SUMMARY:

• A well qualified and highly skilled professional with extensive experience providing support and correspondence for associates and customers over the phone and through email in diverse areas of Billing Services, Administrative, banking and telecom industries.
• Managed purchase items by forwarding orders to suppliers; monitoring and expediting orders.
• Data analytics with knowledge of software application manipulations and platform improvement.
• Experience with high level of invoicing, coding, billing reconciliation, disputes, and AR/AP Processes.

TECHNICAL SKILLS:

MS Word, PowerPoint, Excel, Outlook, Access, Lotus notes, PeopleSoft, Avaya, Intranet, E - Verify, SAP, Oracle, JD Edwards, Triumph, Mainframe, Legacy, Sales Force, SharePoint, Internet Research, Web, Sabre and PowerPoint.

PROFESSIONAL EXPERIENCE:

Confidential, Parsippany, NJ

Logistics Specialist/Freight Payments

Responsibilities:

• Manage the resolution of all freight payment exceptions between providers, PMT facilities, SAP process and business financial groups. Coordinate archiving of all paper invoices across all modes.
• Manage the recordkeeping, auditing and disposition of all rail transport equipment taxes and mileage equalization processes.
• Collaborate with Accounts payable, Logistics and Procurement teams to continually improve Freight Processes
• Assist on logistics daily operations and drive special logistics projects as needed.
• Responsibility for administration of Rail Distribution Requirements Planning Program, including sourcing of data from rail car tracking system and railroads, leverage model to analyze fleet statistics, draw conclusions and make recommendations based on results
• Work with site rail operations personnel to monitor and control rail car lease and maintenance expenses.
• System car forecasting and ordering - coordinate with Sales and Supply Chain teams to develop and input system cars forecasts and secure railcar capacity
• Continually improve rail freight shipping process.
• Report short shipments, delivery changes and/or delays to vendors
• Track order shipments for delivery information .

Confidential, Morristown, NJ

Office Administrator

Responsibilities:

• Maintain real estate status master activity list on SharePoint.
• Used systems at Simon Properties to generate invoices to tenants and vendors.
• Mastered systems and billing codes used by Confidential to ensure clients were billed correctly on marketing advertisements, telecom, utilities and other services.
• Resolved issues as needed, or worked with intra-company departments to work and have billing-system related issues corrected.
• Use of Excel -Pivot table Look-ups on inventory and space availability within mall sites. Word, and other software products to achieve updates for the organization's inventory for example, shopping centers, malls and outlets advertising products.
• Managed employee directory system for corporate site.
• Utilized JD Edwards Enterprise One-for sales order management within mall site locations.
• Support director of leasing and VP of Sales/Sales Managers with orders, samples, questions and correspondence accurately & timely.
• Liaison with customer and other departments.
• Handle special projects as assigned by Director of Leasing Sales & Service or Executive Vice President, Sales & Marketing

Confidential, Maplewood, NJ

Administrative Assistant

Responsibilities:

• Prepared bus labor arbitration binders for various cases (drug and alcohol violation, discharge, Sixteen points' license, accident, etc.).
• Scheduled meetings that include location and availability of all required witnesses for labor Arbitrations at the New Jersey State Board of Mediation.
• Processed documents in DCR/EEOC matters.
• Assisted in the preparation of Briefs for filing with the court.
• Filed documents electronically with the Appellate court, and monitored case status online Concerning the same; assisted in prep of documents for filing DCPP cases (formerly DYFS).
• Formulated routinely legal letters and memos; prepared various legal forms; and opening/closing Of files. Performed record keeping of all received documents which included date stamping and entering The information into the department's Access database.
• Typed documents and use of redlining, proofreading, and utilization of TOC/TOA software.
• Served as liaison between clients, adversaries, and court personnel

Confidential, Florham Park, NJ

Purchasing Admin

Responsibilities:

• Obtained requirements by verifying, preparing, and forwarding purchase orders, verifies receipt or items and authorized payments.
• Scheduled local deliveries.
• Verified purchase requisitions in SAP by comparing items requested to master list; clarifying unclear items.
• Prepared purchase orders,process billing invoices with bill coding and reconciliation of billing disputes by by verifying credits,adjustments, and pricing ledgers.
• Processed invoices using SAP and JD Edwards Enterprise One
• Authorized payments for purchases by forwarding receiving documentation.
• .Follow- up on purchased items by forwarding orders to suppliers; monitoring and expediting orders.
• Process fax/phone orders and update/release EDI orders as needed.
• Report short shipments, delivery changes and/or delays to customers/vendors.
• Communicate to consumers and customers regarding orders or products.

AT&T Business Solutions, Piscataway, NJ

Billing/ Business Data Analyst

Responsibilities:

• Performed pulling and analyzing data and entering in various systems.
• Consolidating their billing platform to improve the billing process and to streamline the telecom bills AT&T.
• Coordinated Test and Turn Up with Outside Plant.
• Validated billing.Handled inquires related to telecommunications billing for AT&T Managed Services Blue Chip customers.
• Memorized and interpreted codes into dollars and cents when it came to service charges and installation charges.
• Reviewed invoices with customers and management to ensure accuracy and adequately provided explanations for all charges on invoices.
• Resolved issues with billing and invoices for Blue Chip customers, quickly and efficiently.
• Provided support for Production, Development, Outside Plant, Field Technicians, and Managers.
• Updated reports and manually released orders.
• Monitored OCX, OMX, CTH, EFMS, and USRP for order error issues.
• Fixed orders that have fallen out due to error in SAP.
• Notify and follow up with Production Dept.(s) regarding special orders/projects.
• Data entry of promotions from Flex planners on a timely basis.

Confidential, New Providence, NJ

Admin/Consumer Affairs Agent

Responsibilities:

• Supported clients such as: Pfizer, Pompeian, DeMet's Candy Company, Johnson & Johnson, Novartis, Fiber Choice, Dannon, Este' Lauder. Elizabeth Arden, I- Health, Kellogg, Calvin Klein, John Hopkins and Vera Wang.
• Formated pre-generated complaint resolution letters for customers complaints that were sent to manufactures of the products. Also, used the same process to generate resolution letters with coupons for customers experience.
• Assist in customer inquiries over the phone, e-mail management, product inquiries and complaints.
• Responsible for advent adverse handling, cross selling initiatives, loyalty and patient compliance, physician detailing, the executive complaint process and specialized fulfillment.
• Communicate to consumers and customers regarding orders or products.
• Handle customer complaints and provide corrective action as needed.
• Obtain approval (as needed) and create Return Authorizations

Confidential, Newark, NJ

Billing Service Specialist /Lead Customer Care Associate

Responsibilities:

• Resolved coding, issues, issue resolution, and uploading invoices into billing portals and systems.
• Point of contact for all billing based inquires and will be tasked with responding to billing communications.
• Demonstrated best judgment in the disbursement of adjustments and credits.
• Daily use of JDE- One for sales order processing on existing and new customer account set-up.
• Track order shipments for delivery information.
• Communicate to consumers and customers regarding orders or products

Confidential, Fort Worth, TX

Loan Service Rep/Customer Service Specialist

Responsibilities:

• Reviewed loan information in JD Edwards.
• Collected mortgage payments, outstanding fees and corporate advances.
• Assisted third party clients regarding specific information on accounts.
• Reviewed appraisals for approval and resolve all discrepancies/disputes.
• Reviewed and researched loss mitigation mortgages for FHA, VA Loans.
• Maintained high level of customer service by being proactive in communication with customers, banking associates, realtors, and attorney offices.

Confidential, Fort Worth, TX

Business Account Admin/CSR

Responsibilities:

• Handled a high influx of inbound calls within a dynamic call center environment managing 75+ calls on a daily basis.
• Managed multiple priorities and maintained effective results in a quota driven workplace.
• Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.
• Responded to customer inquiries and requests and resolved issues efficiently and professionally.

Confidential, Ft. Lauderdale, FL

Lead Customer Care Professional

Responsibilities:

• Handled customer inquiries, complaints, billing questions and payment extension/service requests responding to customers over the phone and through e-mail working in an inbound/outbound call center environment.
• Utilized Wordperfect program on a daily basis for client acknowledgement and case resolution outcome letters mailed.
• Managed a high-volume workload within a deadline-driven environment.