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Technical Lead Resume

Phoenix, ArizonA


  • Technical Lead with 7 Years of professional experience in programming, application development and maintenance. Extensive experience in the IT industry, involved in maintenance project as a Production support analyst .
  • Experience working in Banking and Financial Domain.
  • Hands on experience with C#, ASP.Net, SQL, DB2, MQ Series, Web Services, SharePoint etc
  • Hands on experience on Application Monitoring tools - Splunk, Dynatrace, AppDynamics, Kibana and Nagios.
  • Good Knowledge of ITIL process and ticketing systems like -ServiceNow, ManageNow.
  • Knowledge of DataPower I50, SharePoint 2013, SharePoint Designer 2013, JIRA, AWS, Azure, Core Java.
  • Ability to multi-task work across different applications. Diverse work experience with different functionalities of Credit Card Life Cycle .
  • Extensive experience on tackling production issue under different critical situations.
  • Excellent Interpersonal Skills while working in diverse business areas . Experience in handling production environment in various roles as Subject Matter Expert, Team Lead, Technical Specialist, Programmer and Software Consultant.
  • Excellent Team building, Project management, Analytical and Communication skills.
  • Worked primarily in the Banking and Financial Services domain for Confidential . Supported the AMEX applications like iBureau (Information of Bureau),Global New Accounts Servicing Portal(NASP), Global Data Handling Utility Information System which interacts with various AMEX subsystems and third party vendors.
  • Experience in handling high severity production issue and providing alternative ways to tackle the issue.
  • Prepare impact analysis documents for changes and enhancements proposed in the system.
  • Ensure the deliverables meet the quality requirements and deadlines.
  • Production implementation upon successful user acceptance testing.
  • Ability to handle multiple production issues concurrently and very good experience in instant troubleshooting.
  • Undergone Internal training for better T ime Management, Project action Planning, Cross culture, interacting with client, Assertiveness skills and Effective Team meetings .
  • Self-motivated, Highly Committed to Responsibilities and ability to work independently . Ability to perform well within cross-functional teams.
  • Hands on experience in SSL, Message Signing Certificate renewal .
  • Provided Supports for the Application Deployment and provided production sign off.
  • Identified and escalated issues with the Migration to ensure they were addressed and resolved.


Operating Systems: Linux, UNIX, Windows 2003/2012, Cloud.

Languages: C#, ASP.Net and PL/SQL

Platform: PaaS, IaaS

Front End: HTML 5

Scripts: Java Script, JQuery, Angular JS

Database: My SQL and DB2

DevOps: GIT, Jenkins, Docker, Puppet, Nagios

Source Control: CVS, SVN.

Reporting Tool: Tableau.


Confidential, Phoenix, Arizona

Technical Lead

Environment: and Tools: C#.Net, WCF, Windows Services, Scheduler Tasks, DB2/SQL, ServiceNow, Dynatrace.


  • Getting Knowledge on new applications being rolled out to production from Development and Test teams.
  • Monitoring on Credit Bureau Calls via iBureau Application Dashboard and its content the request and response XML for US, EMEA and JAPA markets.
  • Resolving the job failures and business-related queries in production.
  • Fixing the bugs in production within the SLA time.
  • Documenting the issues and their solutions which will act like the Knowledge Repository for the new team members.
  • Tracking the issues and their resolution through Incident Management Resolution (IMR) process as per Confidential standards.
  • Provide Technical & Business knowledge to the Development team on the existing application which requires any enhancement / modifications.
  • Involve in Status call with Client.
  • Create Reports using Tableau for Business users based on the incident and problem managements.
  • Knowledge Transition to new trainees.
  • Developed new processes for internal and external partners.
  • Identified defects within iBureau Application, worked with Development team on a code change and new fix in upcoming release.
  • Ensure that defects and problems were resolved through production releases and upgrades.
  • Analysed problems and implemented solutions, ensuring solutions were captured in knowledge base.
  • Worked and communicated business critical issues across multiple teams.
  • Renewed SSL, Message Signing certificate of iBureau Application.
  • Provide technical support for 24*7 during business-critical issues.

Confidential, Phoenix, Arizona

Technical Lead

Environment and Tools: Java1.6, Struts 2.0, Spring DAO, J2EE, JSP Servlet, HTML, CSS, JQuery, WebSphere Application Server 6.1 and Linux, ServiceNow, InfoMan, ePaaS, Splunk, AppDynamic.


  • Understand and analyse business raised issues.
  • Responsible for bug fixing using Java/J2EE code
  • Working on Root cause analysis of Incidents.
  • Actively coordinated with the onsite for the validation on the root cause identified.
  • Analysed the Change Management Records (RFCs) generated for all the applications.
  • As a part of NASP team contributing in resolving IMRs, participating in the business calls.
  • Proactively monitoring the NASP Application and at the times aware the team of severe incidents and as a team player helps in remediating the severe consequences.
  • Renewed SSL, Message Signing certificate of NASP Application.
  • Providing support for WAS to JBOSS migration.
  • Monitoring Application on ePaaS environment.
  • Created User Profile as per market in NASP Admin page.
  • Resolved User login issues.

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