user interviews, documented business, and functional requirements.
• Created project WBS (work breakdown structure), allocated resources to projects and project activities.
• Created Vision, Use Cases, and Supplementary Specification Documents.
• Authored documentation of Claims Scenario is for source systems.
• Participated in requirements meetings, writing requirements in CaliberRM, converting requirements from Caliber RM to HP Quality Center
• Supported implementation of MS share point 2007 in the company as a document handler.
• Planned and created SharePoint 2007 Workflows.
• Assisted with the facilitation and development trainings on using MS SharePoint 2007.
• Designed business processes and modeling diagrams using Rational Unified Process (RUP).
• Conducted User Acceptance Testing (UAT) and documentation of Test Cases. Documented the Use Cases and prepared the Use Case, Activity, Logical, Component and Deployment views using MS Visio and Rational Rose for a clear understanding of the requirements by the development team.
• Ensured applications tested were integrated to mainframe Vantage system, which included business applications for new sales, policies, quotes, and web based applications;
• Attend weekly detailed track review meetings; compile and update PowerPoint presentations with current information.
• Participated in UAT testing of Windows 10 and Office 2016
• Provided triage and first call resolution for internal customers. Provided support for Microsoft Office 2016 in a Windows 10 environment
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Proficient with Microsoft Office Suite, Access, and Windows 10
• Served as conduit for managing system requirements between the business and the software development team. Wrote SQL queries to Analyze data in multiple databases.
• Migrated Data from MS Excel to SQL Server Reporting Service Using DTS and SQL loader utilities.

Confidential, Sacramento, CA

Business Analyst

• Documented business requirements including claim entry and resolution/adjustment screens, 837 I, P and D, 278 HIPAA X12 transactions, reports, and prior authorization screens.
• End - to-end involvement throughout the SDLC lifecycle of HIPPA 5010 and ICD-10 enhancement Projects. Extensively worked on SURS application used for running queries on various claims.
• Performed Impact Analysis for each functional area affected with ICD-9 codes and that required remediation for transition to ICD-10 and documented the impacts on Access Database for tracking purposes. Developed Test cases and Test scripts, and performed unit, system and regression testing.
• Recorded test results and indicated pass/fail. Also, tracked validation of requirements.
• Reported on defects detected and provided fundamental metrics to test management personnel.
• Compiled missing data and codes for reporting of Medicaid files.
• Expanded current ICD-9 Diagnosis and Surgical Procedure fields on claim screens and reports to accommodate ICD-10 Codes.
• Worked with SharePoint user base to understand business needs and build solutions to address them.
• Utilized skills and knowledge of the Microsoft suite of tools in a Windows 7 and Windows 10 development environment.
• Proficient with Microsoft Office Suite, Access, and Windows 10
• Performed User Acceptance Testing (UAT) and maintenance for the SharePoint 2007 environment
• Wrote complex SQL Queries using Joins and nesting to analyze data from Oracle and MySQL DBs.
• Developed XML requests for web service testing. Performed web service testing.
• Prepared UAT Materials and UAT Test Cases to include various steps involved for UAT and that
• Covered all the test scenarios for the remediated changes.
• Created and executed Test cases/scripts, recorded results, and wrote issue/problem reports.
• Generate reports by using Tableau server. Verify the report which is provided by Dev team. Produced Gap Analysis documents for HIPAA 5010 and ICD-10.
• Building, publishing customized interactive reports and dashboards, report scheduling using Tableau server.
• Participated in employee training and test team specific training, and peer review of test scripts.
• Actively involved in creation, preparation, and conduct of quality assurance/verification reviews of software development artifacts.

Confidential, PA

Business Analyst

• Worked with the account managers, managements, and report requestors to gather requirements, get report requests. Wrote Business Requirements, analyzed them and tested them.
• Responsible for converting for Mutual Life Insurance, the Fixed and Variable Annuities PC administrative system to the mainframe Vantage.
• Managed the output requirement project for various Life insurance products.
• Responsibility included modifications to a customer’s mainframe Vantage system to support new product features or regulatory requirements and, in some cases, involved a system upgrade
• Developed data conversion programs for membership, claims, and benefit accumulator data - converted thirteen corporate acquisitions. Developed data field mappings. Provided programming and support for claims processing functions and auto-adjudication.
• Identified Use cases from the Functional requirements and wrote Use Case Specifications and created business process workflow diagrams (Activity diagrams, Sequence diagrams, Collaboration diagrams)
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
• Developed a quick and thorough understanding of MS SharePoint 2007. Performed quality assurance testing on developed SharePoint sites and web parts
• Prepared Need Analysis Documents of the requirements gathered through JAD sessions.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Interacted with underwriters to understand multiple data points. Prepared data flow diagrams using MS Visio for better clarity and to ensure documented process
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System. Performed Business Process Mapping and performed AS-IS and TO BE analysis
• Worked with ETL team during the upload process.

Confidential, OH

Business Analyst

• Gathered user requirements and worked closely with developers for project deliverables.
• Worked with the full SDLC, elicit, analyze and define requirements.
• Conducted JAD sessions with the clients to identify the requirements.
• Used UML and RUP best practice methodologies along with supporting toolset including Mercury Test Director, Caliber RM and StarTeam for overall development framework
• Identified Use cases from the Functional requirements and wrote Use Case Specifications and created business process workflow diagrams (Activity diagrams, Sequence diagrams, Collaboration diagrams)
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Followed the UML based methods using Rational Rose to create Use Cases, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Designed and developed project document template. Analyzed and designed Use Case diagrams and Class diagram to depict process flows and PowerPoint presentations.
• Assisted in designing new UI and XML standards using ACOORD standards.
• Coordinated with Data Modelers to ensure that all requirements are measured.
• Documented the business process to manage change control process using Lotus Notes.
• Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert.
• Tracked UAT issues/bugs and prepared reports.
• Performed job of contact point for all stakeholders (business, legal, compliance, development).
• Documented monthly status reports for enhancement and modification requests for the development team to assist them in efficient tracking and monitoring of open issues of the project

Confidential, Newark NJ

Business Analyst

• Conducted Gap Analysis of As-Is & To-Be State for new Online Banking and Money Movement Platform. Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Facilitated JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication.
• Gathered requirements by conducting meetings and brainstorming sessions with end users and SME and document them using Requisite Pro - the documentation tool offered by Rational.
• Extensively involved in data modeling and Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Performed Gap Analysis of the processes to identify and validate requirements. Identified/documented data sources and transformation rules required populating and maintained data warehouse content.
• Facilitated Joint Application Development sessions and facilitated stakeholder meetings to identify business process and requirements; exhaustive management of project requirements using CaliberRM
• Conducted meetings and understood the requirements of the sales and marketing team
• Organized requirements into high level Use Cases and low level Use Case Specifications and modeled them into UC, Activity and Sequence Diagrams using Rational Rose and MS Visio.
• Recorded retention stored in Knowledge Link. Ad Hoc reporting, Admin for MS Project 2003, Excel dbase and pivot tables, Clarity and MS Project Server Admin duties.
• Applied UML notations and methodology in developing models that accurately represent the business process and workflows and clearly communicate them to the stakeholders.
• Used MS SharePoint for the purpose of managing documents and for hosting websites which was used to access shared workspaces and documents; Coordinate and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Reviewed the Test Plan developed by the testing team for testing the application.
• Assisted the QA personnel in the creation of Test Cases using Rational Test Manager.